Shef (shef.com) has a 3.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 69% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
P
Pat · 4 reviews · Verified · Experienced 2026-01-05 ·
★★★★★
Not enough choices for Los Angeles area…
Not enough choices for Los Angeles area, and portion sizes vary a lot - would be great to have a standardized „lunch” options . There are some good meals and some „meh” .. I wish the taste was always exquisite but it’s not
Reply from Shef2026-01-12
Thank you for the honest feedback! We're always working to bring on more chefs and variety. Please reach out to [email protected] with any specific meal feedback so we can share it with our culinary team and help improve your experience.
D
D. Eng : · 4 reviews · Verified · Experienced 2025-10-22 ·
★★★★★
Personal Shef
I have gotten 2 deliveries from Shef. Pros: Can order from different chefs and cuisines. Can choose delivery date and time and so far my orders have been on time. There is enough variety for me to have mostly pescatarian meals and I love supporting local chefs. Cons: it has taken me a week or more to consume 6 dishes because I have social engagements or a craving for other food. Inconsistent quality and portion size. After my first order, I was sure to look for high ratings and portion size. Prices for dishes is comparable to what I pay for take-out. I would recommend Shef.
Reply from Shef2025-10-30
We appreciate you supporting our local chefs! You can always adjust your order size or frequency to match your schedule. Thanks for recommending us!
O
Oli · 1 review · Verified · Experienced 2025-10-21 ·
★★★★★
Quality meals, odd customer service
The product itself is good -- and that is luck depending on where to live and the food/chefs available. The customer service is so lacking. I think they have actual customer service representatives but all their responses sound like AI. All the customer service says is "We will discuss this with our team." The first couple of months we got delivery, the food came late, sometimes almost an hour after the delivery window. It has since been resolved, but because there's no one to talk to about it, it feels very tenuous -- like at any moment, we might be getting deliveries super late again. The business is very much a marketplace/platform and it feels impersonal for a product that is very personal. All that said, it's a good meal delivery service and we have tried others and like the flexibility, quality, and price point of this one the most.
Reply from Shef2025-10-28
We hear you on wanting more personal support, and we're working on it! Really appreciate you sticking with us and glad the delivery timing improved. Your feedback helps us get better.
