Sermo (sermo.com) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Education & Training and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 30% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Great company that has support that replies almost immediately. I receive many options for surveys. I am very happy with my experience.
We're so glad to hear you're enjoying your experience with Sermo and that our support team has been able to assist you quickly. We’re here to keep the surveys and great service coming your way!
There are great survey options and opportunities.
We're thrilled to hear you're enjoying the survey options and opportunities. We appreciate having you as part of the Sermo community!
Fast, courteous customer service.
We're glad you had a great experience with our team. Your feedback lets us know we're providing the fast, courteous service we strive for. Thanks for sharing your thoughts
Took a long time to hear back about my survey not crediting me.
We’re sorry to hear about the delay with your survey credit. While not all surveys are paid immediately after completion, we’re always here to help if you have any concerns. Don’t hesitate to reach out to us at [email protected] (mailto:[email protected])—we’re happy to assist!
Glad to hear you had a smooth experience! Our team works hard to make every interaction seamless, so we appreciate you taking the time to share your feedback.
We're pleased to hear your experiences with us are consistently positive and professional. Your feedback confirms our commitment to delivering a high-quality, reliable platform. We appreciate your recognition and are happy to have you in our community.
Good surveys they are a hit lengthy and not always appropriate per license. You lack to include valuable information by extensive elimination of lower level staff. In the real world these are the parties making these decisions.
We're glad you find the surveys engaging, and we appreciate your insights about the content and structure. Your point about including perspectives from all levels of staff is a great one—real-world decision-making truly is a team effort. We'll keep this in mind as we continue to improve. Thanks for helping us grow!
It is a great site and easy to use. However, I am disappointed on the time spent doing screenings to no avail. There should be compensation for doing some of these screenings. they are detailed and a big disappointment to complete it and be told you still don't qualify. Other than that site is good and customer support is very helpful .
It's great to hear that you find the site easy to navigate and that our Member Solutions team has been so helpful! We completely understand how discouraging it can be to spend time on detailed screeners only to find out you don’t qualify. Your feedback is incredibly valuable, and we’re always working to improve this process. If you ever feel a screener was unnecessarily long or didn’t seem to align properly, please don’t hesitate to reach out to our team so we can investigate further and ensure a better experience moving forward.
After a number of emails they helped resolve my issue
It’s great to hear that your issue was resolved! While it took a few emails, we’re glad the team was able to assist and get things sorted for you. Your patience is truly appreciated!
easy to navigate, topical, thoughtful questions
It's awesome to hear you’re enjoying the platform! We’re thrilled that the layout and discussions are hitting the mark for you. We always aim to keep things engaging and relevant, so it’s great to know the questions and topics resonate with you.
I had an issue and my account access was fixed
Glad to hear your account access is back on track! We’re happy the issue was resolved and you’re able to continue using the platform smoothly.
Easy to navigate, helpful insight into upcoming products, taking into account front line staff opinions. Rewarded for participation. Sometimes disqualification from surveys, there is no listed reason this would be helpful.
We’re thrilled to hear that the platform is offering valuable insights while highlighting frontline perspectives! It’s great to know the rewards make participation even more rewarding. You’ve raised an excellent point about survey disqualifications—providing greater clarity in that area would certainly enhance the overall experience. If you have any questions about disqualifications, feel free to reach out to us anytime at [email protected].
The company is well organized, with a clear and objective structure, but I had the opportunity to participate in some research related to nursing.
It’s great to hear you’ve participated in some nursing-related research and found the platform’s structure clear and organized! Survey opportunities can vary depending on specialty and region, so we recommend logging in regularly and checking the surveys tab to catch opportunities in real time. Your feedback is always appreciated!
Quick and easy for the solution. Thank you
Solutions that are quick and easy are what we strive for! We're thrilled to hear it worked well for you.
Its been great working with them taking surveys and being a part of their community.
Engaging with the community and sharing insights through surveys is such a meaningful way to contribute. It’s fantastic to hear your experience has been so positive!
It's been a long time without surveys avalaible. When they are they are easy to do.
Survey availability can vary based on client needs, your specialty and region, but we’re glad to hear you find them easy to complete when they’re available! To make the most of your experience, we recommend regularly logging into your account and checking the Surveys tab to stay updated on real-time opportunities.
It’s great to know Sermo has made a meaningful impact for you! We’re all about creating a space where connections and insights thrive—your experience truly reflects that.
Great customer service. Gave me partial credits when the survey repeatedly broke and I couldn't complete it.
Thank you for your kind words about our Member Solutions team. While we always aim for a seamless experience, technical glitches can sometimes happen. We appreciate your understanding and patience. Our team is committed to resolving any issues quickly and fairly, ensuring your time and effort are always valued.
Great surveys regularly that are fairly remunerated. Just a bit of a multi step process to extract funds but not too bad hence 4 stars
Thanks for your feedback! We're glad our surveys meet your expectations for regularity and fair pay. We appreciate your input on the fund extraction process. We know security adds steps, but we're always working to make it smoother. Your comments are valuable as we improve.
High-paying surveys and friendly support!
We're so glad you're enjoying the rewards and our support! Our goal is to provide valuable opportunities for your insights while ensuring you always have a friendly, helpful team to back you up.
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