Simplex

Hello Mark, Thank you for your review. I am truly sorry to hear you have faced difficulties with our KYC process. Moreover, kindly be informed that as a fully licensed financial institution, we must comply with various KYC/AML policies. Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up-to-date. We understand your concerns regarding personal data. Kindly note that as we process a considerable amount of personal data, we take your privacy extremely seriously. Simplex discloses personal data to trusted and approved partners and service providers, such as merchants and operators of the exchanges, acquiring and card issuing banks, third-party authentication vendors, etc. You can read more in our Privacy Policy here: https://www.simplex.com/privacy-policy/ However, if you ever face any issues in the future, please do not hesitate to reach one of our live supported via chat on our main page Simplex.com. To access the live chat function, please click the button located at the bottom right part of the site. Our live chat agents will then be able to assist you with your query. Thank you very much for your patience and understanding! Please let us know if you will have any further questions. Regards, Julia Head Of Customer Support

Hello Ron, Thank you for the review. I am truly sorry for the difficulties this situation has caused. However, please be informed that the transaction was not declined from our end - instead, when we tried to place an authorization hold on your funds, we were declined by the card issuing bank before we could do so, thus rendering the transaction unsuccessful. We would absolutely love to process your payment, and have no reason to decline it on our end - therefore, we would kindly ask you to get in touch with your bank to double-check the aforementioned criteria: - Ensure your card is eligible for international transactions. - Confirm that you have enough funds in your account to complete the transaction. - Verify that your bank supports cryptocurrency purchases. - Make sure you are enrolled in the 3D Secure program. Additionally, you may try issuing a new payment using a different card from a different bank, if possible. Thank you for taking the time to do so in advance! Regards, Julia Head Of Customer Support

Hello, Thank you for the review. I am truly sorry for the difficulties this situation has caused. However, please be informed that the transaction was not declined from our end - instead, when we tried to place an authorization hold on your funds, we were declined by the card issuing bank before we could do so, thus rendering the transaction unsuccessful. We would absolutely love to process your payment, and have no reason to decline it on our end - therefore, we would kindly ask you to get in touch with your bank to double-check the aforementioned criteria: - Ensure your card is eligible for international transactions. - Confirm that you have enough funds in your account to complete the transaction. - Verify that your bank supports cryptocurrency purchases. - Make sure you are enrolled in the 3D Secure program. Additionally, you may try issuing a new payment using a different card from a different bank, if possible. Thank you for taking the time to do so in advance! Regards, Julia Head Of Customer Support

Hello Dean, Thank you for the review. I am truly sorry for the difficulties this situation has caused. However, please be informed that the transaction was not declined from our end - instead, when we tried to place an authorization hold on your funds, we were declined by the card issuing bank before we could do so, thus rendering the transaction unsuccessful. We would absolutely love to process your payment, and have no reason to decline it on our end - therefore, we would kindly ask you to get in touch with your bank to double-check the aforementioned criteria: - Ensure your card is eligible for international transactions. - Confirm that you have enough funds in your account to complete the transaction. - Verify that your bank supports cryptocurrency purchases. - Make sure you are enrolled in the 3D Secure program. Additionally, you may try issuing a new payment using a different card from a different bank, if possible. Thank you for taking the time to do so in advance! Regards, Julia Head Of Customer Support