Shop Home Med (shophomemed.com) has a 3.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
I had an amazing experience with customer support. One of the best experiences I’ve had with communication, they would check in and let me know the status of my request without me having to ask. I asked for assistance with cables that weren’t even listed on the site and they managed to find them for me and make them available for purchase. The delivery was super fast as well. I was able to restore a CS7 Invacare bed back to being functional with their help. Very grateful for the support and assistance from the agents that helped!
B
Brandon · 12 reviews · Experienced 2026-05-02 ·
★★★★★
Critical parts not received for beds
Critical parts not received for beds: Two electric medical beds were ordered and they didn't come with a critical bracket that holds the frame in place when the mattress is lifted. The representative who attended our request for the missing part(s) did not provide a method for us to obtain the parts nor did she allow us to communicate with their parts department. We provided photos and a video but this did not persuade her to facilitate a quicker response. She said it will take 2 weeks for someone from the parts department to make a determination. I have a CNA classroom inspection in 2 days and she didn't seem to care. Please do not work with Shop Home Med even if their prices are good. It is not worth the headache.
Reply from Shop Home Med2026-05-11
We sincerely apologize for the frustration and urgency surrounding this order, especially given your upcoming CNA classroom inspection. We completely understand how important it is to have the beds fully operational and ready on time.
After receiving your photos and video, our team immediately escalated the matter to the manufacturer’s parts department for review. Because these are medical beds and safety-related components, replacement parts must be verified and approved correctly to ensure patient and user safety. Unfortunately, this process is handled directly through the manufacturer and is not something our representatives can bypass or independently authorize.
We understand that the estimated timeline provided was disappointing, and we apologize if our communication came across as lacking urgency or concern — that was never our intention. Our team has been actively working to push for the fastest possible resolution while following the manufacturer’s required procedures.
At Shop Home Med, we care deeply about our customers and take situations like this seriously. While delays involving manufacturer parts can occasionally happen, we remain committed to advocating on your behalf and helping reach a resolution as quickly as possible.
Horrible service!! Paid over $600 for White Glove Delivery PLUS, and received zero help from Home Med to facilitate the delivery. It was cancelled 3 times, a technician finally came to install on Sat 5/2, after I called FIXT many times and coordinated the assembly. Both FIXT and I called Home Med for help in coordinating and no one was available. FED EX delivered the components about a week early left 3 large boxes OUTSIDE my apt lobby and my building had to move them to our pkg room. Where was Home Med to coordinate FED EX with the assembly co as promised? What was the $600 plus delivery fee for?
Then I received a refund of $68!! Shameful.
Reply from Shop Home Med2026-05-11
We sincerely apologize for the experience you had and understand your frustration regarding the delivery and installation process. This is not the level of service we aim to provide.
The White Glove Delivery Plus service includes delivery coordination, in-home placement, assembly, and setup through a third-party installation network. In this case, there were clearly communication and scheduling breakdowns between the freight carrier and installation partner, which unfortunately resulted in delays and inconvenience for you. We understand how frustrating it must have been to personally coordinate portions of the process while also dealing with early freight delivery.
Regarding the FedEx shipment, the manufacturer shipped the components ahead of the installation appointment window, and while this is sometimes done to help avoid further scheduling delays, we understand this created an added burden for you and your building staff.
The partial refund issued was intended as a goodwill gesture for the delays and inconvenience experienced, not as a reflection of the value of your concerns. We truly regret that it came across otherwise.
We take feedback like this seriously and are actively reviewing this experience internally with both the delivery and installation teams to improve communication and coordination moving forward. We appreciate you bringing this to our attention and apologize again for the inconvenience caused.
Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Assembly was very easy. No need for the white glove service or other service as long as you yourself or have someone else is capable of helping. My 82 yr old husband and myself were able to complete the assembly (and I use that term loosely). Hardest part was initially was manually opening scooter up. Battery was already installed just had to remove paper that was inserted. Also the fob for automatic open/close of scooter already had a battery installed but they send you an extra battery for that. Very pleased with the scooter.
Easy to order and delivered in a timely manner. Wheelchair is light enough for me to put in and out of car alone and husband is able to get out and go to more places.
I still haven’t received the bed I ordered on March 9 and here it is aril 16 and my husband needs it before he is discharged from the hospital soon.
Reply from Shop Home Med2026-04-20
Hi, we’re sorry for the delay and understand how important this is. We are currently looking into your order and will be reaching out to you via email shortly with an update.
Definitely not worth the money. Looks and works like it's about $30 to make. The bands pop wvery time you pull them and they have a little plastic ball that is supposed to hold them in place. Looks totally different than the picture. Total waist of money after trying g to use about 3 times, it just takes up space. Do not recommend to purchase at all.
Reply from Shop Home Med2026-04-20
Hi, we’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of quality we expect.
We are currently looking into this with the manufacturer and will follow up accordingly. Thank you for your feedback.
just the seat came the seat cushion to be exact no chair with it. My guess is the chair is still in the FedEx truck on its way to somewhere else.
Reply from Shop Home Med2026-04-14
I’m very sorry for the confusion and inconvenience with your delivery—that’s definitely not the experience we want you to have.
We’ve already reached out to the manufacturer to find out exactly what happened with the shipment and where the rest of your order is. Please know that we’re actively on top of this and working to get you clear answers as quickly as possible.
We truly apologize for the mix-up and appreciate your patience while we get this resolved.
Order a pediatric wheelchair, per order it provided a delivery date within 4 business days for rush delivery. After numerous calls and emails, after 5 business days I am waiting on the delivery and still no update on actual delivery date. They keep telling me they need to confirm with the warehouse. Item needed after an emergency injury.
Reply from Shop Home Med2026-04-14
I sincerely apologize for the delay and the lack of clear communication regarding your order. We understand how important this item was, especially given the circumstances, and we’re very sorry for the added stress this caused.
I do see that your order has now been delivered, but please know that we are actively looking into what caused the delay and breakdown in updates to ensure this does not happen again.
Thank you for your patience, and again, we truly apologize for the experience.
For the product that I purchased, It was the lowest that I found. Unfortunately, I had to return it. Communication through the process was off the chart. I wish more companies has this type of customer service! You will not make a mistake ordering from them.
I had an extremely disappointing experience with ShopHomeMed, and I strongly caution others—especially those purchasing medical equipment for vulnerable family members.
I purchased an adjustable bed for approximately $3,200 and paid an additional ~$500 for “white glove” delivery service, which was supposed to include full setup inside the home. The bed was left curbside. The white glove technician arrived later and refused to carry the bed into the residence. I was forced to find and pay additional help out of pocket just to get the bed inside—completely defeating the purpose of paying for premium delivery.
It gets worse.
After setup, the bed did not function at all. I immediately contacted the company and was told a replacement remote would be sent. The remote was out of stock, and we had to wait an unreasonably long time. When it finally arrived, the bed still did not work.
I then had to go through additional hoops—recording and sending videos—only to be told they would “open a new case,” followed by a notice that they were closing for a period of time. No resolution, no urgency, no accountability.
Meanwhile, my husband—who is completely disabled—has been left without a functioning medical bed due to this company’s failures. This is not just an inconvenience; it has had a real and ongoing impact on his health and quality of life.
Despite all of this, the company is refusing to accept a return of this defective product, preventing me from purchasing a functional bed from a more reliable provider.
This experience has been frustrating, exhausting, and frankly unacceptable. When a company sells essential medical equipment, it has a responsibility to ensure that the product works and that the service promised is actually delivered. ShopHomeMed has failed on every level.
I would not recommend this company to anyone.
Reply from Shop Home Med2026-04-13
We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially given how important this equipment is for your husband.
Based on our records, the order included a third-party white glove service, and we are actively reviewing what occurred during the delivery to ensure the service performed aligns with what was arranged. We also see that our support team has been working through troubleshooting steps to identify the issue with the bed and coordinate next steps.
We understand how important it is to get this resolved quickly. Your case has been escalated, and a member of our team will be reaching out directly to you to continue working toward a resolution as soon as possible.
We appreciate your patience and the opportunity to assist further.
The web page from which I ordered the hospital bed was clearly marked “Invacare” and the lead image on that page is the same one used on other sites selling Invacare beds. My order receipt also says “Invacare.” But the bed that was shipped was from ProHeal, not Invacare. While ProHeal appears to be an adequate brand, it does not have the reputation of Invacare. This is too close to bait and switch for my liking.
You sent the wrong item. It should be able to be resolved in 1 phone call. Period.!!!!!
But ten or twelve emails later I still do Not have any answers.
You guys sent the wrong thing it should corrected immediately. Send the right one out yesterday.
Reply from Shop Home Med2026-04-13
We sincerely apologize for the frustration and the experience you had getting this resolved — you’re absolutely right that it should have been handled much faster and with far less back-and-forth.
We’re glad to see the correct item has now been delivered, but we understand that doesn’t take away from the inconvenience caused. We’re addressing this internally to ensure situations like this are handled quickly and efficiently moving forward.
If there’s anything further we can do for you, please don’t hesitate to reach out — we’re here to help.
the product that I received was workable, but full instructions were lacking
The product that I received what what I ordered. However, instructions for assembly were virtually non-existant. After I complained to Shop Home Med, they provided me with a YouTube video that was sufficient for me to complete the assembly.
Reply from Shop Home Med2026-03-16
I'm very sorry to hear you're experiencing issues with the bed. This definitely isn’t the experience we want you to have.
From your description, it sounds like there may be a mismatch in parts or a possible assembly issue. Please email our support team at [email protected] with your order number and a few photos of the bed, motors, and drive rods you received. Our team will review everything and make sure the correct parts or solution are provided right away.
We look forward to getting this sorted out for you.
Best,
