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Money & Insurance

Serenity Insurance

65 reviews

4.865 reviews
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About Serenity Insurance

Data updated
Website
serenitygroup.com
Category
Money & Insurance
Location
United States · Spokane
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
100% (2/2)
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Is Serenity Insurance legit?

Serenity Insurance (serenitygroup.com) has a 4.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

K
KEVIN MCPHERSON · 1 review · Verified · Experienced 2026-05-25 ·

Customer service

Reply from Serenity Insurance2026-06-01

Thanks for the great review!

M
MATTHEW JOHNSON · 1 review · Verified · Experienced 2026-05-01 ·

The rep was outstanding!

The rep was outstanding! Helpful, friendly-

Reply from Serenity Insurance2026-05-27

Thanks for the great review!

C
CRAIG HAGAMAN · 1 review · Verified · Experienced 2026-05-22 ·

Amazing service

Amazing service, they always help me save money.

Reply from Serenity Insurance2026-05-26

Thanks for the great review!

M
Michelle · 2 reviews · Verified · Experienced 2026-05-22 ·

Very friendly and very helpful Great…

Very friendly and very helpful Great prices.

Reply from Serenity Insurance2026-05-27

Thanks for the great review!

K
KRYSTLE FORKNER · 1 review · Verified · Experienced 2026-04-01 ·

The lady who helped me was amazing

Helpful and nice staff, wonderful experience

Reply from Serenity Insurance2026-05-26

Thanks for the great review!

P
Phillip Madrid · 2 reviews · Verified · Experienced 2026-04-20 ·

Everything went smoothly and the staff…

Everything went smoothly and the staff explained things thoroughly for me to understand. Would definitely give their information to others seeking insurance.

Reply from Serenity Insurance2026-05-26

Thanks for the great review!

K
Karen Hamel · 2 reviews · Verified · Experienced 2026-04-15 ·

Great customer service

Great customer service. The gal helping us was knowledgeable, and helpful about the insurance questions about a policy for me. She found the plan that fit our budget and insurance needs.

Reply from Serenity Insurance2026-05-26

Thanks for the great review!

R
Richard Vanas · 1 review · Verified · Experienced 2026-04-15 ·

Everything was quick

Everything was quick, easy and a lot cheaper than I imagined.

Reply from Serenity Insurance2026-05-11

Thanks for the great review!

K
Kevin Foster · 1 review · Verified · Experienced 2026-05-08 ·

Very helpful and professional during my…

Very helpful and professional during my last call

Reply from Serenity Insurance2026-05-12

Thanks for the great review!

A
ALICHIA WOODS · 1 review · Verified · Experienced 2026-04-19 ·

Professional, pleasant and efficient.

I was definitely able to get through the process fairly quickly and had my insurance policy shortly after. Not a great personal situation, but it helps to experience quality customer service.

Reply from Serenity Insurance2026-05-11

Thanks for the great review!

R
RUSSELL LARSON · 1 review · Verified · Experienced 2026-04-20 ·

Affordability and knowledgable

Ive been looking for affordable insurance for a while now and they were able to set me up with what i was looking for at a 1/3 the cost of other agents i had talked to

Reply from Serenity Insurance2026-05-11

Thanks for the great review!

B
Bonnie Bays · 2 reviews · Verified · Experienced 2026-04-24 ·

Sr22 Application I…

He explained the product well that I could understand. Very thorough and courteous.

Reply from Serenity Insurance2026-05-08

Thanks for the great review!

J
JOHN HOPE · 1 review · Verified · Experienced 2026-04-16 ·

It was quick and efficient

It was quick and efficient. Also everything was explained and easy to understand

Reply from Serenity Insurance2026-05-07

Thanks for the great review!

D
DAMETRIC GADDIS · 1 review · Verified · Experienced 2026-05-05 ·

Im Just Now Starting A Journey To Get…

Im Just Now Starting A Journey To Get My License And You Guys Are The Start And Answered All Questions I Had To The Fullest To Better Help Me Understand.!!

Reply from Serenity Insurance2026-05-08

Glad to hear!

S
Shelley Brown · 2 reviews · Verified · Experienced 2026-04-29 ·

Every question I had was answered my…

Every question I had was answered my agent was very understanding that im not familiar with emailing and we got it all done with success I was very happy at the end of my call

Reply from Serenity Insurance2026-05-07

Thanks for the great review!

J
Joel Underwood III Socks · 2 reviews · Verified · Experienced 2026-04-27 ·

Good game love playing the game

Reply from Serenity Insurance2026-05-04

Thanks for the great review!

C
CHARLOTTE BEATTY · 1 review · Verified · Experienced 2026-04-10 ·

I had excellent experience with…

I had excellent experience with Serenity insurance . It is so nice to speak to an agent that was personal answered your questions . As well as helping me find the best deal for my needs . I highly recommend them it is so nice to have excellent customer service and personal touch treat yourself to this experience you won’t regret it .

Reply from Serenity Insurance2026-05-04

Thanks for the great review!

M
MARY AGUILAR · 1 review · Verified · Experienced 2026-03-16 ·

It's a pleasant experience with serenity

They are really helpful very professional,and well my experience was a pleasant one everything was discussed and explained in detail about my policy and I had no problem getting hold of them online and by phone all in all it was a good experience I would refer you to everyone

Reply from Serenity Insurance2026-05-04

Thanks for the great review!

B
BRIANA JONES · 1 review · Verified · Experienced 2026-03-23 ·

Paul was great at assisting with all my…

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy. I usually shop around on my own, completely happy, and I don't regret my decision. Thanks, Paul! (:

Reply from Serenity Insurance2026-04-16

Paul IS great, thanks for the review!

K
KASANDRA THOMPSON · 1 review · Verified · Experienced 2026-04-09 ·

Honest

Honest, friendly, straight to the point, got me the coverage I needed that I couldn't find anywhere else to get my license back. I am grateful thank you Paul.

Reply from Serenity Insurance2026-04-15

Thanks for the great review!