SmileSet (smileset.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you so much for your kind words! 😊 We’re so glad to hear you had a great experience and that our team member was able to help. We’ll be sure to pass along your feedback—it truly means a lot! If you ever need anything, we’re always here for you. -The SmileSet Team
JL was wonderful. She listens, and then gave me options. She instantly worked my problems away. Valerie Freberg
Thank you so much for your kind words! We're thrilled to hear that JL was able to listen, provide helpful options, and quickly resolve your concerns. We'll be sure to share your feedback with him — it means so much to our team! -The SmileSet Team
You guys are really frustrating. I ordered retainers and you said you didnt have my file so you were sending me an impression kit through email. I IMMEDIATELY emailed you back and said no thank you. Please cancel my order. To make sure you didn't send it, I called and emailed your support team requesting that my order just be canceled and to please, PLEASE not send an impression kit, I will just send it back. All my responses said that my concerns will be escalated to someone that will contact me shortly. No one contacted me. 3 days later I get a notification that the impression kit is on it's way. I don't want it! Now I have to wait for it just to send it back to finally get my money back. So ridiculous. This totally ruins any chance using this service in the future for future retainers. Thanks for the unnecessary hassle. Update- my money has been refunded before the impression kit got to me so I am satisfied. I will send the kit back. Thank you.
Thank you for your feedback, and we’re sorry for the frustration this caused. We understand how important it is to have requests handled quickly, especially when you asked to cancel your order. We’re glad to hear that your refund was processed before the kit arrived and that everything has now been resolved. We’ll be sure to share your feedback with our team as we continue working to improve communication and timing. Thank you again for your patience, and we hope to have the opportunity to provide a smoother experience in the future. -The SmileSet Team
Betty was amazingly helpful answering all my questions to get me started on the process!
Thank you so much for the kind words! We're so glad to hear that Betty was able to help answer all your questions and get you started with confidence. We'll be sure to share your feedback with her — it means a lot to our team! -The SmileSet Team
Betty was courteous, patient, professional, and very informative. Thanks, Betty! We need more customer service reps like you. 😊
Thank you so much for the kind words! We're thrilled to hear that Betty provided such courteous, patient, and informative support. We'll be sure to share your feedback with her — recognition like this means a lot to our team. We truly appreciate you taking the time to share your experience! -The SmileSet Team
Betty made my experience a-mazing!! She was so wonderful!!! This uber positive woman has the patience of a Goddess, sounded incredibly tremendously encouraging and deftly "held my hand" thru the entire process especially with me barely managing to stutter extensive questions and multiple concerns! Her voice actually sounds like her teeth are straight! No lie! If i could tip her to show my immense gratitude? I wouldve in a heartbeat!! SmileSet, please reward her for all the reasons i stated, plus extending our call so all my repeated questions and fears where answered and relieved!! She deserves SERIOUS accolades!! Lastly I now understand all processes and am really excited to begin my journey to straighter, whiter teeth and a beautiful smile (thank you again BETTY)!! I think its amazing the way SmileSet uses current technology advancements to turn straightening and whitening teeth for a lifetime into the easiest, most affordable option in the universe.
Thank you so much for this incredible feedback! We’re absolutely thrilled to hear how positive your experience was, and we couldn’t agree more — Betty truly is amazing. Her patience, encouragement, and dedication to making sure every question is answered are exactly what we strive for when supporting our customers. We’ll be sure to share your kind words with her and the rest of our team. Recognition like this means so much, and we appreciate you taking the time to highlight the impact she had on your experience. We’re so excited for you as you begin your smile journey with SmileSet, and we’re here to support you every step of the way! -The SmileSet Team
Betty was very patient with making sure that my account got figured out.
Thank you so much for sharing your experience! We're glad Betty was able to help get everything sorted out for you. Her patience and dedication to making sure our customers are taken care of truly mean a lot to our team. We appreciate you taking the time to leave this feedback! -The SmileSet Team
The retainers fit perfect, like a glove. I am so happy not only with the retainers, but the customer service was excellent. I am a very satisfied customer, and I am glad they are back and better.
Thank you so much for the wonderful feedback! We're thrilled to hear that your retainers fit perfectly and that you had such a great experience with our customer service team. It means a lot to us to know you're a satisfied customer, and we're so glad to be here to support your smile! -The SmileSet Team
Rhio is extremely patient and knowledgeable. He takes the time to really look into my questions and even if he doesn't fully understand at first, he asks additional questions to make sure he gets right. He actually helped me back in September 2025, and now again after i was passed between two other virtual assistants who couldn't understand what i was trying to explain. Thank you, Rhio! I truly appreciate your help and hope to chat with you again in 6 months.
Thank you so much for sharing this thoughtful feedback! We're so glad to hear that Rhio was able to help and took the time to fully understand your questions. Her patience and dedication to getting things right are exactly what we strive for with every customer interaction. We truly appreciate you recognizing her efforts, and we’ll be sure to share your kind words with her. We look forward to helping you again in the future! -The SmileSet Team
She was amazing! She adjusted to me not being 100% ready at the start of my appointment and even called me back afterwards! She kept me calm and empowered an I’m very grateful it was her that assisted me. I truly appreciate all of her help and how repents the Smile Set team! Will most definitely recommend to friends and family!
Thank you so much for sharing this wonderful feedback! We're so glad to hear that your experience was such a positive one. It means a lot to know our team member took the time to meet you where you were, follow up, and help make the process feel comfortable and supportive. We truly appreciate your kind words and your recommendation to friends and family — that means the world to us. Thank you for choosing SmileSet! -The SmileSet Team
I was skeptical because I know how online reviews can be fake but this thing really works. The first time I used it I noticed my retainers were shiny and just felt nice and clean in my mouth. I used to use retainer tablets but this device just by itself only using water works way better than the tablets I used to buy.
Thank you so much for sharing your experience! We completely understand the skepticism that can come with online reviews, so it means a lot to hear that the cleaner exceeded your expectations. We're glad to hear your retainers are feeling fresh, clean, and comfortable after using it. We truly appreciate you taking the time to share your feedback and are so happy the device is working well for you! -The SmileSet Team
Super effective listening skills and demonstration of understanding. Answered my questions to the best of this knowledge
Thank you so much for your kind words! We're glad to hear that your questions were answered and that you felt heard and supported throughout the conversation. Providing clear, helpful guidance is always our goal, and we truly appreciate you taking the time to share your experience. -The SmileSet Team
So far the consult was nice and informative. The lady was friendly . Hopefully the process works
Thank you so much for the kind feedback! We're glad to hear that your consultation was helpful and that our team was able to provide a friendly and informative experience. We're excited for you as you move forward in the process and look forward to supporting you every step of the way. Please don’t hesitate to reach out if you have any questions along the journey! -The SmileSet Team
I was a patient of smile direct club and was in need of replacement retainers. I was pricing them out locally and was quoted $650 for clear retainers. I was beyond excited to get these for $89. And they are even better quality than smile direct club. I’m so happy with them!
Thank you so much for the wonderful feedback! We're thrilled to hear that you're happy with your new retainers and that they exceeded your expectations. It means a lot to us that we could provide a high-quality option at a more accessible price, especially for former SmileDirectClub patients looking to maintain their results. We truly appreciate you choosing SmileSet and are so glad you're enjoying your new retainers! -The SmileSet Team
I had a consultation with Betty and she was very polite and knowledgeable. She made me feel as if I was making the right decision. I have been wanting to straighten my teeth for a while now and Smile Set seems like a great option. The process was very easy to begin.
Thank you so much for the wonderful feedback! We're so glad to hear that Betty was able to provide a helpful and supportive consultation. She truly cares about making sure our customers feel confident and informed every step of the way. It’s exciting to hear that you’re ready to start your smile journey, and we’re thrilled that SmileSet felt like the right fit for you. We look forward to supporting you throughout the process! -The SmileSet Team
Thank you so much for the kind feedback! We're thrilled to hear that you had an excellent experience with our customer service team. Providing helpful and supportive care is always our top priority. We truly appreciate you choosing SmileSet! -The SmileSet Team
JL was such a great help. She is very easy to talk to and took care of my order for me.
Thank you so much for the kind feedback! We're so glad to hear that JL was able to assist you and make the process smooth and easy. We'll be sure to pass along your kind words to him — he’ll be thrilled to hear them! We truly appreciate you choosing SmileSet. -The SmileSet Team
Betty was awesome and very patient with the whole process.
Thank you so much for the kind words! We're thrilled to hear that Betty was able to make the process a great experience for you. Her patience and dedication to helping our customers every step of the way truly make a difference. We'll be sure to pass along your feedback — she’ll be so happy to hear it! We appreciate you choosing SmileSet! 😊 -The SmileSet Team
Betty was very kind and helped us find the right plan to fit our situation. She communicated very well and went above and beyond to offer support. I recommend working with Betty.
Thank you so much for your kind words! 💙 We’re thrilled to hear that Betty was able to help you find the right plan and provide the support you needed. She truly cares about making sure every customer feels confident and comfortable throughout their smile journey. We’ll be sure to share this with her — it will absolutely make her day! 🙌🏼 Thank you for your recommendation and for choosing SmileSet. We’re excited for you to get started! -The SmileSet Team
I called regarding a confusion on my part about 2 different orders. The customer service agent, Belle, was so helpful and gracious. She instantly fixed the problem and even called me back to make sure I got the confirmation and refund!
Thank you so much for sharing this! We’re so glad Belle was able to step in, clear up the confusion, and make everything right for you. Following up to ensure you received your confirmation and refund is exactly the level of care we strive for. We’ll be sure to pass your kind words along to her — it will absolutely make her day! Thanks again for trusting SmileSet. We’re always here if you need anything! 💙 -The SmileSet Team
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