ShoProtect is here to safeguard your right to reimbursements and assist you in your refund claim within 90 days of making a purchase, from any online retailer worldwide!
Written by the business, not verified by us.
Is Shopping Protection legit?
Shopping Protection (shopping-protection.com) has a 4.3 out of 5 rating on OK.one, based on 118 user reviews collected here. It is listed under Business Services and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the flexible payment options and the smooth shopping process that make daily purchases completely stress-free. People frequently praise the customer support team for being extremely prompt, exceptionally helpful, and professional when resolving various queries.
However, some customers also noted unexpected subscription charges and recurring payments appearing directly on their bank statements without clear prior consent. Consumers experienced significant frustration regarding these unexpected withdrawals and debits before finally contacting support for prompt assistance and refunds. People mentioned that these automated deductions occurred without warning, leaving them confused about how the subscriptions were activated.
Auto-generated from all reviews of this business. For reference only.
SCAMMERS -Misleading subscription – money taken without consent
This company has been taking £19.99 every two weeks from my Barclaycard since October, totalling around £200.
I never knowingly signed up for any subscription. They claim it came from a pop-up after an online purchase, which is extremely misleading and feels like a subscription trap.
When I contacted them, they only offered to refund a few payments instead of the full amount. I requested a full refund, but now they have stopped responding to my emails.
I have escalated the matter with my bank and reported it to consumer authorities.
Be very careful – check your bank statements if you ever interacted with their pop-up offers.
Reply from Shopping Protection2026-03-09
Hi,
We would be happy to assist you in resolving this issue. Please contact our customer service at [email protected] so we can assist you.
Best regards,
Shopping-protection Customer Support Team
Very simple and straightforward process. All you need to do is to read through the instructions carefully because if you miss a process you can't complete a successful subscription.
I enjoyed your services
So to update. I inadvertently signed up for a subscription for this company and the email reminders were going into my spam box. I was'nt looking for them because I didn't realise I'd signed up.
After my initial shock, I contacted the company and was very pleasantly surprised. Rather than a battle of backwards and forward emails, Nancy resolved the issue within days. Her emails were very professional, polite and apologetic. If this was a company I had chosen to use I would have been impressed by their customer relationships. I do however feel there needs to be far more transparency, as I'm not the ony one to have been caught out.
I'm absolutely in shock. Have just discovered this company has been taking £19.99 every two weeks since November. I'm unaware of signing up for any subscription. Feel totally cheated.
Reply from Shopping Protection2026-02-11
Hi,
We would be happy to assist you in resolving this issue. Please contact our customer service at [email protected] so we can assist you.
.
Best regards,
Shopping-protection Customer Support Team
I can't give 5* as this was a service I did not sign up to, very ambiguous subscription, HOWEVER, Nancy O responded to my subscription enquiry the same day and the following day, as a gesture of goodwill, I received a refund all 3 months of payments that had gone out of my account. Excellent customer service and effortless communication.
They have been scamming my mother for £19.99 every 2 weeks for the last 5 months. Absolutely disgusting people. No product or protection to show for the money they have taken from her.
Reply from Shopping Protection2026-02-04
Hi,
We would be happy to assist you in resolving this issue. Please contact our customer service at [email protected] so we can assist you.
.
Best regards,
Shopping-protection Customer Support Team
I love shopping and wen I had problems to make a payment the service customer was very helpful
I will give the company 5 stars as there were some issues which I won’t go into however The lady called Nancy has been incredible. She deserves 5 stars for her customer service skills. So helpful...
I never signed up to this service, but yet they started a subscription for me. I’ve requested of a seven times that they give me the information where I have allegedly signed up to this and they have completely ignored me.
It was set up through my Apple Pay, apparently.
I would like to reiterate, I have never signed up to the service and I’ve never even heard of them until they were taking £20 every two weeks out of my account.
Be careful! I’m 99.99% sure that this is a scam. If it’s not a scam, then surely they would show me upon request where I’ve allegedly signed up to this service but they have not.
Update:
They still haven’t send me what I have requested and now asked me to change my review! This is not okay.
Reply from Shopping Protection2026-01-14
Hi,
We would be happy to assist you in resolving this issue. Please contact our customer service at [email protected] so we can assist you.
.
Best regards,
Shopping-protection Customer Support Team
The person I was talking to was very helpful in resolving my issue nothing was too much she seemed to enjoy her job helping people that need help in certain needs her name was Nancy and she was very good at her job thanks again
Just wanted to commend Nancy O for her professional, patient kind approach in resolving a payment dispute with me. She was prompt and very efficient - outcome was a full refund - done effortlessly and with ease.
Thank you to Nancy! She was superb
A lovely Samantha assured me everything was okay and i’d be refunded my £19.99 for the past few months from a membership i signed up for unknowingly. 5 ⭐️ customer service.
I can’t give the company 5 stars as there were some issues which I won’t go into however
The lady called Nancy has been incredible. She deserves 5 stars for her customer service skills. So helpful and responded to my emails almost straight away. Communication is so important in a business and this lady was fantastic.
Can’t thank her enough for her assistance x
I've been using Klarna, over two year, it's a gift within itself, Klarna, allows one to breathe with ease uplifting to be able to shop knowing you share the same comfort to allow one to shop freely without having to worry. Respect and blessings to Klarna for helping those people with understanding people's need, many thanks Klarna for being there for us all.
I was alerted by my bank that I had signed up for this company's services without my clear agreement. On reaching out to them about this they cancelled my subscription without further question while pointing out the benefits they offered so I could make a clear decision whether to reinstate the account. I consider that a good professional approach to customer service.
E Security
Fshipp
E Securepay
explodely.com
The Scent Reserve
WP Swings
QUIC Cloud
HostArmada