Carpet & Tile Mart (shop.carpetmart.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Somehow they managed to get my rug to me in a timely fashion, despite the trip from NY to TX during the Arctic Blast! Arrived tightly sealed in plastic and there were no folds or creases. I got an ivory shag that is plush, but low enough that the door opens. I am very happy with quality and service and will use them for my next rug!
Received fantastic support from Carpet Mart. A special shout out to Angie. She was wonderful in assisting me with my order. Highly recommend Carpet Mart for your flooring needs.
Ordered some patterned tile which was shipped to me by LTL. Any questions I had were answered quickly. Packaging was very good and only had 3 tiles out of over 700 sq ft broken which is extremely good considering it shipped over a 1000 miles to my location. Tile was in good shape and very nice. Looking forward to installing.
This company is really awesome. They have deeper discounts than most online sites. When I called to speak with them, I actually was able to speak to someone that spoke English and was from the states. Love my carpet!!!! Can’t wait until it arrives.
Fantastic customer service. Very timely to respond and answer any questions I had. the quality is extremely well. Highly recommend.
Angie was so nice and helpful, very fast at replying as well! ❤️
Price and quick shipping!
The communications with this company was wonderful! Constant contact and my order even came in 3 months early. Would definitely recommend.
I found this rug at a local furniture store priced higher than I wanted to spend. Checked online and found exact rug at Carpet and Tile Mart for 30% less. Order arrived on time and the rug is beautiful.
Angie is the best. She went above snd beyond the call of duty in some “different” requests I made. Like changing my mind about color - same style and days from shipping. And helped make the shipping date more convenient. At Black Friday mo less!
Fast delivery and beautiful carpet rug.
Excellent customer service, we had a tile project at a house we bought. Unfortunately the tile we picked had been discontinued. Contractor ordered just enough to do our job. We decided it looked so good, we decided to do another little section. After many phone calls with none in stock anywhere, I called carpet mart and Angie reached out to their other stores. She was able to secure 16 sheets of tile for us. Special thanks to Angie for going above and beyond to help us complete our project.
Love the oriental rug we purchased however communication of the pitches and delivery of this item was very poor. Never receive email or call about the shipment and delivery process and had to call multiple times to see where the rug was in the delivery process.
Great job. Provided good communication and quick delivery. I’m impressed and would use them again.
The purchasing process was easy and I received my rug in a much faster time than stated.
Great selection, Easy ordering, good inventory, shipped and delivered without any issues.
I absolutely love the rugs I ordered. The price was amazing and shipping was really fast!!
63 reviews matching