Easy to order online/Excellent Service
Easy to order online, great communication on order status, extremely helpful in identifying a contractor to install (after I changed my mind about DIY). Price was also good for what we ordered.
About Carpet & Tile Mart
Data updated- Website
- shop.carpetmart.com
- Category
- Home & Garden
- Location
- United States · New Castle
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 0% (0/5)
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Is Carpet & Tile Mart legit?
Carpet & Tile Mart (shop.carpetmart.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
exceptional Service and Quality
I love the immediate response to orders, their speed of delivery and the quality of their products. I would recommend Carpet and Tile Mart to anyone looking for quality flooring.
Be prepared if getting an install
Gosh where to start. Tracy helped us at the 5th street location. The initial store visit was great. We agreed to have our floor measured for $50. The female (name?) came late, made excuse she could not log into the software and said I have a 8am appt, I’ll come back tonight. Came back took over 2 hours and missed one bathroom. Also found out later the landing between steps is hardwood flooring and she entered the info for carpet. (Could you image walking into a bylevel on carpet?). Tracy struggled to explain the details of the quote which caused some errors not picked up until day of install. Tracy was very nice just needs more training on how to explain the quote and take that part more seriously. We had 2 installers. 1 for hard wood and 1 for carpet. Hardwood installer came late. 2 young boys and did not leave until 8:30pm. Did not finish the job (forgot a tool), then wanted me to sign off on the job being complete. I said no cause it’s not complete. Owner got on the phone and said he would be back tomorrow. Tried to get me to sign. I said no!! Next day carpet installers came. They were awesome. Still did not leave until 9pm. Crazy! But we really liked them. I called carpetmart around 4 pm to find out when the other installer is coming back and they knew nothing about it. They called the installer and he lied and said he did not say he would come back today. !!!! We waited a week to get them back to complete the job! Carpetmart employees ordered wrong crown molding then ordered another wrong piece. The store manager is not nice or helpful but the supervisor was amazing and the man behind the corner was amazing too. The cost was competitive and the floors look great.
The rug that I purchased was of a great…
The rug that I purchased was of a great design, was reasonably priced, and the delivery time was satisfactory to me. I will check with Carpet & Tile Mart again for future rug purchases.
Abysmal quality
This carpet looks nice, but the quality is beyond abysmal. We are ripping it out tomorrow and replacing it. You are better off with an exposed subfloor than this.
Received item on time and in great…
Received item on time and in great condition Thanks!
The company offers a 10% discount at…
The company offers a 10% discount at checkout but there wasn’t any discount at checkout. Was that fake or phony or desperate business?
Reply from Carpet & Tile Mart2026-04-17
We apologize for any confusion the 10% discount at checkout requires you to enter the WEBRUGS code that would have been provided to you for the discount to become active. We hope you love your rug and please let us know if we can assist with anything else!
Heritage Natural/Ivory Rug is Perfect!!
Shows a different color rug on the web pictures but it is for sure the Loloi natural/ivory heritage rug. I wrote in bold caps to make sure I get sent the right one and even called to verify they know about the discrepancy online. What is written is what they will send you, that's what matters. Bought the 6x9 and they shipped it within a week, arrived in perfect condition. Such a beautiful, beautiful rug in person!!! Website colors don't do this rug justice. The natural/ivory rug works perfectly with my room especially when the sun is up. I couldn't be happier. Bought a 3x5 from a different website and there's no details in that one, you have to go bigger to really get a nice rug design.
Ordering was easy shipping was fast…
Ordering was easy shipping was fast will do business with them again. Love the rug
Angie was polite and extremely helpful.
Exactly What I Wanted at a Great Price!
The rug was exactly what I wanted and it arrived quickly. Delivery was professional and the rug well protected. I saved $300 compared to the same retail pricing in a store. Very happy and will use this site again.
Extremely helpful and pleasant working…
Extremely helpful and pleasant working with the sale agent. Love our new area carpet.
Great rugs, great prices!
Great selection of rugs. Prices were unmatched and cheaper than any other store, and ordering/shipping was quick and easy.
The tile came the next day
The tile came the next day. They price matched and saved me tons of money. Customer Service was very nice when placing the order. I highly recommend!
Love the product just need better…
Love the product just need better communication on shipping and ETA.
Excellent customer service!
Very good customer service.
Very good customer service. Fast delivery and reasonable delivery charge.
Website said item was in stock on…
Website said item was in stock on February 9 and did not ship until February 23rd.
Great company for my carpet order and…
Great company for my carpet order and delivery. Will definitely recommend Carpet Mart for others too experience.
Pleased with the service
ON Time. They cut the pad to the exact length I needed. Pleased with the service.