Send by Flutterwave (send.flutterwave.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 92% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-11.
Not wanting to refund the UK IHS Fee Paid!
I used Barter by Flutterwave to pay for my UK IHS fee on the 7th of June, 2022. For over a year, i have been requeting for refund of this money (as refund was done and applied for in parts). The money has been refunded to Flutterwave for over a year. I have only got one batch paid to me - without getting the other three. I've done emails and emails. Ive also called. It's always the lame excuse of "thier partners" are holding the money", or "we are working on this". The annonying part is that the refund is done in Naira, while payment was made in USD. People who paid via other platforms/banks have got theirs within weeks. I feel I've been robbed by this scam, peddled by Flutterwave. I have kept quiet for too long and will begin to speak up. Please, do refund me my money.
Since over a year, I have been requesting for a refund of this fee from Barter without any progress in this.
Reply from Send by Flutterwave2025-07-28
Hello Chinemerem,
Thank you for contacting Flutterwave Support.
We sincerely apologize for the delay in receiving the refund for your transaction. I understand how upsetting this delay is and want to assure you that we're here to help in resolving this issue.
Please reach out to us via our support email address ([email protected]) or our social media page on X (formerly Twitter) at @FlwSupport with the proof of refund in PDF format and the ARN for the refund to enable us to assist you appropriately.
We look forward to hearing from you.
Thank you for choosing Flutterwave.
-O.A
C
Christian Okereke · 3 reviews · Experienced 2024-01-16 ·
★★★★★
This flutter wave is a big scam
This flutter wave is a big scam
This flutter wave is a big scam, I guess that's why they have been banned from functioning in Europe. I made a transaction of 73 EUR since January 9th, 2024.
Up till now I'm yet to receive my refund which they claim to have refunded to my Revolut bank. My bank has advised they never receive the refund and till date being 4th January 2025 I'm yet to receive this refund.
Imagine the response I received from them very automated. That's the same thing I have been going through all year long with these bunch of incompentent company.
Reply from Send by Flutterwave2025-01-18
Hello Christian,
I am so sorry for the delay in receiving the refund for your transaction. I understand that this is upsetting and want to help in resolving this.
Please give us a nudge via email at [email protected] to enable us to assist appropriately.
Thank you for your understanding.
Bank has refunded money to flutterwave over a year ago, but flutterwave never told me of refund untill I contacted them again, even at that they havent refunded my money.
Different staffs sending same email but not offering solution
Reply from Send by Flutterwave2025-01-16
Hi Chike, we apologize for the trouble you've experienced with your refund.
I'm really sorry to hear about the inconvenience you faced with not receiving resolution. We deeply apologize for any confusion caused by our agents' responses.
We'd like to make things right. Kindly give us a nudge via email at [email protected] or via our social media page on Twitter at FlwSupport.
We look forward to hearing from you.
Thank you.
D
D. Enoch · 1 review · Experienced 2024-12-27 ·
★★★★★
Their customer service is very prompt
Their customer service is very prompt, that's why I like them
Reply from Send by Flutterwave2025-01-16
Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience with us. Your support means everything to us!
C
Choice · 3 reviews · Experienced 2024-12-15 ·
★★★★★
Flutterwave is a BIG SCAM
Flutterwave is a BIG SCAM - IHS REFUND!
I had applied for IHS Refund as I had used Barter by Flutterwave to make this payment in 2022. The UKVI team had refunded this money back to Flutterwave since August 2024. However, I am yet to get any payments.
When I contacted Flutterwave in September 2024, I was asked to go fetch ARN and proof of payment from the UKVI. After weeks, I got this information and gave it back to Flutterwave. Flutterwave now took my GT Bank account number (I am not even arguing why they want to pay a dollar reimbursement in naira), and since then, its been nothing.
I did another protest email to Flutterwave last week of November 2024 and they promised to pay me or get back since last week. I am still not yet paid.
A lady from their team later called me and gave me the rubbish excuse that "our partners are with your money". When I asked for the name of these so-called partners, she would not tell me. I also asked for their complaint policy; she will also not tell me or send me this. I also asked her what regulatory bodies in Nigeria I could escalate this matter to, and she told me "she was not in a position to tell me this."
I am really frustrated. The UKVI team asked them to send a letter in their letterhead saying they are yet to receive this funds. They still will not do this.
The painful part is that this is the 1st of 4 reimbursements that will be paid to them. Each of this reimbursement is over $300. What do humans gain by defrauding others? It is also unfortunate that the UKVI cannot allow persons to submit new accounts for payments.
Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience with us. Your support means everything to us!
A
Alexander Dike · 2 reviews · Experienced 2024-11-09 ·
★★★★★
Quick services
Reply from Send by Flutterwave2024-11-17
Thank you for taking the time to rate us. It helps us to keep going and delivering the best :)
m
muhammad sani yunusa · 2 reviews · Experienced 2024-10-13 ·
★★★★★
I JUST TRIED SERIES OF GATEWAYS FOR MY…
I JUST TRIED SERIES OF GATEWAYS FOR MY WEBSITE EVEN PAYSTACK DIDNT WORK
FLUTTERWAVE IS THE god gateways
the best in the world
Reply from Send by Flutterwave2024-10-21
Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience with us. Your support means everything to us!
E
Ebi Johnny · 3 reviews · Experienced 2024-08-26 ·
★★★★★
I have been using the money transfer…
I have been using the money transfer shops in my local area until I found this app. I can tell you that whiles is personal but very tidious and time consuming, the app is very convenient and fast for my money to reach my love ones. The rates too are slightly better than the shops. Every penny counts, right.
Reply from Send by Flutterwave2024-09-07
Thank you for your glowing 5-star review! We're delighted to hear that you had a fantastic experience with us. Your support means everything to us!
I
Ifedolapo · 1 review · Experienced 2024-08-22 ·
★★★★★
Fast and Efficient
The rate and speed. No blockers or delays
Reply from Send by Flutterwave2024-08-22
We sincerely appreciate your glowing 5-star review. It brings us great joy to learn of your exceptional experience with our services. Your support holds immense value to us.
I'm thoroughly impressed with SendApp! The platform is incredibly user-friendly, with intuitive navigation that makes it easy to get started and find what you need. But what really sets them apart is their fast and reliable payout process. No hassle, no waiting - just quick and seamless transactions. Overall, I'm so glad I chose SendApp for my needs. Highly recommended.
Reply from Send by Flutterwave2024-08-15
It is delightful to hear such positive words and it’s always a pleasure to serve our users. 🦋
I always make use of Send app to transfer money back home. In every country I have gone to, I still use send app and it works perfectly with the best exchange rate in the market. I thank the team behind the good job.
Reply from Send by Flutterwave2024-08-03
Thanks for taking out time to rate us. It helps us to keep going and delivering the best :)
