Love Shef meals and service
Food is great and delivery reliable
Reply from Shef2026-06-02
Great to hear the food and delivery are hitting the mark! We appreciate you taking the time to share this.
About Shef
Data updated- Website
- shef.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 92% (12/13)
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Is Shef legit?
Shef (shef.com) has a 3.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 69% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Generally Good
I thought the food was very good for the most part, and I could stretch it especially some of the Indian dishes. I did put a lot of research into who I chose. One thing that was difficult is that there is a lot of single waste plastic. Washing it and trying to reuse it was labor intensive. It would be great if there were re-used glassware (they could ask for a refundable deposit). That way also you know the food is not being put into plastic that will leach, while hot. One of my friends liked it; one of my friends did not. Overall I think I would do it again if I were in a busy time of my life. I came off because I am now on a different diet and also trying to save money.
Reply from Shef2026-05-18
Really appreciate the thoughtful feedback, Tiff! The packaging point is one we hear and take seriously. Good news on that front: we've actually rolled out reusable packaging in NYC and are working on expanding it to more markets soon. Glad the food hit the mark overall, and hope we see you back whenever the timing's right!
Excellent web application
Excellent web application. Lots of choices and excellent customer service makes shef.com a very good meal plan service. The only thing I will like to improve is paper cups instead of plastic cups.
Reply from Shef2026-05-13
Really appreciate the kind words and the feedback about packaging! We're always looking for ways to improve, so that's great to know. Glad you're enjoying the variety and the service!
Food variety is good
Food variety is good. Most of dishes are good to great. Very convenient for busy people.
Reply from Shef2026-05-13
Really appreciate the kind words! Having a wide range of dishes from our shefs is something we take pride in, and we love that it fits into your busy schedule. Thanks for the feedback!
good flavors but very limited variety…
good flavors but very limited variety of proteins like beef, lamb, turkey, and fish. Since it is always a surcharge for proteins, they should offer more.
Reply from Shef2026-05-13
Appreciate the feedback! We're always working on expanding what's available, so hopefully you'll see more protein options pop up over time. Glad the flavors are hitting the mark though!
I started using this service because I…
I started using this service because I have adhd and deciding what to cook for dinner breakfast and lunch is exhausting. With Shef I’ve been able to eat yummy meals without all the self shame beforehand. Thank you!
Reply from Shef2026-05-11
We love hearing this! Taking that daily decision fatigue off your plate is exactly what we're here for. So happy Shef has made mealtimes easier and more enjoyable for you!
Fantastic service
Fantastic service, delicious food.
Reply from Shef2026-05-06
Really appreciate you taking the time to leave this! So happy the food and experience have been great for you.
Great food, believe the hype!!!
EVERY single dish I’ve ordered has been beyond my expectations, definitely restaurant quality and taste!!
Reply from Shef2026-05-06
That's amazing to hear! Our shefs really do put so much care into every dish they make. Glad every order has hit the mark for you!
Great food
Great food, no comparison with other delivery apps. I had a fantastic japanese fusion diner, with good quantity and super fresh fish. Can't recommend this app more!
Reply from Shef2026-04-22
Love hearing this! Japanese fusion is such a treat, and it sounds like your shef really nailed it. Thanks for spreading the word!
I literally have no stress about food anymore
This is really a great service. I always have meals on hand, so I can decide if I want to simply eat one of them, or cook for myself that day. I have great tasty vegetables, lean proteins, all right in my fingertips. The way it's packaged is super convenient, because if I don't eat a meal I can just pop it directly into the freezer. I love it!
Reply from Shef2026-04-14
That stress-free feeling is exactly what we love to hear! Having options ready to go whenever you want them is such a game changer. Really appreciate you sharing this!
Really tasty food
Really tasty food, delivered conveniently, very nice selection every week.
Reply from Shef2026-04-13
Really appreciate you sharing this! It's great to hear you're enjoying the variety each week. Our shefs put a lot of love into every dish, and our delivery team works hard to make it seamless. Enjoy!
My go-to for quality meals and service
Have used this meal service for 6+ months and I receive consistent, quality meals and delivery. When an occasional glitch happens, customer service responds right away, actively listens to concerns and receives constructive feedback in the spirit of striving to improve. Individual shefs respond to feedback as well, and communication is professional and friendly. Pricing is mostly reasonable. Menu selections offer plenty of cultural/regional options. I highly recommend!
Reply from Shef2026-04-13
Six months in and still going strong — love to hear it! Really appreciate you taking the time to share such thoughtful feedback. It makes a difference for our shefs and the whole team. Glad you're enjoying the variety!
This time you got my delivery right and…
This time you got my delivery right and I really appreciate you getting it to my doorstep and picking up the red bags. I'll order again.
Reply from Shef2026-04-07
Really glad the delivery went smoothly this time! We appreciate your patience, and we're happy to have you back for another order.
Disappointed with recent changes in Shef.com
We have been loyal customers of Shef.com ever since they started their service in DC. We absolutely loved the variety of ethnic food to choose from and the diversity of excellent shefs from around the world! But we are very disappointed recently when Shef.com has reduced delivery to just 3 days a week and most of the amazing shefs we loved seem to have left. They are promoting a subscription based service now, the the meal choices there absolutely lack the diverse flavors that we loved. Now we are looking for alternatives on the DMV area.
Reply from Shef2026-04-03
We really appreciate your loyalty and totally understand the frustration with these changes. Your feedback matters and we're working on improving the experience. Please reach out to [email protected] so we can hear more about what you'd love to see!
Not fresh; decent
A lot of trash; I have no use for those red cold bags. Food was pretty good, but not better than a restaurant and almost as expensive, and really not very healthy or fresh (no greens). A few items, like the ribs, were just bad.
Reply from Shef2026-03-10
Sorry to hear about the mixed experience, especially with those ribs. We'd love to make this right and hear more about how we can improve. Please reach out to [email protected] so we can help!
Great flavors and value with flexible meal plan and cuisine options
Reply from Shef2026-03-10
Love hearing this! Having so many talented local shefs on the platform really does make it easy to switch things up and try different cuisines. Appreciate you taking the time to share!
Food has great flavor & is fresh
Reply from Shef2026-03-10
Freshness is such a big deal to our shefs, so this is great to hear! Glad the flavors are hitting the mark for you.
The meals are tasty
Most of the meals we tried are very tasty.
Reply from Shef2026-03-10
Really glad to hear you're enjoying the meals! Our shefs put a lot of care into their cooking, so it's great when that comes through.
Very convenient for getting tasty and…
Very convenient for getting tasty and healthy meals
I DIDN'T GET MY FOOD!!!
I DIDN'T GET MY FOOD!!!! You guys are like useless zoo animals.
Reply from Shef2026-03-10
We’re so sorry your order didn’t arrive! It is unacceptable and we’re looking into what happened and will reach out shortly to make this right.