Free Spirited Clothing (shopfreespirited.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
I took advantage of one T-shirt for shipping only. Then was offered a "mystery shirt" for half price (shipping already paid). I took advantage of the offer - but was disappointed that my second "mystery shirt" was the same as the first one. I now have two identical tshirts -
I had a question about an issue and they immediately responded to me. Love their shirts and service!
HAD SOME ORDER PROBLEMS- emailed customer service, had a very polite "chat" , had the problem settled within @3 hrs after the emails. I would shop here again for MORE as soon as my purse will allow that!
My issue was handled quickly, was apologetic and even told me I was able to order their product from a different avenue without having to pay a membership price
Love this company!! Their products are beautiful, and their customer service is off the charts. When I reached out to them, I had the pleasure of communicating with Charlene, who is the sweetest person. This is the what doing business with small companies is all about, and I’ll be happy to continue supporting them.
Really attentive to my needs. Prompt response. Great customer service!
The support team was very responsive, answered my questions, and took prompt action. I was impressed.
Colors are vibrant even after I washed in cold water with color catchers. I love the designs; the heart is excellent. The t-shirts are soft and feel good when worn. I will order again, and highly recommend these shirts.
These shirts are great and the company has wonderful folks working there. I ran into a snag & Valerie handled it very professionally & with integrity. Really appreciated how it was resolved. Their product exceeded my expectations & hope to order more in the future as gifts. Thanks guys!
Beware of a $24.95 per month membership fee they tack on monthly when you place an order! No only unethical, this is Criminal! I really like their tshirts, but when I discovered this hidden fee I have been charged for months now, but just recently caught, I will never buy from here again! Look at BBB, so many complaints! Major Scam! Beware!
I had the nicest customer service person that helped me out so much. She returned all my messages very fast. I found her to be very warm, and very caring, and very helpful. I am very impressed by the service I received. Keep up the good work!
Valerie made my experience a 5 star experience! She helped me pick out my remaining 3 shirts on my order! Just received yesterday and they’re all perfect! Thank you Valerie for your excellent customer service!!
I looked at the map where my t-shirts are being sent and was concerned because it didn't show where I lived 😆Erich answered my note right away + assured me if the address was right all was well! I'm really excited because if the t-shirts are as good as the customer service I'll be coming back again!
Shady business tactics I purchased two shirts from this company and received them. However, I was not blatantly aware that just by PURCHASING a product that I would be signed up for a monthly 'membership'. I requested that it be refunded. now we wait to see if it is actually refunded. This is a shady business tactic. DO NOT ORDER FROM THEM!
Hi Jim, We’re sorry for the frustration. The membership details and applicable charges are provided on our website and displayed during checkout before an order is completed. We’ve reached out to you through this review platform to look into your concerns, but we haven’t received the information needed to locate your account. Please respond to our request with your order number and the email address used for the purchase so we can investigate and resolve this promptly. Best, Abby Customer Support Manager FreeSpirited Clothing shopfreespirited.com
They answered my questions quickly and reviewed my case. Got back to me in less than a few hours. Offered me a couple of solutions and succeeded in helping me.
Beware!!!!! Scam operation. Yes you will receive a t shirt. You will also be charged a monthly membership fee moving forward!!!! 24.95 per month!!!!! Regarding the response from company: the email response they refer to was an auto generated response to my issue. auto generated response! Telling me it would take days to "review" my situation. They originally offered to refund one month at 24.95 and we're way past that! No, there was no disclosure about the forced membership!!!! I bought one t shirt in January. I reviewed the order email and there is no mention of à forced and costly fee to be a member. A member of what? I would not pay to be a member of a place that I shop at. I bought one t shirt. Hundreds of dollars later I’m bilked! If you want a tie dye t shirt, make one. Look out for membership fees you were not made aware of! UPDATE: I received 5 text messages this morning from Free Spirited Clothing. The current name of the company they are using. 1. a screen shot of my review 2. "Hey what is this about?" 3. "This has made me really sad, (with a crying emoji) 4. "I was disappointed to see the one star review.....we ...ask that you update it to reflect the final resolution,....we ask that the facts be accurate". So, in the interest of fairness, I will be very accurate with my experience with this company. After emailing, calling, and texting to messenger many many times, I received several autogenerated responses. "look into this", "wait days", "wait 6 hours" , etc etc etc. I texted that they had one hour to refund the charges I had in no way authorized, for the bogus "membership", to their club. The charges were refunded. However, they persisted in wanting me to share the truth. So......if you google this company, Freespiritedclothing reviews and complaints, you may find that you are reading many MANY people have experienced the same issue. Not all with the same resolution. The Better Business Bureau (Florida company is out of Miami) has more unresolved complaints regarding this same concern. People who had purchased t-shirts and then without their knowledge or agreeing had been charged the monthly membership charge. On the Better Business Bureau site, they say that the company had been reached out to, gave a stock answer, and they also mentioned that the company had changed names a couple of times. It did not state why? If you do a deep dive, there are many MANY people who had purchased t shirts followed by the monthly charges, without their consent. Lots of online chatter about this. The texts I received this morning, all 5 of them, with the crying face, the why?, asking me to remove the one star, etc. were really angering to me. I surely felt as though I'd been scammed!!! And I definitely was trying to recoup all the money I'd lost. Once I did, I was happy to forget the whole thing, however, it was their 5 messages persistence that really encouraged me to fully share my experience. It was not good. There are lots of other tie-dye t shirt companies out there, do you want or need this kind of aggravation? That's totally your choice! I would not want to do this again, it was a waste of my time and energy. I would ask the Free Spirited Clothing company to please stop texting me! I'm done. It's over, let it go. There is your very honest review, per your request.
Hi Lisa, We're sorry that you remain dissatisfied. However, we'd like to clarify a few facts for anyone reading your review. The first email you received was an automatic acknowledgment confirming that we had received your inquiry and advising that a member of our support team would respond within 6 hours during business hours. Your case was personally reviewed and responded to approximately 4 hours after your initial message, well within the timeframe we communicated. As part of that resolution, we canceled your Free Spirited Insiders membership and refunded all eligible membership charges in full. We also continued communicating with you by email and Facebook to ensure the matter was resolved. We also respectfully disagree with the statement that there was no disclosure. The Free Spirited Insiders membership has been disclosed on our website since its launch and is presented again during checkout before an order is completed. While we understand that this was not the experience you expected, we believe we acted promptly and fairly to resolve your concerns, and we appreciate the opportunity to do so. Abby Customer Support Manager FreeSpirited Clothing
The customer service is top notch!! I definitely will be purchasing again from this company!
The customer service was wonderful. Charlene fixed my problem quickly and very kindly. I love my shirts and will love to work with Charlene again. Carolyn Conklin
101 reviews matching