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Money & Insurance

SmartBiz Bank, N.A.

200 reviews

4.4200 reviews
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About SmartBiz Bank, N.A.

Data updated
Website
smartbizbank.com
Category
Money & Insurance
Location
United States · Chicago, IL | San Francisco, CA | Austin, TX
Status
Unclaimed
Last 12 months
31 reviews
Replies to negative
37% (10/27)
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Is SmartBiz Bank, N.A. legit?

SmartBiz Bank, N.A. (smartbizbank.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 37% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

Smart Biz Loan Experience

Tanja Dietel was professional and efficient, while being attentive to all my questions and concerns throughout the entire process. On more than one occasion Tanja went above and beyond to ensure nothing falls between the chairs, as I have seen many times before with other applications and entities. Thank you Tanja!!!!

Leslie Snare

Leslie Snare, Relationship Manager, was phenomenal to work with. She made the process seamless and was extremely easy to work with. Obtaining an SBA Express loan for my business is a long, document heavy process and she made sure all bases were covered. From first contact through closing, I was well taken care of. Thanks to the SmartBiz team!

Outstanding Service

David L was outstanding - kind, organized, thorough, punctual, and made sure everything was on track and in place. I would highly recommend him, especially for small business owners who are doing this for the first time. I appreciate you, David!! I have already recommended SmartBiz Loans to some of my entrepreneur friends.

I cannot say enough great things about my experience with Mervé @ SmartBiz

I cannot say enough great things about Mervé, the Relationship Manager that I was paired with. She went above & beyond - she was so patient with me. It truly felt like we were 'in it together'. I can't imagine working with anyone else as we worked through the process of getting a loan for my small business. I would most certainly recommend SmartBiz - they have a true keeper in Mervé; she is a dream to work with.

First rate service at a very reasonable price!

The team that handeled our loan guided us through many daunting challenges. They got us to the finish line with professional communication and hard work. Their pricing structure is a bargain for the first rate service.

Best SBA Express Loan experience

Our experience with this SBA Express Loan lender was outstanding. After applying to multiple lenders, we found that they processed our loan faster than the others. They didn’t request unnecessary documents and approved us for the full pre-approved amount. The final loan documents were standard, with no harsh or excessive terms. Also, throughout the process they were very responsive, friendly, and timely. Highly recommended!

You guys are bothering me a lot

You guys are bothering me a lot. My name is Jorge Moreno and I work for Berkeley Florist Supply and the owner is not looking for loans from you or anyone else. Stop calling 305-638-4141.

Reply from SmartBiz Bank, N.A.2024-11-15

Thank you for bringing this to our attention. We have no record of your business or any outreach to your business in our systems. To assist you further, we encourage you to reach out to our support team at [email protected] so we can investigate this matter and ensure your concerns are addressed.

The lender online helped my business…

The lender online helped my business over come financial difficulties

Reply from SmartBiz Bank, N.A.2024-11-19

We appreciate your kind words and are glad to hear that we were able to assist your business during a challenging time.

Smartbizloans.com was extremely…

Smartbizloans.com was extremely helpful! Great communication and they helped streamline my SBA 7a financing. I will recommend to all fellow small business owners.

Reply from SmartBiz Bank, N.A.2024-11-19

We appreciate your feedback and are thrilled to hear about your positive experience with SmartBiz.

Fast easy and smooth process

From day one to the final day of loan funding Christina Lahi and David Lin were very helpful both of them guiding me thru the whole process of the loan. I have concerns because i know that it's real hard for a business to meet the criteria for an SBA loan but they meet my expectations going beyond to qualify my business i definitely recommend smartbiz. Thanks Christina and David

Reply from SmartBiz Bank, N.A.2024-11-19

Thank you for choosing SmartBiz and for sharing your positive feedback.

I was thoroughly impressed and highly…

I was thoroughly impressed and highly satisfied with the expedited processing of my SBA Express Loan through SmartBiz, coordinated by my contact person, Alisha. On May 21st, Alisha requested the necessary documents, which I promptly submitted the following day. By May 24th, I had provided all additional requested documentation. Despite the Memorial Day holiday on May 27th, the underwriting review was completed by May 28th. On May 31st, the documents were forwarded to South State Bank. After the weekend, on Monday, June 3rd, we awaited SBA approval. Impressively, the very next day, I signed the closing documents, South State Bank disbursed the funds same day. The entire processing period took only two weeks, demonstrating SmartBiz's remarkable efficiency and speed. I definitely recommend it !

Reply from SmartBiz Bank, N.A.2024-11-19

We appreciate your kind words, and we're delighted that you found our team to be responsive and helpful!

They put your goal in the loop

They are very profesional, helpful, provide guidance, service is most.

Reply from SmartBiz Bank, N.A.2024-11-19

Thank you for your feedback, and we are so glad you had a wonderful experience.

From day one

From day one, Zachary was transparent, knowledgeable, assessed my company quickly regarding being qualified for SBA loan, and provide clear and consistent communication regarding the process. I've already referred him to multiple business partners and I'll be a repeat customer as well.

Reply from SmartBiz Bank, N.A.2024-11-19

Thank you for your kind words. We appreciate your business and look forward to continuing to work with you in the future.

Got funndingfor a line of credit in a…

Got funndingfor a line of credit in a week or two time for 116k the interest rate was pretty bad but I had a felony so that accounts for that. The personI worked with was really nice and helpful