SmartBiz Bank, N.A. (smartbizbank.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 37% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
Wanted to thankyou for the help that was much needed. I'm thankful for the fast response and the fast response in funding me the loan money thanks again! Rated at 5 stars !! Sincerely Owner: Travis combs Shoreline and shine.
Very accurate and professional just need to know when to apply for the forgiveness
Horrible service I was approved and also told funds were on the way only to be told later I won’t receive funds with little to no explanation at all
Im trying to figure out why as soon as I sent my ID to the lender she cancelled my deposited returned loan that's after they got paid. The problem I have is the final loan contract
Thank you.. as a farmer it is not easy to pay bills with all that is going on. This money has really helped when we needed it.
My broker was always helping me throughout all the stages of my application and keeping me up to date
Easy and great experience. On the road to success !
I had mistaken in the application process where I put a description of my business instead of my business name. The Smartbiz team corrected my mistake. Then they made it convenient and easy for me to resign my documents They also kept me informed of the reasons of the time it was taking to process the loan. Also I'm not sure how or why but I was sure I wasnt going to get approved until one day I checked my account and the money was there. I think the Smartbiz team worked some magic on my behalf. Thanks team Smartbiz
SmartBiz, has been a peace of mind for my company by making applying for loans a piece of cake, the correspondence and turnaround time is what customer service is about. Attempting to handle the PPP Loan process myself was not so easy going through our financial institution, there was always something more expected when the process should have been straight forward. Thanks, SmartBiz! My company will continue to use SmartBiz for its financial requests and assistance.
Horrible & misleading company. Dragged out the process while assuring me along the way it was proceeding only for me to have to continually contact them for a final update to learn that the loan was denied. Highly recommend avoiding!
SmartBiz was able to secure an SBA loan for me in a matter of weeks. They were very responsive and easy to work with.
Everything was simple and easy! The website was ver helpful!
Well my experience was very shaky. I was told I was approved for a loan then it said I wasn’t then all of a sudden I got funded. Very confusing and no one to get answers from so thank you but customer service needs improvement
Hello, thank you very much for everything you have done for me and my family, I thank you very much and God bless you always 🙏
the way the handled my PPP loan was unacceptable. They don't listen, contact or explain anything to you. They are robots not human being. Disgrace company.They don't deserve any star but was no option for zero.I can't not believe our government has anything to do with them.
It was easy and secure. Now I can stay afloat until this pandemic calms down. Thank you
I was very please with our "Account Mgr" Travis Kozlovsky. He was knowledgeable and helpful and responsive and did a great job.
service was the lousiest I have ever seen. I spent 4 months trying to reach you. When I call your number, your voice mail says to contact you Via email. I wrote you several emails and never received a single reply. You are the worst of the worst. You should not be in business. Look are your ratings in the internet. I will not recommend you to my worst enemy.
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