Straightforward process
Straightforward process, had everything I was looking for. Came with extra I'll probably never even use.
About BOOX
Data updated- Website
- shop.boox.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 86% (12/14)
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About this business
BOOX is a leading global electronic brand specializing in ePaper devices. Designed to reduce digital fatigue and boost productivity, BOOX caters to a diverse audience, including professionals, academics, and anyone who wants to enhance their reading and note-taking experience. By combining E Ink technology with the Android operating system, BOOX provides flexibility, cutting-edge hardware, and advanced software. For more information, visit https://shop.boox.com/
Written by the business, not verified by us.Is BOOX legit?
BOOX (shop.boox.com) has a 3.5 out of 5 rating on OK.one, based on 50 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the long-lasting battery life, noting that the compact devices are exceptionally great for reading books and handling various file formats easily. People truly love the advanced note-taking capabilities, frequently describing the screen as very comfortable for the eyes and the overall hardware build as premium. Some reviewers were not happy with the customer service experiences and the unhelpful support received when dealing with product returns. A few individuals also mentioned frustrating delivery delays from couriers, while others noted serious concerns regarding fragile internal screens breaking unexpectedly during normal use.
Auto-generated from all reviews of this business. For reference only.What people say
Horrible customer service
I never received the Boox air notepad. I emailed customer service twice and never got a response. Horrible customer service
Reply from BOOX2026-07-21
We are truly sorry to hear about your experience. Due to a recent system update, we were unable to view and respond to your inquiry in a timely manner. We completely understand your disappointment and are sorry for the delay in getting back to you. Our customer support team has replied to your email with further instructions. We will continue to closely follow up on your case and make sure it receives the attention it deserves.
First Rate Customer Service
There was some issue with my order and the color. Boox got right on it and got it fixed. First time order, first rate customer support.
The Boox Go 7 is a fantastic…
The Boox Go 7 is a fantastic experience. Its biggest strength is file compatibility and customization — it handles pretty much any format you throw at it, and uploading content is incredibly easy: just scan the QR code with the “Send to BOOX” feature and your files transfer instantly, no cables or apps needed. On top of that, the battery lasts a long time, so you’re not constantly recharging. Highly recommended for anyone who wants a flexible, no-hassle reading experience.
Good product
Good product, fast shipping. Like the free case that it came with as well!
Great e reader. My favourite one so far.
Great features. Only complaint is that there is room for improvement with the colours.
Arrived in perfect condition
Arrived in perfect condition. I love this device
Great reading and word processing, stylus needs improvement
The size of the device is excellent, and I love that it is backlit and runs on Android. I also like that the backlighting has an adjustable warmth setting that can be used to turn the screen redder, which really makes it easier on the eyes. I’ve been using the device for reading and, after downloading Google Docs and attaching a third party keyboard, for word processing and have been satisfied. I’ve removed a star because the stylus experience isn’t great. I bought the stylus but haven’t been using it because of the lag when writing. My ideal device would be the size of the Box Go 7 Color Gen 2 but have a stylus experience like the Boox Note Air5 C: a higher quality writing experience, and a stylus that attaches to the device magnetically
Palma 2 broke. promised to fix and then refused.
Palma 2 broke and I emailed boox help. They made me jump through weeks of procedures and unclear instructions to finally assure me that my unit was under warranty and I could return it for a repair. Then, days later, they said, actually no, it's NOT under warranty, "sorry." Sorry? Your product lasted only 15 months and you don't care to stand by your commitments?
They have terrible after-sales support
They have terrible after-sales support: promised updates don’t arrive, and long-standing bugs don’t get fixed. Putting Android on an e-reader sounds flexible, but in practice, it’s been a mess. On my older Onyx device, basic web browsing is essentially broken because of an expired root certificate, and there’s no supported way to update it. As a result, I can’t reliably open websites, and Google services (including signing into a Google account and using the Play Store) also don’t work. Overall, the hardware concept is undermined by weak software maintenance.
Reply from BOOX2026-07-16
Dear Artem, We sincerely apologize for the inconvenience. BOOX is committed to providing free firmware updates for all models for more than 3 years since the product launch date. So every BOOX user can have improved experiences through consistent updates. Furthermore, there are no restrictions on Android version or root certificate for browsing the web and accessing Google Play. In this case, you could try to check the video at the link https://www.youtube.com/watch?v=QcH3KOQmCDA to see if your device needs to activate Google Play. If so, please activate it. Then, please check if the problem with browsing the web and accessing Google Play can be fixed. If you have any questions, please feel free to contact us at any time.
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