SmartBiz Bank, N.A. (smartbizbank.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 37% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
I'm very happy with the professional, smooth and fast process for applying for and getting my SBA loan. They have a very good application menu for collecting my paperwork with a lot of help along the way. Their loan manager Teddy was very helpful and treated me in a very professional manner. SmartBiz is a top of the mark company, Thank you very much.
The experience and process could not have been more smooth and easy. Their communication and follow up has been perfect.
So far, very good! Very easy and straightforward process in getting help and applying for forgiveness. Thank you!
Very unprofessional, no attention to detail. Took their sweet time to deal with my PPP-2 application, then after the deadline of the program emailed me that paperwork wasn't in order. Which is incorrect. It was all perfectly organized, filed and submitted to them.. So basically they "cost" me 20K of a loan that I did not get. Because of their unprofessionalism.. Gregory
This process was quick and easy with no red tape.
The whole process was very difficult. Very bad to no customer service mixed messages. Took me the whole day to upload documents because smartbiz website would not upload. Couldn't verify my identity until I made a complaint with Burea of Finance. recieved a call a few days later. First time I ever spoke with anyone. I am trying to apply for loan forgiveness but once again no customer service from smartbiz or Lendistry. Cant get loan number.
SmartBiz was very prompt and efficient with getting my PPP approved I was very happy with their professionalism
I am very grateful for all the help I received from SmartBiz, they were helpful with my loan, and responding all my emails
Please assist me in finding out how to get my loans forgiven. I need explanation and direction on who and where do I send my docs and information to. Please call on send me instructions Alfredo 909-721-8315
Smartbiz caused me to not get a second PPP I was entitled to because of inaccurate questions about the first draw needing to be completely used. I had only received my first draw mid April.
After my experience with my first PPP loan, I decided to not depend on just one application for my second PPP loan. I used three different sources for my 2nd loan and SmartBiz came through the quickest. The funds were running out and I am glad I used SmartBiz! I would not hesitate to use them again. Thanks!
Extremely helpful and professional from day 1. Very pleased!
Great process / needs a little heads-up time. Overall, I cannot complain about the process, in detail. It's one of the better loan companies I've dealt with, across the board. The only thing that surprised me was the short turnaround that I needed with signing documents. Fortunately, I was able to fill out the majority of what I needed on my phone, but I almost missed the deadline! Thankfully, everything went through without a hitch, but I'd like a little more heads up when it comes to when documents might be coming my way (i.e. expect some document-signing in a week or two). That way, when I'm planning to be out of town, I can anticipate if I'd need my laptop. Overall, love the system and grateful for the service!
My SmartBiz experience was great! It was simple and easy to navigate through their site and the one time I had to call in, the representative was attentive and knowledgeable.
Great ... Awesome Service
SmartBiz made the process of getting our SBA loan a breeze! Jimmy was so helpful, knowledgeable, and easy to work with. The turnaround time he provided was excellent! Thank you SmartBiz for all your hard work. I will definitely be using you again in the future.
Applied in mid June, two months later I have yet to hear anything. Avoid
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