Free Spirited Clothing (shopfreespirited.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
I had not realized that I signed up for the membership and wondered why money was continuing to come out of my bank account. I inquired about that and realized what membership actually meant. I was able to delete the membership thanks to the company who was very responsive and understanding of my situation. I was dealt with respect and I appreciated that! And the shirt I bought was of excellent quality!
The customer service is second to none. I have never had a company try so hard to accommodate me. They care about people who support and buy their products. I’m delighted that I can get help with anything like this.
This online business is a scam. Once you make a purchase they will continue to charge your payment method.
Hi Will, We're sorry to hear that your experience led you to feel this way. We've made several attempts to reach you directly by email to address your concerns and offer a resolution, but unfortunately we haven't received a response. For transparency, information regarding our Free Spirited Insiders Membership, including its terms, recurring billing, and benefits, has been disclosed on our website and during the checkout process. Once we were made aware of your concerns, we immediately offered to assist and work toward a resolution We'd still be happy to help. If you're willing, please reply to our email so we can continue assisting you and resolve any remaining concerns. Abby Customer Support Manager Free Spirited Clothing shopfreespirited.com
I ordered a few shirts and realized one was the wrong size. It was too late! I only noticed after placing the order and immediately emailed customer service. They responded within the next few hours and had already updated my order and fixed my problem! They were so on top of it and I am so appreciative of their help and getting things handled so quickly. I would 100% order from them again. I can’t wait to receive my awesome shirts!
During my move there was confusion as to which address to send to. They reached out, I explained the situation, so they sent my orders to the correct address.
I love love love my shirts. The only thing I would like to see more of is womens v-necks in darker colors. I will definitely order more. Thank you, Chris
I really appreciate the integrity of this company. Superb customer service. Especially these days when you mostly deal with AI in these situations. Although I can’t afford the subscription at this time I am really happy with the shirts I received.
Love the design choices and colors. I wish the shirts were more uniform in labeling and fit and not a fan of the really short sleeves and sort of awkward cut on the T-shirts I received. I may try a long sleeve to see how they are.
The shirts are beautiful and the material is soft. The order was shipped quickly and they seem to be good quality. sadly I ordered a large based on orders I place with another retailer and Large isn't the same with these. I can't wear them - but I will gift them.
I love the shirts I’ve ordered. In fact I like them so much, I reordered. The quality of the shirts is exceptional. The order and shipping process is a breeze. Communication is fast and informative. I highly recommend these shirts. You will LOVE them
Very quick response time for customer service!
Was signed up for a $24.95 monthly membership fee without knowing. After calling and emailing for a refund, the reply was telling me the benefits of the membership, and if I really wanted to cancel. After checking with the BBB, they were called "Free Spirited Co", and after having the same complaints, they changed their name in 2025 to Free spirited clothing, to continue the same racket.
Hi Ernest, We're sorry to hear that your experience didn't meet your expectations. We can confirm that your membership has been fully canceled, and all eligible membership charges have been refunded in full. Throughout this process, we've been in communication with you by both email and phone to address your concerns and work toward a resolution. We appreciate you giving us the opportunity to assist you. We also want to clarify that our Free Spirited Insiders membership is disclosed on our website and again during checkout before an order is completed. We understand that online checkout experiences can sometimes be confusing, and we continue working to make the process as clear as possible. Our goal has always been to resolve customer concerns fairly, and we're glad we were able to process your cancellation and refund. If there's anything further we can assist you with, please don't hesitate to reach out to us directly. Abby Customer Support Manager FreeSpirited Clothing
Great shirts. I ware tye dye almost everyday. Ordering was easy. Shipping could have been faster but not a huge issue
Erich and Valerie were both extremely kind and helpful. I had made a mistake with my order and a single email was all it took for it to be corrected. Free Spirted Clothing is the customer service model all on line businesses should aspire to. Thank you so much for your help, love your products.
Very nice quality product and great customer service. I had a small issue with one of my shirts when it arrived and a replacement was quickly sent out.
Free Spirited Clothing have charming tie dye t-shirts that are excellent quality and very cheerful! I love the compliments from others when wearing them. Not only do they lift my spirits they lift the spirits of others!
I appreciate that Free Spirited is in the USA and shipping isn't a big hassle! You address the problem if there is a concern with the item purchase or shipping problems. The items are made here in the USA and are of good quality. The delivery is faster as well!! Thank you for a good service experience!!
There was a problem with the delivery… but Free Spirited took care of it, and I absolutely love the shirts! I will order from them again!
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