Serendity (serendity.com) has a 1.0 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-10-24.
Just don't deal with this company! So, I ordered the Christmas Tree templates WITH instructions. It arrived weeks later, WITHOUT instructions. Emailed the "service" email. Of course, no reply. Serendipity, redo your business model because it stinks!
Absolutely disgusting. Waited 6 weeks for order after purchasing them for my grandchildren. They arrived all squashed together in a bag. Not a gift box or accessory in sight. They look like something from the £1 shop. So disappointed.
The doll I received is NOTHING like the doll advertised, it is cheap chinese rubbish. A total and utter scam. Offered me a full refund if I return the doll, this will cost me more in postage than I paid for this cheap tat
The doll you are sent is absolutely nothing like the picture! Wish I’d read reviews. Paid £25 plus delivery for my granddaughters 1st birthday. Could not believe my eyes! Took a while to be delivered and I can’t believe I fell for this.
I ordered Morings Barberine sculpting and tat burning shorts and received black underwear… total scam! Proceeding to get a refund.
Fraud Fraud Fraud‼️ Just cheap Chinese made dolls!!! I’m reporting this to my bank ASAP. LOOKING AT address on package CHARLIE 1060 METROPOLITAN AVE BROOKLYN, NY 11211
The doll I bought was a cheap copy and not the one shown in the pictures that were obviously stolen from another site. The stitching was the worst I have ever seen. The pockets of the doll’s dress had raw edges. Do not buy from Serenity.
If I could give less than one star I would. Total scammers, doll not fit for use. Totally ripped off. Cannot believe no one legally has taken the company down
It's a scam. They've been reported on social media for years, and people still fall for it. They never send you anything.
This place is a scam. The doll is rubbish. I am usually so diligent. Epic fail. I want my money back
These dolls are not Waldorf dolls. The quality is very poor and they do not live up to the photos shown. They are imitations and should not cost the amount asked. Very disappointed and feeling duped.
I am extremely disappointed with the products received, as they differ significantly in quality, craftsmanship, and appearance from what is shown on your website.
Dear buyer, we are very sorry that the product does not meet your expectations. You can contact us via the customer service email [email protected] and we will process a refund for you. Best wishes.
Dolls that were sent don't look anything like the dolls in the advertisements. I wouldn't pay 5 dollars for any of the dolls they sent me. False advertising! So angry! And after going back and forth with customer service they just keep claiming that it is my perception of the product that is mistaken, when the dolls look NOTHING like the advertised photos. The most they are offering to do is to give 15% back or that I would need to pay for the shipping to return the fake dolls back to them in CHINA. Well the shipping alone would be more than the $130 I paid for these 4 dolls. Stay away! Don't buy from this company.
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
no order number, reviews only give bad reviews, suggest scam company
Dear buyer, you can contact us through customer service email [email protected], we can help you check the order number, best wishes
SERENDITY.COM ORDER SE33976 I purchased a doll for my granddaughter for Christmas, however the doll is a massive disappointment. For starters the doll is not what I ordered but a completely different doll. It is not as the picture looks on their site. It’s a cheap, nasty looking thing. It doesn’t come in a box as the picture suggests. When I contacted them regarding a refund, this is the message I received:- Dear buyer, we are very sorry that the product cannot meet your satisfaction. As we are engaged in international trade, the shipping cost for returning the product needs to be borne by the buyer, which is very expensive. Therefore, we can refund 5% of the cost for you. Do you think it is okay to keep the product? Best wishes🤔 Obviously I have told them I want the full amount refunded and I will make sure that they STOP FRAUDING PEOPLE! DO NOT BUY FROM THESE SCAMMERS
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
What a wait and then “it” arrived Dreadful poorly made and small sized doll that bears little resemblance of the ones advertised I would be embarrassed to give this to my granddaughter A sore lesson learned and never again, be so cautious
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
DO NOT ORDER from Serendity! The product I received was in no way similar to what was advertised. Then when trying to get a refund I received no response. A complete scam!!
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
This company has horrible customer service. I tried to return the doll I purchased because it just wasn't as nice as I was expecting. They took forever to tell me that I need to pay return shipping of $25 to get a partial refund of my $39. And they won't tell me how much I will exactly get - so I probably won't even get as much as the shipping is costing me!
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
The website shows Waldorf dolls made by Evgenia Elizarova but the photos are taken from her site. What turned up was a cheaply made in China doll. The clothes are fraying and tatty. The company told me to stop the dispute and they would refund my money, but PayPal had already noted the fraudulent site and refunded me
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
I bought this thinking of my unborn baby who turns out will be a girl. The shop said it was closing ( turns out that’s a scam too) and i chose the sweetest photo. What arrived is cheap and badly made i almost cried when i saw it. Pity to lie to people like this 💥☄️💥☄️⚡️🤬
Dear buyer, we are very sorry that the product does not meet your satisfaction. You can contact us through customer service email [email protected]. We hope we can provide you with a better solution. Best wishes
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