Shop Home Med (shophomemed.com) has a 3.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Upon ordering I was given a specific date for delivery. When I inquired about it 4 days after it was supposed to arrive, I was told that the product had not been shipped. If I had known it was going to be delayed that much I would have ordered it earlier.
When a customer contacts support to find out where an item is and why there is a delay, simply re-sending the tracking number is not helpful. I am recovering from surgery and should not have to chase down a much needed item, purchased from your site specifically for the expected shipping date when I need the item, only to go without that needed item while trying to recover in bed.
Despite an initial misunderstanding on my part, the team actually fulfilled the order perfectly. Thank you, Home Med!
Purchased a great stand aid. Durable and adjustable.
1st representative I got disconnected second representative, don’t know jack shit. Then I got to talk to Richard and he was so helpful so patient and we decided to buy the mattress through your company. If it wasn’t for Richard we would have not purchased this mattress from your company. Thank you too, Richard Hauptman
Great working with them. It is expensive. But it would be more expensive through my doctors office. It is all online and no doctor visits.
I ordered a battery for my scooter on the 28th of May and it was supposed to be delivered on the 6th it is the 15th today and I still haven't received it and that is very unfortunate as I have doctor's appointments the end of this week and the middle of next week I need my scooter because that is how I get around as I am physically handicapped
DELIVERY DATE today estimated between 10:40 AM and 2:40 PM
Well it was good . but after he left I noticed he put the railings backwards and he didn't give me a seat belt for the bed.
Where is the sidekick shower chair i paid for?
Mary, according to your order, you purchased a bed and assembly service only. A Sidekick was not included as part of your order. If you believe there may have been an error or if you have documentation showing the Sidekick was included, please send it over, and we'll be happy to review it.
Product was a fair price and was assembled by White Glove team. replacement part was addressed as well as refund for unused delivery (200.00 or 685.00) was fair, delivery service contractor low quality.
I ordered a queen bed . I received a queen platform and a full mattress. When I contacted you, I was told I ordered a full mattress. I don’t understand how this was able to happen, further I feel this should have been noted when the order was processed and questioned. I was told I am out of luck and stuck with the mismatched setup unless I paid to ship the full mattress back to you, pay the difference in price for the right sized mattress and shipping on that. I spent close to $7,000 on this bed. I have no intention of spending any more money with your company.
Thank you for your feedback. We understand how frustrating it is to receive a bed setup that doesn't meet your expectations, especially with an investment of this size. After reviewing your order, the queen bed frame was ordered together with a full-size mattress, which is why the items received do not match in size. While we understand your concern that the mismatch may have been overlooked during processing, our team fulfills orders based on the specifications selected at checkout. Due to the volume of orders we process and the wide range of customization options available, we are unable to independently verify every product combination selected by customers before shipment. That said, we genuinely want to help resolve the situation. Although custom-made beds and mattresses are generally subject to strict return policies, and in this case the order was fulfilled as placed, we have offered an exception by waiving all applicable restocking fees that would normally apply. The only costs we have asked you to cover are the return shipping for the mattress and the price difference for the correct-size replacement mattress. We provide free phone, chat, and email support before and after purchase, and our goal is always to help customers find the right solution. While we recognize this outcome is disappointing, we believe the accommodation offered is a fair resolution given that the items shipped matched the order submitted. We appreciate your business and remain willing to assist if you decide to move forward with the exchange.
It was really strange when I got a call and the person on line was giving me the security code. He was actually helping me finish the transaction
Easy and convenient. Shipping came fast.
I purchased a high low bed from ShopHomeMed wirh the white glove assembly and it was the worst experience I have ever had. The bed shipped by carrier who wanted to just drop the palette off hours before the assembly team was to arrive. I live in an apartment building and there was no way to get the palette up to my apartment and carrier would not break down the unit and bring the pieces up. I was able to get the manager to let them leave it outside. Six hours later the assembly team came and it ended up being one person who said they couldn't bring the pieces in because it was to heavy. Now I am stuck with a bed in pieces in the parking lot with no way to get up to my apartment and the assembly that I paid a lot for isn't going to happen. If I had known it would be this much of a nightmare I would have saved my money. Don't purchase from ShopHomeMed, they aren't customer oriented at all.
We’re very sorry to hear that the delivery and installation process did not meet your expectations. Our goal is always to provide a smooth and supportive experience, especially for customers purchasing large medical equipment. The White Glove service arranged for your order included scheduled in-home delivery and assembly, however certain apartment and building access limitations can impact what carriers and installation providers are able to complete without prior coordination. In this case, the freight carrier and installation provider followed their individual handling and safety protocols regarding oversized and heavy medical equipment. That said, we absolutely understand how frustrating and stressful this situation was, particularly after planning and paying for an upgraded service. We take feedback like this seriously and are actively reviewing the coordination between the freight carrier and installation team to help prevent situations like this in the future. Our support team has been attempting to work toward a resolution and remains available to assist further. We appreciate the opportunity to address your concerns and improve the experience for all customers moving forward.
customer service, shipping and setup were all great
Fast and friendly service. I had a question regarding our order and taxes and Tiffany R. responded and answered my question right away.
Clear instructions to put it together. Delivery was quick from time ordered to delivery. Product is well built and sturdy.
64 reviews matching