Send by Flutterwave (send.flutterwave.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 92% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
A
Ayobami · 1 review · Experienced 2026-06-18 ·
★★★★★
Poor service and delay in transaction
I have initiated a naira transaction to GBP and it’s almost 48hrs now and it still says processing, this was never the kind of service I thought they offer because it always says instantly. The reference number is (ST-26060045383). I need the funds urgently which is why I have used this service, if the transaction can’t be completed please I need my refund asap because with this sort of service I wouldn’t even recommend to others. It’s really frustrating and the customer service keeps telling me 2hrs and keep promising it’s processing.
Reply from Send by Flutterwave2026-06-27
Hello Ayobami,
Thank you for sharing your experience. We’re sorry for the delay and repeated processing messages.
We are glad to confirm your transaction (ST-26060045383) has now been successfully processed.
Thank you.
A
Angels Life · 1 review · Experienced 2026-05-19 ·
★★★★★
Extremely disappointing experience
Extremely disappointing experience. The service is advertised as “instant deposit,” yet my transaction (processed via credit card and successfully authorized by my bank) has still not been credited. Transaction with reference ST-10005681094
Despite funds being deducted immediately, I was informed that I must now wait 30 minutes, 1 hour 24–72 business hours for investigation. This is completely contrary to what was promised at the point of transaction.
Customer support responses are generic and do not resolve the issue—only repeated assurances of “escalation” without any actual resolution or timeline. At this point, I have been forced to request either immediate completion or a full refund. There is no clear resolution timeline, only repeated delays. I expect either immediate crediting of my funds or a full reversal back to my card.
A service advertised as instant should not operate with delayed or uncertain fund delivery.
Angel
Reply from Send by Flutterwave2026-05-21
Hello Angel,
Thank you for sharing your experience. We’re sorry for the delay and generic responses.
Kindly provide your transaction reference (ST‑10005681094) and contact us via [email protected] so we can assist you promptly.
Thank you.
Hello Ganiyat,
We are glad the money was credited immediately and you enjoyed the seamless experience!
Thank you.
c
customer · 3 reviews · Experienced 2026-04-07 ·
★★★★★
I have transaction experience yesterday…
I have transaction experience yesterday I chat the the chatbot no good response but I later called the customer service number she did well with me to see me through for the solution and she spoke well on phone in less than 30mins after the call the transaction was successful
Reply from Send by Flutterwave2026-04-09
Hello,
We are glad our customer service team was able to assist quickly and resolve your transaction!
Thank you.
O
OLAYINKA · 21 reviews · Experienced 2026-04-04 ·
★★★★★
Excellent service
Reply from Send by Flutterwave2026-04-07
Hello Olayinka,
We are glad to hear you had an excellent experience!
Thank you.
C
Consumer · 5 reviews · Experienced 2026-04-03 ·
★★★★★
It was seamless and prompt.
It was seamless and prompt.. I enjoyed the experience
Reply from Send by Flutterwave2026-04-07
Hello,
We are glad your experience was seamless and prompt!
Thank you.
P
Prashant · 2 reviews · Experienced 2026-03-23 ·
★★★★★
Very good rates and amazing customer…
Very good rates and amazing customer service!
Reply from Send by Flutterwave2026-03-25
Hello Prashant,
We are glad you appreciate our great rates and customer service!
Thank you.
S
Sharon Jay · 1 review · Experienced 2026-03-16 ·
★★★★★
ST-10005588934
ST-10005588934
This people collected my money since on 16.03.2026 till now they kept the money and refused to send the money to my recipient or return the money back to me
At first they said the transaction failed and they debited and they later accept the have the money that the transaction is being processed till now I still haven't received the money or any reasonable response from them
Reply from Send by Flutterwave2026-03-25
Hello Sharon,
Thank you for sharing your experience.
We are sorry for the unresolved transaction and delay. Please reach out to us via our support email: [email protected] with your reference number so we can assist you promptly.
Thank you.
P
Peace Harry · 3 reviews · Experienced 2026-03-16 ·
★★★★★
ST-10005588934
ST-10005588934
It been 2 days now I made a transfer and it showed Failed but they still debited me
When I contacted them 2 days ago they said I should give them 24-48 hours to resolve the issue but till now I still haven't received my money back and I have been trying to contact them again since but they refused to respond to my messages
You guys should please return my money
Reply from Send by Flutterwave2026-03-24
Hello Peace,
We are sorry for the failed transfer and delay experienced with your transaction.
Please reach out to us via our support email: [email protected] with your reference number so we can assist you promptly.
Thank you for your feedback.
H
Henry Enemuo · 7 reviews · Experienced 2026-03-10 ·
★★★★★
I experienced a delay but it's resolved…
I experienced a delay but it's resolved to my satisfaction
Reply from Send by Flutterwave2026-03-15
Hello Henry,
We are glad the delay was resolved to your satisfaction!
Thank you.
Hello Gerald,
We are delighted to know your experience was smooth, quick, and transparent.
Thank you for sharing your feedback.
M
Mayowa Ojo · 3 reviews · Experienced 2026-02-26 ·
★★★★★
Settlement over 24 hours. You will regret using this platform
I sent 2000 GBP last 24hours and up till now, I have not received Naira equivalent. The app shows they are doing some “checks”. What kind of checks are you doing that you can not refund my money? Reference number is ST-10005567295. I definitely can not recommend the app for anyone not even my enemies.
Reply from Send by Flutterwave2026-02-27
Hello Mayowa,
Thank you for sharing your feedback.
We are sorry for the delay and understand your disappointment.
Please reach out to us via our support email: [email protected] with your reference number so we can assist you promptly.
Thank you.
The exchange rate was good after considering the voucher applied
Reply from Send by Flutterwave2026-02-07
Hello Inema Inko-Tariah,
Glad you enjoyed the rate and the voucher!
Thanks for the review.
O
Odenke Amos · 1 review · Experienced 2026-01-27 ·
★★★★★
Awesome and speedy services.
Reply from Send by Flutterwave2026-01-28
Hello Amos,
We’re thrilled you enjoyed our speedy service.
We look forward to continuing to support your business with the same momentum.
Thank you for the feedback.
C
Consumer · 5 reviews · Experienced 2026-01-07 ·
★★★★★
It was very quick and achieving.
Reply from Send by Flutterwave2026-01-08
Hello,
We are glad you found SendApp service quick and effective!
Thank you.
The send app is so reliable. Very fast and the family process very simple. Keep it up guys . Good job.
Reply from Send by Flutterwave2025-12-18
Hello Timothy,
Thank you!
We're glad to hear you're finding Send App fast and reliable. We'll keep up the hard work for you and your family!
Thank you for the great feedback!
