Serendity (serendity.com) has a 1.0 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-10-24.
Never received my order but happily kept my money
Dear buyer, we are very sorry to have caused you a bad shopping experience. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
I have been trying for quite awhile to get through to Serendity. The website goes nowhere. How can I contact them? They answered my complaint, but told me to go to the website that goes nowhere!! I paid $120+ for the dolls. I want either my dolls or my money refunded. I have filed a complaint with the federal trade commission and my credit card company. At present they are checking into this matter.
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. You can contact us and we will refund or issue a new doll for you. Do you think it is okay? Best wishes
I agree with others. This company is a fraud. Took 2.5 months to get my "doll" to find out it was clothes only. They are poorly made and very small. Nothing like the picture leads you to believe. Company doesn't want to give me a return. The free gift never showed up.
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. You can contact us and we will reissue a new doll for you. Do you think it is okay? Best wishes
They sent me the wrong two dolls. They will not make it right. They offered me a 5% refund. NOT GOOD! If I want to return these dolls, I have to pay all sorts of costs … and who knows if I would get the correct dolls I ordered. AVOID THIS COMPANY!!!
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution and best wishes
It’s an absolute scam. The dolls you receive look nothing like those cute ones on the website. And nobody responds when you try the customer service. I wish I saw the reviews posted before me. So for the benefit of potential customers - please avoid this website.
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. If we sent the wrong doll, we can refund it for you or send you a new doll, do you think it is okay? Best wishes
Which I had seen the review on these dolls just received he dolls the are awful cheap and nasty
Dear buyer, we are very sorry that there is a defect in the doll. You can contact us through customer service email [email protected]. We can refund or exchange for you, do you think it is okay? Best wishes
I bought one of the dolls. What I received is nothing like the pictures,no box, no little fur animals, a cloth doll in a plastic, transparent bag. I would say a 5 dollar item. Considering it is made in China and sent from China probably 3 dollars. Then consider that it has no label, not for the material and not even to specify compliance with major Western laws on toxicity or being suitable for children. There is no label whatsoever. This means I cannot offer it as it could be dangerous. It is a TOTAL scum. I wish I'd stop making these purchases online.
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. If we sent the wrong doll, we can refund it for you or send you a new doll, do you think it is okay? Best wishes
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