SmileSet (smileset.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A
Ava Woller · 1 review · Experienced 2026-04-08 ·
★★★★★
Riche was an amazing help!
Riche was an amazing help! The help was so fast, and he explained the solution to my problem for me to understand easily. I appreciate it so much!
Reply from SmileSet2026-04-10
Thank you so much for your kind words! 😊 We’re thrilled to hear that Riche was able to help you so quickly and clearly walk you through everything—that’s exactly the experience we aim to provide.
We’ll be sure to pass along your shoutout to him—it’ll absolutely make his day!
If you ever need anything else, we’re always here to help.
-The SmileSet Team
Perfect retainers thank you very much! Friendly costumer service too :)
Reply from SmileSet2026-04-10
Thank you so much for your wonderful feedback! We’re so happy to hear that you’re loving your retainers and had a positive experience with our customer support team.
We truly appreciate you taking the time to share this, and we’re always here if you need anything in the future 💙
-The SmileSet Team
She was the best. Betty was informative, she went over my options with me, and she was very pleasant as well.
Reply from SmileSet2026-04-14
Thank you so much for your kind review! We’re thrilled to hear that Betty provided such a helpful and pleasant experience while walking you through your options.
We’ll be sure to share your shoutout with her—it’ll absolutely make her day! 😊
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future 💙
-The SmileSet Team
I wanted to get some braces but it seemed like the fees were out of my reach. In addition to that we live in a rural area and trying to drive into an orthodontist to have my teeth checked on a regular basis, with gas prices as high as they are would also create difficulties. So I decided to reach out and try Smileset. I paid for the entire kit, over $1,000. And then I waited for my kit to arrive. When it finally got here I found that the impression trays were far too large for my mouth. I got a hold of someone and waited 45 minutes for them to solve the problem. They said they would send out smaller trays. They arrived after 2 weeks, and I found that they were too big for me also. I didn't want to wait for them to get here so I forced them into my mouth. This caused me to actually pull a muscle in my jaw. It was extremely painful. But I did get the impressions completed and I sent them back in. A week after I had sent them in I hadn't heard anything so I contacted the company. They couldn't find them. I tried to figure out what to do next and nobody responded to me. So I'm sitting here trying to figure out what to do after spending about $1,200 on a kit. No response. Haven't heard anything. No one will tell me anything. So far they suck. I'm going to have to get my money back and I'm not sure quite how to do it because no one will get back to me. Their services terrible and if this is how it's going to be before I even get the braces what's it going to be like once I get them. This company is terrible so far
Update - as you can see the company responded to my review. They said they were sorry but really just dumped it all back on me. My biggest concern is that it's appears the impression trays being too big is a known problem. It is the case why; why not figure a way to measure the customers mouth so the correct size can be sent? This aliminates the need to send them back and force, thus saving time and money. Not mention pain and frustration.
Reply from SmileSet2026-04-09
We’re really sorry to hear about your experience and understand how frustrating this process has felt.
We took a look at your account and can confirm that your impressions have been received, and your treatment plan is currently being created. You should be receiving an update very soon.
We also appreciate you sharing your feedback regarding the impression trays. We’re sorry to hear about the discomfort you experienced—that’s certainly not what we want for our customers. If you ever have concerns during the impression process, we always recommend reaching out so we can guide you through next steps safely.
We understand communication is incredibly important, and we’re here to support you every step of the way. If you need immediate assistance at any time, please don’t hesitate to contact our SmileCare Support team at 855-604-7052 so we can help in real time.
We truly appreciate your patience and the opportunity to continue supporting your smile journey.
-The SmileSet Team
P
Paul Dathe · 1 review · Experienced 2026-04-08 ·
★★★★★
Betty did a great job of explaining…
Betty did a great job of explaining what my teeth are gonna look like so I could make my purchase
Reply from SmileSet2026-04-09
Thank you so much for your kind words—we’re so happy to hear about your experience!
Betty will be thrilled to hear this 😊 She does an amazing job making sure everything is clear and helping our customers feel confident moving forward.
We’re so excited for you to get started on your smile journey—welcome to SmileSet!
-The SmileSet Team
Saw minor improvement. Each check in (I had two) I made my concerns known that I was not seeing the movement I expected. Each time the CSR tried to gaslight me into believing my teeth were correcting.
I finished my plan this week, and I am wholly unsatisfied with the progress.
Before SmileSet I was a guy with crooked teeth. After SmileSet, I am a guy with crooked teeth and less money.
Reply from SmileSet2026-04-09
We’re sorry to hear that you’re not satisfied with your results—we understand how disappointing that can feel after completing treatment.
Throughout the process, your progress is monitored based on how your teeth are tracking against the prescribed treatment plan, but we also understand that results may not always meet expectations.
We’ve made it easy for you to take the next step—your account has been updated to allow you to submit a touch-up request directly through your patient portal. This allows our dental team to review your current results and determine if additional adjustments can help you get closer to your desired outcome.
We’d encourage you to submit that request so we can take a closer look and continue supporting your smile journey.
-The SmileSet Team
J
Jerry -- · 4 reviews · Experienced 2026-01-01 ·
★★★★★
The retainers fit great and shipped in…
The retainers fit great and shipped in a timely fashion.
Reply from SmileSet2026-04-06
Thank you so much for your review! We’re so glad to hear your retainers fit great and arrived right on time—that’s exactly what we love to hear!
We appreciate you choosing SmileSet and are always here if you need anything 💙
-The SmileSet Team
John is very kind and very helpful!! Thank you a lot
Reply from SmileSet2026-04-06
Thank you so much for your kind words! 😊 We’re so happy to hear that John was able to provide such helpful support—he’ll be thrilled to see this!
We truly appreciate you taking the time to share your experience and are always here if you need anything 💙
-The SmileSet Team
M
Melissa · 1 review · Experienced 2026-03-31 ·
★★★★★
Trustworthy
The call was so informational, answering all my questions, and made me feel like my best interests are a priority.
Reply from SmileSet2026-04-02
Thank you so much for sharing this! We’re so glad to hear your call was helpful and that all of your questions were answered. Making sure you feel informed, supported, and truly prioritized is exactly what we strive for. We’re here for you every step of the way! 😊
-The SmileSet Team
M
Marta Pedrero Motis · 1 review · Experienced 2026-04-01 ·
★★★★★
easy effective resolution
easy, solved!
Reply from SmileSet2026-04-02
Thank you for sharing your experience! 💙 We’re so glad we could get everything resolved for you. If you ever need anything else, we’re always here and happy to help!
-The SmileSet Team
E
Ercia Asare · 1 review · Experienced 2026-04-01 ·
★★★★★
John was amazing in helping with the…
John was amazing in helping with the help of the impression kit. Good job John 👍🏼
Reply from SmileSet2026-04-02
Thank you so much for your kind words! 💙 We’re thrilled to hear John was able to support you with your impression kit—he’ll be so happy to see this! We’ll be sure to pass along your shoutout. 😊 We’re here for you every step of the way!
-The SmileSet Team
I corrected my teeth with Smile Set retainers 4 years ago. They had good quality retainers and it worked. The last set of retainers I ordered are not even close to the quality they were. They are very thin and will NOT stay in place. Also the delivery takes weeks. I will switch to Invisalign.
Reply from SmileSet2026-03-31
Thank you for your feedback—we really appreciate you sharing your experience.
I’m sorry to hear that your most recent set didn’t meet expectations. I wasn’t able to locate your order just yet, but I’ve reached out to you directly to gather a few additional details so I can take a closer look into this for you.
Regarding the retainers themselves, our material is designed to be thin for comfort while still maintaining effectiveness. That said, if they’re not staying in place properly, that could point to a fit issue—and we’d definitely want to review that with you.
In the meantime, you can go ahead and complete our Retainer Fit Survey here: https://smileset.com/pages/retainer-fit-questionnaire. Once submitted, our dental team can assess what’s going on and help determine next steps.
We truly appreciate you bringing this to our attention and look forward to getting this resolved for you.
-The SmileSet Team
L
LHH · 4 reviews · Experienced 2026-03-31 ·
★★★★★
3 different settings!
My mint green ultrasonic cleaner and sanitizer brightens up my sink counter. It has 3 different settings, allowing me to clean my retainers by UV light or ultrasonic or both at the same time!
Reply from SmileSet2026-04-01
Thank you so much for your review—we love hearing this!
We’re so glad you’re enjoying your mint green ultrasonic cleaner and sanitizer (and that it’s adding a little extra brightness to your counter). Having multiple settings makes it easy to keep your retainers clean and your routine simple, so it’s great to hear that’s been your experience!
We truly appreciate you taking the time to share and are always here if you need anything!
-The SmileSet Team
D
Dee · 2 reviews · Experienced 2026-03-28 ·
★★★★★
Denesha was very personable and…
Denesha was very personable and customer service oriented. She made the process very easy and made us feel extremely welcomed. She was absolutely great.
Reply from SmileSet2026-03-31
Thank you so much for your kind words—we’re so happy to hear about your experience!
Denesha will be absolutely thrilled to see this. We’re lucky to have her on our team, and it means a lot to know she made the process feel easy, welcoming, and supportive for you.
We truly appreciate you taking the time to share this and are always here if you need anything along the way!
-The SmileSet Team
Denesha was so kind and informative. We are so happy we gave smile set a go. Hubby and I needed accessible aligners and these were it
Reply from SmileSet2026-03-30
Thank you for your wonderful review! We’re so glad you and your husband chose SmileSet and found our aligners to be an accessible solution for your needs.
Daneesha will be thrilled to hear your kind words—we’re lucky to have her on our team!
-The SmileSet Team
c
customer · 2 reviews · Experienced 2026-03-27 ·
★★★★★
I had a great experience with SmileSet
I had a great experience with SmileSet, especially working with Riche. She was very helpful, professional, and made everything easy to understand. She took the time to answer all my questions and made sure I got the help I was looking for. Overall, it was a smooth and positive experience, and I’d definitely recommend them to others.
Reply from SmileSet2026-03-30
Thank you so much for the amazing review! 😊 We’re so happy to hear everything felt easy and seamless—that’s exactly what we aim for. Rich will definitely appreciate the shoutout, we’ll be sure to pass this along!
Thanks again for trusting SmileSet and for the recommendation—it means the world to us!
-The SmileSet Team
C
Caleb Krogh · 1 review · Experienced 2026-03-27 ·
★★★★★
The representatives were very helpful…
The representatives were very helpful and patient while figuring out my issue and helped me get the best price possible.
Reply from SmileSet2026-03-30
Thank you for your thoughtful review! We’re so happy to hear our team was able to assist you and find the best option for your needs. Providing helpful, patient support is what we strive for, and your feedback means so much to us.
-The SmileSet Team
Q
Quddus Khan · 1 review · Experienced 2026-03-26 ·
★★★★★
Amazing Service By Rich
Thank you so much Rich for your amazing service , very helpful and very kind I am so glad I got the service that I needed. Rich really helped throughout the whole call. Thank you once again!
Reply from SmileSet2026-03-27
Thank you so much for your kind words! 😊 We’re thrilled to hear that Rich provided such helpful and compassionate support throughout your call. We’ll be sure to share this with him—he’ll truly appreciate it!
We’re so glad you had a great experience and that we could get you the service you needed. If there’s ever anything else we can help with, we’re always here for you 💙
-The SmileSet Team
I am just so happy! I did have braces in my earlier years-and lost my prior aligners. However no one told me that you have to keep the retainers in forever because shifting teeth are a normal thing. I thought it was stress related, or something wild. BUT TO SEE MY TOP TEETH SHIFTING BACK MAKES ME SO HAPPY. NO MORE GAP♡♡♡! IT IS ALMOST CLOSED AND I CAN'T BUT TO NOT SMILE EVERY 2 SECONDS. SMILE CONFIDENCE HERE I COME💕💕! NEXT IS TEETH WHITENING
P.S. Guys it get better. I got a complimemtary whitnening kit on the way! Yall just might see me on IG with a comercial for smile set 😁 flashing my confident smile with my testimony. Because now I smile in every photo!!!
Reply from SmileSet2026-03-23
This absolutely made our day—thank you so much for sharing your experience! 😍✨
We’re so happy to hear you’re loving your progress and already seeing your smile come together—that confidence is everything! And we love that you’re thinking ahead too—retainers will be key to keeping those results locked in once you complete treatment 🙌
We’re also so glad you’re excited about the whitening kit—consider it a little extra boost for that already amazing smile 😊
Keep smiling, keep shining, and we’ll be ready when you make your IG debut—we’ll be cheering you on! 💙
-The SmileSet Team
DO NOT use this company or any on-line company for that matter when it comes to your teeth. After using their system for 6 months I went to my dentist for a teeth cleaning. My dentist said my teeth had shifted too fast and that my bite was now off and there are gaps between my back teeth, which can eventually cause my teeth to fall out if nothing is done to correct it. And since it shifted my bottom teeth too fast it caused my gums on my lower teeth to recede and I also have bone exposed. Now I have to spend $16k for gum surgery plus another $6k for the real Invisalign to correct my teeth. What a freakin’ nightmare! There’s just no way an orthodontist can see your teeth on-line. I wish I had known better. And I requested Smileset to at least refund me partially for what has happened and they refused.
Reply from SmileSet2026-03-23
Hi Robyn,
Thank you for taking the time to share your experience—we’re very sorry to hear about your concerns and understand how stressful this situation must feel.
At SmileSet, all treatment plans are created and overseen by licensed dental professionals, and tooth movement is designed to occur gradually over time when aligners are worn as prescribed. The expected outcomes of treatment, including any limitations, are also outlined in each customer’s treatment plan prior to starting.
That said, we take concerns like this very seriously and would appreciate the opportunity to take a closer look at your case. I’ll be following up with you directly via email so we can review everything in detail and see how we can best support you.
We’re here to help and want to make sure your concerns are fully addressed.
Warm regards,
Tayler
Sr. Manager, SmileCare Support
SmileSet
