Customer service
Thanks for the great review!
Serenity Insurance (serenitygroup.com) has a 4.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thanks for the great review!
The rep was outstanding! Helpful, friendly-
Thanks for the great review!
Amazing service, they always help me save money.
Thanks for the great review!
Very friendly and very helpful Great prices.
Thanks for the great review!
Helpful and nice staff, wonderful experience
Thanks for the great review!
Everything went smoothly and the staff explained things thoroughly for me to understand. Would definitely give their information to others seeking insurance.
Thanks for the great review!
Great customer service. The gal helping us was knowledgeable, and helpful about the insurance questions about a policy for me. She found the plan that fit our budget and insurance needs.
Thanks for the great review!
Everything was quick, easy and a lot cheaper than I imagined.
Thanks for the great review!
Very helpful and professional during my last call
Thanks for the great review!
I was definitely able to get through the process fairly quickly and had my insurance policy shortly after. Not a great personal situation, but it helps to experience quality customer service.
Thanks for the great review!
Ive been looking for affordable insurance for a while now and they were able to set me up with what i was looking for at a 1/3 the cost of other agents i had talked to
Thanks for the great review!
He explained the product well that I could understand. Very thorough and courteous.
Thanks for the great review!
It was quick and efficient. Also everything was explained and easy to understand
Thanks for the great review!
Im Just Now Starting A Journey To Get My License And You Guys Are The Start And Answered All Questions I Had To The Fullest To Better Help Me Understand.!!
Glad to hear!
Every question I had was answered my agent was very understanding that im not familiar with emailing and we got it all done with success I was very happy at the end of my call
Thanks for the great review!
Thanks for the great review!
I had excellent experience with Serenity insurance . It is so nice to speak to an agent that was personal answered your questions . As well as helping me find the best deal for my needs . I highly recommend them it is so nice to have excellent customer service and personal touch treat yourself to this experience you won’t regret it .
Thanks for the great review!
They are really helpful very professional,and well my experience was a pleasant one everything was discussed and explained in detail about my policy and I had no problem getting hold of them online and by phone all in all it was a good experience I would refer you to everyone
Thanks for the great review!
Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy. I usually shop around on my own, completely happy, and I don't regret my decision. Thanks, Paul! (:
Paul IS great, thanks for the review!
Honest, friendly, straight to the point, got me the coverage I needed that I couldn't find anywhere else to get my license back. I am grateful thank you Paul.
Thanks for the great review!
65 reviews matching