GREAT SITE THEY DELIVER EVERYTHING THEY…
GREAT SITE THEY DELIVER EVERYTHING THEY PROMISE
Reply from ShopSmarter2026-03-02
The only thing greater than 10% Cash Back is our members! We're so glad you're a part of our community, Barb!
About ShopSmarter
Data updated- Website
- shopsmarter.com
- Category
- Money & Insurance
- Location
- United States · Rocky Hill
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 95% (18/19)
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Is ShopSmarter legit?
ShopSmarter (shopsmarter.com) has a 4.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
Love that 10% refund especially on the bigger items
Have been very satisfied for several years, especially now since we moved last July with how they've handled their side of my multiple transaction refunds (accurate and in a timely fashion).
Reply from ShopSmarter2026-03-02
Thank you for sharing your experience AL! We love hearing that we were able to help you during your move! We hope you're loving your new space ❤️
Rebates could be easier
Your company is not as accurate or responsive as it once was. I am using the ShopSmarter portal to make purchases with companies like Staples, Tractor Supply, Belk and they are not getting processed and it's a hassle to get the rebate. I have requested a replacement check, I get an email stating it's being reissued and it hasn't been received. I'm thinking about discontinuing my membership.
Reply from ShopSmarter2026-03-02
Thank you for sharing your experience David, we appreciate the feedback! Saving money shouldn’t be complicated, and we're always working on improving. Depending on when you talked with Customer Service, your replacement check may still be processing or could be with your mail carrier. If it's been more than two weeks please reach out to [email protected] or by phone at 800-254-6536.
They only want to charge membership fee but will refuse to pay your cashback.
I pay my membership fee every month, but I rarely use it. The first time I used it in about a year, they refused to pay me my cashback. I wrote an email asking about it, and a customer service representative replied that my cashback has been approved and will be paid next month. However, I still got nothing the next month. I tried to ask the same guy, but he never replied, so I had to open another ticket to follow up. The second customer service representative replied that they are going to review my account and overturn the approval of my cashback. It's been over two months, and I still don't know what happened. Besides, they said my account will be frozen, so I can't get any cashback, but they keep charging me a membership fee during the review.
Reply from ShopSmarter2026-03-02
Hello Jack, we’re sorry to hear about the confusion and understand how frustrating that must feel. We know how important it is to see your savings track properly, and we’re here to help. We’d love to help figure this out, to protect your privacy, please email us directly at [email protected] we’ll get to the bottom of it!
The time frame of how my account was…
The time frame of how my account was taken care was fast and considerate. I had a person whom understood my situation like as their own and took care of it.
Reply from ShopSmarter2026-03-02
We truly appreciate your kind words about our team, India! Providing clear, helpful support is important to us, and we’re glad we could assist you. Thank you for trusting ShopSmarter!
Great thing to have to save money that…
Great thing to have to save money that is completely legitimate! We use it for groceries, household needs, and many other things.
Reply from ShopSmarter2026-02-18
Thank you for sharing your savings story, Christina! Shopping is more fun with 10% Cashback!
Always a reliable service and well…
Always a reliable service and well worth the subscription cost based on my shopping preferences.
Reply from ShopSmarter2026-02-18
We appreciate you taking the time to share this and are proud to help you save with 10% Cash Back every day!
They deliver what they promised
They deliver what they promised, seamless cash back earnings. Highly recommend if you're into digital shopping.
Reply from ShopSmarter2026-02-18
We appreciate your review Satya and we are excited to keep delivering reliable savings you can count on!
The experience with shop smarter has…
The experience with shop smarter has been a thrill. I wish more people knew about this. I do tell as many people as they come in contact with I even taught my mother how to use the app so she can actually shop and get things she needs on her own so thank you
Reply from ShopSmarter2026-02-03
Thanks so much for the feedback, Lisa! Our goal is to make you (and your Mom) happy!
I placed an order at the beginning of…
I placed an order at the beginning of the month, it’s still not here. You are continuously putting me off and refusing to place a refund so no I won’t be using you again.
Reply from ShopSmarter2026-01-27
Hi Darlene! We are an affiliate program and though we partner directly with 1000+ popular stores to provide savings benefits, we do not handle item shipping or control delivery times. We’d love to help clear this up for you - please email us directly at [email protected] and we’ll take it from there!
Shopsmarter has always been a great way…
Shopsmarter has always been a great way to save.
Reply from ShopSmarter2026-01-21
Member comments like this make our day! We’re so glad you're putting your ShopSmarter.com membership to good use,
Monthly costs have increased over the…
Monthly costs have increased over the years but the limit of $1000 has not. The annual limit should increase please. We have 6 adults and spend a lot over a year. After posting this comment ShopSmarter closed my account. When I called I was told the last payment was rejected from my open credit card that I had paid the dues all year (no issues occurred with any other merchant and the card was/is valid). I was then told they sent me a email stating the card was rejected. I received no such email. I questioned the timing as this date 1/20 received my last monthly check. Now I would give them less stars as no solution was given.
Reply from ShopSmarter2026-01-20
Hi, we understand your frustration and value your feedback. Like many businesses, we’ve had to adjust our price in response to market changes. Keep in mind, as the price of consumer goods has gone up, so has the value of 10% Cash Back every day at 1,000+ retailers. Your satisfaction is important to us — so please feel free to email us at [email protected] with any questions.
I love shop smarter
I love shop smarter. I have gotten so much money back from my purchases.
Reply from ShopSmarter2026-01-20
Thanks so much, Lisa! Now that’s what we call saving goals. 🙌
Not getting credit from some stores
Too often I get No credit from stores I shop at. It’s annoying and time consuming to get it fixed.
Reply from ShopSmarter2026-01-20
Hi! We understand your concern and we’d love to get to the bottom of it. To protect your privacy, however, our social media team can’t search account or billing history. Please email us at [email protected] to provide us further transaction details — we’ll be standing by, ready to help!
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Reply from ShopSmarter2026-01-05
Hi Dora - If we can be of any assistance please don't hesitate to reach out directly at [email protected].
Large number of retailers but many draw backs
Large number of retailers in the list, but many times we need to raise requests for missing cash back. Monthly fee is too high. Other competitors like Rakuten, CapitanOne Shopping also giving 10% average for many store with no fee at all. I would suggest Shopsmarter to start new tier plans - $7 monthly with limited cashback like $100.. and similarly more expensive but no limit plans.
Reply from ShopSmarter2025-12-27
We understand your frustration and value your feedback. Like many businesses, we’ve had to adjust our price in response to market changes. Keep in mind, as the price of consumer goods has gone up, so has the value of 10% Cash Back every day at 1,000+ retailers. Your satisfaction is important to us — so please feel free to email us at [email protected] with any questions.
Subscription cost is too high to make…
Subscription cost is too high to make it worth shopping through this site. Other similar websites are free.
Reply from ShopSmarter2025-12-27
Hi Anne, we understand your frustration and value your feedback. Like many businesses, we’ve had to adjust our price in response to market changes. Keep in mind, as the price of consumer goods has gone up, so has the value of 10% Cash Back every day at 1,000+ retailers. Your satisfaction is important to us — so please feel free to email us at [email protected] with any questions.
Excellent I really enjoyed your services
Reply from ShopSmarter2025-12-27
Member comments like this make our day! Thank you, Derrick—now keep on saving. 😎
Much better service and haven't had any…
Much better service and haven't had any issues for over a yr.. Very reliable trusted service...
Reply from ShopSmarter2025-12-27
Thanks so much for the feedback, our goal is to make you (and your Savings Center) happy!
Great discounts
Great discounts, a lot of options for 10% off, especially traveling is my favorite option.
Reply from ShopSmarter2025-12-27
We’re so glad you’re enjoying your ShopSmarter.com membership, Harutyun. Savings like this is what it’s all about! 🥳