Shred Nations (shrednations.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-04.
Still waiting a week after Juan saying he will call me back.
Juan called me on Monday after i spoke with Cindy at Shred Nations to set up appointment in hollywood for the following Saturday. I told Juan I'll call and check with home owner what time on Saturday works for her. So Juan said he will call me back. After a few days of waiting i sent Juan and email asking for a Saturday appointment and to call me back and left my number again. Now it's Saturday and he hasn't returned my email or called back. I should have check reviews for who services hollywood ares before trying to make an appointment.
Reply from Shred Nations2015-06-15
Dear Ricardo,
We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback.
Sincerely,
The Shred Nations Customer Service Team
800-747-3365
I put my request into their website and with in fives minutes I had a phone call with four different company's. The fastest service I have seen in awhile, I am very pleased
In minutes, I was connected to four different contractors who all bid on my project. I got the best service at the lowest rate - I will definitely use this service again
I called on thinking Shred Nation was who I would be dealing with. Instead I was told I would get an estimate emailed to me. Next I got an email from shred nation saying I would be contacted by pacific. 5 days later I still have not been contacted so I called Shred Nation back. The gal gave me the phone number of other company and told me to call them. No apology for delay. If you are going to refer customers to someone else, shouldn't you make sure their customer service is up to par? Aren't they representing you???????? Not very satisfied so far!!!!!!!
Reply from Shred Nations2015-06-10
Dear Karen,
We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback.
Sincerely,
The Shred Nations Customer Service Team
800-747-3365
Shred Nations was awesome . . . but the local contractor, not so much :(
When I requested a quote online, I was impressed by the quick and courteous reply (both by email and phone) from Shred Nations. However, after 3 days, I never heard from the local contractor, File Thirteen.
Site states get quote free, but all that it did was send an email stating that RECALL was a company that could service our area. Then I again requested a quote. Am still waiting for response.
Erik Larsen is knowledgeable, generous with information, and very patient. Erik set us up to receive referrals from Shred Nations. He took the time to walk me through each step and through the website. I believe he genuinely wants to see us benefit from the referrals.
I emailed to get information about shredding. I got an automated response saying I would be contacted with information. I was not contacted at all. I know have received an email to send a review of my experience. I would be able to give a review had I been responded to with the information I asked for. As of this moment I am not happy with Shred Nation and I will be taking my business elsewhere.
Reply from Shred Nations2015-06-05
Dear Catherine -
Thank you for taking my call this morning so we can correct this issue. The timeliness of your feedback allows us the opportunity to follow up and we greatly appreciate the chance to do so. We were able to match you with two document destruction providers in your area and I have personally followed up with them to ensure you are contacted today. Please accept my sincere apologies for this mix up. We endeavor to have a seamless and user friendly process for customer like yourself and your willingness to allow us to amend things is greatly appreciated. Keep in mind that you can come back to this review and change the star review if you feel we are justified in earning a higher rating.
Sincerely,
Erik Larsen
Shred Nations Customer Care
800-747-3365 x214
I received an immediate response for a shredding company that would work for my needs.
I didn't realize though that they were only the finders of shredding companies, and I had already called the service they provided me. But still, if I had gone to Shred Nations first, I wouldn't have needed to do any further work.
Very polite and answered all my questions. Thanks
RECEIVED A QUOTE OF $129 FOR UP TO 300 LBS TO SHRED DOCUMENTS. THE ACTUAL SERVICE CONTACTED ME QUICKLY TO SET UP A SHREDDING APPOINTMENT. SET THE APPOITMENT, THEN THE ACTUAL SERVICE CALLED TO SAY THAT SHRED NATIONS MISQUOTED THE PRICE, IT IS ACTUALLY $250 FOR UP TO 300 LBS. I CANCELLED IMMEDIATELY. VERY DISAPPOINTING AND FRUSTRATING TO GET A RE-QUOTE OF ALMOST DOUBLE THE ORIGINAL.
Reply from Shred Nations2015-06-03
Dear Peter -
I left you a voice message. Your feedback today is both valuable and distressing. Our partners actually give us the price to quote and it is inconceivable that they would not honor that pricing. We have reached out to our partner that covers your zip code to find out what happened here and to rectify the situation. Please accept our sincere apology for this unsatisfactory issue - this is not how we normally do business. If I can assist you in any facet of your document destruction needs, please do not hesitate to contact me directly. If we cannot get this corrected in a timely fashion, we might be able to find you an alternative provider. Please let me know.
Sincerely,
Erik Larsen
Shred Nations Customer Care
800-747-3365 x214
I did a Google search for shredding companies in Portland, Oregon. A site came up called Portland Shredding Service so I submitted the information for a quote. This is not an actual shredding business....this website goes to Shred Nations which is an aggregator that then sends the quotes out to various actual shredding companies in the area. I started getting calls from companies I hadn't contacted and wasn't interested in because of this. This is a gross misrepresentation and should be made MUCH more transparent so the consumer is aware of what will happen when a request for quote is entered. I didn't need to be bothered by all these other companies when my expectation was that this was one local company....very frustrating.
Reply from Shred Nations2015-06-04
Dear Michele -
Our information indicates that you spoke with one of our representatives here are Shred Nations yesterday. We apologize that our services were not explained in detail. We appreciate your feedback so we can continue to train our staff to be completely forthcoming in the details of how our service works. Most people are excited about using us because we can serve as a one-stop-shop for those looking to find the best pricing and service in the industry. We were able to match your needs with three of our partners in your geographical area so you would be able to have a choice in deciding who to hire locally for your document destruction project. We continually strive to improve our service, both for our partners nationally and for customers in search of reputable shredding providers. Since, according to your review, this was not properly explained, we can fully understand your frustration. Again, our apologies. If we can help you in any way, please feel free to contact us directly at the number below.
Sincerely,
The Shred Nations Customer Care Team
800-747-3365
The first referral was not what I needed, I called Jennifer back, and She had another company call me, and as of today-06/02, we have scheduled to use them on 06/10/15
I went to the website and requested a quote. I have instead received a survey request. Unfortunately, I have no opinion yet.
Reply from Shred Nations2015-06-02
Dear Shonda -
You should have received two emails as well with the biography pages of the two local document destruction providers we matched you with yesterday. As your request came later in the day, our full expectation is that the two providers will reach out to you today for your Shred Event request. If we are able to fulfill your expectations, please consider revisiting your 1-Star review to reflect this updated information. We value your feedback and we hope you will find full satisfaction in our service. Thank you.
Sincerely,
The Shred Nations Team
800-747-3365
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