ShopSmarter (shopsmarter.com) has a 4.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 72% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
My purchases are not showing up. When the last payout was sent, a Pending Booking.com purchase for $1175 was removed completely from our account instead of it being held over, awaiting confirmation from them.
Reply from ShopSmarter2026-04-22
We’re so sorry for the frustration this has caused and thank you for the feedback, Michelle. We know how important it is to see your savings track properly, and we’re here to help. If you email [email protected] they'll be able to help you track it down.
I have enjoyed shopsmarter for many years. I've had my ups and downs where missing rebates And things but overall I enjoy them completely.
Reply from ShopSmarter2026-04-22
Thank you for the feedback, Sherita! We know how important it is to see your savings track properly, and we’ve been hard at work behind the scenes to improve the process. We appreciate your patience and continued membership!
A
Arthur · 5 reviews · Verified · Experienced 2026-04-16 ·
★★★★★
Too hard to work with concerning cash…
Too hard to work with concerning cash back questions. Don’t pay attention to what I send them.
Reply from ShopSmarter2026-04-22
Hi Arthur, we're sorry you didn't get the answers you were looking for. If you email [email protected] they would be more than happy to answer any questions you have!
I give them 4 stars because many of the stores I shop are no longer on the list.
Also being retired and my only income being SS the cost is monthly isbarely being covered by what I get back from my purchases.
They ae very good about payout though so that is a plus.
Reply from ShopSmarter2026-04-22
Thanks for sharing your thoughts, Sharon! Sometimes retailers leave the program, but we're also always adding more. Reach out to [email protected] and let us know what stores you'd like to see in the program and we'll do our best to make it happen.
K
Kaihong W. · 2 reviews · Experienced 2026-04-14 ·
★★★★★
Didn’t realize this was a subscription until 2 year later
I normally don’t write reviews, but this one really bothered me.
About 2 years ago, my wife used ShopSmarter once when checking out on Macy’s, just to get a small cashback (around $10). We thought it was a one-time thing and didn’t pay much attention after that.
What we didn’t realize at all was that this signed her up for a monthly subscription.
They’ve been charging us about $16 every month since then, and we never used the service again. Because the charge is relatively small, it didn’t stand out right away, so it went unnoticed for a long time (nearly 2 years).
That’s the frustrating part — the signup was not clear. It did not feel like we were agreeing to an ongoing paid membership. It felt like a simple cashback offer tied to that purchase. Finding out later that it turned into a recurring charge without us knowingly opting in is honestly very disappointing.
If you ever see a ShopSmarter offer during checkout, I’d strongly suggest skipping it or reading every detail very carefully. What looks like a small reward can quietly turn into a monthly charge.
Reply from ShopSmarter2026-04-22
Hey Kaihong, we understand how this left you frustrated and would be happy to help you cancel your membership if you haven't already. However, during sign-up, members must provide consent and agree to the billing terms before the ShopSmarter enrollment process is complete. Contact us at [email protected] if you need further assistance.
M
Mario Daher · 3 reviews · Experienced 2026-04-11 ·
★★★★★
TRICKS YOU INTO BUYING A SUBSCRIPTION…
TRICKS YOU INTO BUYING A SUBSCRIPTION BY USING SHADY PRACTICES
Reply from ShopSmarter2026-04-22
Hello Mario! ShopSmarter memberships do require consent during sign-up, including agreement to the billing terms, before enrollment is completed. However, our ShopSmarter guarantee is that if you don’t love it, our fantastic Customer Service team will process your cancellation and refund your first monthly fee, no questions asked. Just reach out to [email protected] and they'll take care of everything.
A great way to shop and save with discounts online
Reply from ShopSmarter2026-04-22
Thank you for choosing ShopSmarter, Patricia! Your Cash Back journey means a lot to us.
K
Krina Patel · 1 review · Experienced 2026-03-30 ·
★★★★★
I do not want to give even one star to…
I do not want to give even one star to this website. I have been trying for 3-4 years to join, but, it has no options for sign up. Not sure, why it has no option for new users....
Sad....
Reply from ShopSmarter2026-04-22
Hey Krina, we’re so sorry for the frustration this has caused and thank you for the feedback! We'd love to help you get signed up for the program, if you contact [email protected] they can get you set up to start earning Cash Back today.
I'm having problems to cash a check that was sent in the mail
Reply from ShopSmarter2026-03-30
We're sorry to hear that Stacy! If you need help, our dedicated customer service team is standing by at [email protected] and would be happy to see how we can assist you.
E
Elizabeth · 3 reviews · Verified · Experienced 2026-03-12 ·
★★★★★
Ease of use.
Reply from ShopSmarter2026-03-30
We're glad you're enjoying your membership, XXXX! Let us know how to reach 5-stars by emailing us at [email protected].
ShopSmarter gives rebates on purchases from a large selection of well-known stores that can be shopped online. There is no mystery; the rebate is always 10% whether purchasing clothing or appliances.
Reply from ShopSmarter2026-03-30
We appreciate you being part of the ShopSmarter community, Lavona, and we look forward to helping you save another 10% on your next purchase!
Great cash back options and customer service is awesome
Reply from ShopSmarter2026-03-16
Thank you for your kind words about our team, Hardeep! We strive to make your shopping and, most importantly, your savings journey as smooth as possible.
M
Mat · 2 reviews · Verified · Experienced 2026-03-12 ·
★★★★★
Too long to verify purchases
Too long to verify purchases - 2 months to determine if cash back is valid.
Reply from ShopSmarter2026-03-16
We completely understand your frustration, Mat. Our team is currently working on streamlining the Cash Back approval process, thankfully it is only a small number of our stores that run into approval delays! If you ever need help, please contact us at [email protected].
A
AJ · 8 reviews · Verified · Experienced 2026-03-12 ·
★★★★★
The program is easy to use and very…
The program is easy to use and very responsive if I have an issue. I like the promptness of the payout and being able to see what is being paid. The only thing I wish, if I am at the store and I go through shopsmarter, you should still get a credit...even if it is not the full 10%. Sometimes you need things on an instances, but you miss out. Other than this, I like the program.
Reply from ShopSmarter2026-03-30
Thank you for taking the time to share this, AJ! We're always working to improve and provide greater value to our members.
