I ordered a pack of coils… never…
I ordered a pack of coils… never received them…. Smok store stopped communicating…. Terrible company…. I’m glad that’s all I ordered…..
About Smokstore
Data updated- Website
- smokstore.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 18% (19/103)
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About this business
Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Is Smokstore legit?
Smokstore (smokstore.com) has a 2.6 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about severely delayed shipments, prolonged waiting times, and a complete lack of order confirmation or tracking updates. Many people also experienced completely unresponsive customer support when trying to resolve urgent issues or cancel pending orders. Some reviewers were happy with the fast delivery times and high quality of the items they received. Consumers appreciated the polite communication and helpful assistance provided by representatives when tracking their packages successfully. A few individuals mentioned that their simple purchases arrived safely and exactly as described on their official website.
Auto-generated from all reviews of this business. For reference only.What people say
Can’t rate customer service cause it…
Can’t rate customer service cause it didn’t exist! Ordered cigarette rollers, sent wrong size and no way to exchange, no refund, no phone or email to contact. Skip this company.
Diverse inventory
I couldn't find all the hardware I needed in one place so I gave Smokstore.com a shot. I just needed glass and a drip tip for the tfv12 prince tank. Those items look like they came from NJ to PA so it came in 8 days from the order shipping update and I am satisfied with my experience. Would recommend and will use them again in the future. Thanks
Ive ordered with this company many…
Ive ordered with this company many times over the past 2 years and every time they have used an American shipping company so I really believed that they were from the usa but this last time they shipped it threw a Chinese shipping company and it's already been 9 days and it's still in China, and will take another 2-3 weeks before it will enter the USA. So please don't use this company!!! Order American OR IT WILL BE YOU WAITING A MONTH FOR A PRODUCT YOU NEED TODAY AND ALREADY PAID FOR.
Horrible products
Horrible products. Even worse customer service. The item I got was not what was described. Have been trying to return and getting nowhere. So now I'm stuck with a crap product and out of the money for a better one. Dont buy from here unless you want to be disappointed.
Read Reviews Here and Thought I Got Scammed
I ordered from them and then I got the confirmation email and decided to check here to see what people said. I didn't think it was a legitimate website after reading their reviews. I got my order within 2 weeks of ordering. Everything I ordered too. Not sure if the only people who post reviews are the ones who get f-ed over. I thought I was gonna get scammed, but I didn't. To be honest I am amazed that this happened. I will order again just to post an update.
Order has not arrived
Placed an order in February. It still has not arrived!!!! Everytime I email they give me tracking numbers that Do not work. Requested a refund and my email was returned and not able to go through.
Finally received my order!
Finally received my order!! I ordered February 15, 2023, received my order March 10, 2023!! I didn't read reviews before I ordered then when I did read them people were not receiving their order I got scared, tracking was not working, I emailed them several times, I always received a response, everything in my order was correct and no damage! What is not disclosed is an international fee, mine was only $1.94 but should have been on the order confirmation, so my experience with them was not a bad one, just took about a month to get my order!!!
never shipped my order
never shipped my order, i have made several attempts at contacting them and have not gotten any type of response, there is nowhere within the site to view recent orders either, therefore you cannot cancel unless they contact you, which they have not
They get your money and don't deliver…
They get your money and don't deliver the product you ordered Always excuses. Don't order from them. I only ordered because they were the only company that had the product that I wanted. Undoubtedly they still have it because I don't.
Bad Customer Service
I made a order and never received it. I reached out to Smoke store and their excuse was it wasn't in stock and offered another product. I accepted. I never received a email my product was shipped so again I reached out and their excuse was they were out for 2 weeks for Chinese New Year and my product will ship afterwards. I should have done my due diligence and see that this was a Chinese company that with all orders from China take forever to get. Never again
Lied to, blown off, gaslit by customer service
Ordered a pack of replacement pods for my vape. Website pictured them with coils included, description indicated coils included, when the pods came I filled with juice and they leaked everywhere because no coils were included. Contacted customer service and got a dismissive reply saying they're always like that. What a lie. When I went to check the website, the description was updated to indicate coils were not included. Checked the google cached page from yesterday, and sure enough they were gaslighting me! The description was exactly as I had thought. Going to attempt a chargeback, wish me luck!
Don't order here!
Don't order here. I placed an order on the 5th of November 22 and still haven't received it. Now it is held by customs for about 3 weeks, so I guess there is something wrong with the package. I send a couple of mails, but in the last mail they told me to arrange it myself..
I can't believe how much I was charged…
I can't believe how much I was charged for shipping only to find out its drop shipped and I won't get it for 2 months....whatever you want from here buy it on wish for 10% of the price they charge you'll probably get it faster
6-8 day delivery lies.
On their website it states 6-8 days if ordering from the US. So, i placed an order for an rpm80. 3 days later i receive an email saying that it has been shipped. The problem with this is that it is shipping from CHINA. There is no where on their website that states they would be shipping from CHINA. The only reason i decided to order from them is the 6-8 day delivery. But anyone who has had anything shipped from china, they know that all of their shipments get held in customs for a while. Which means that it is IMPOSSIBLE for my order to come within 6-8 days as their website states. I just don't understand companies like this. What do you get out of lying to your customers? Now that they lied about their delivery i will NEVER order from these people again and i will tell everyone i can not to order from them as well. On top of that, i am writing this negative review. All they had to do was TELL THE TRUTH about their shipping and everything would be fine. Yes, your shipping would be a little longer than normal due to the company being in china, but disclosing that information is all people need. When you lie, and you screw around with shipping orders out your get ALOT of people writing scathing negative reviews about your company whereas all you had to do is tell the truth and you would have none of the negative reviews. makes me think that people who run these companies aren't very smart.
Ordered nearly three weeks ago and…
Ordered nearly three weeks ago and still waiting for my order, emailed them twice and still no response.. absolute joke of a company and will never use again.. save your money folks and go elsewhere as you won’t get your liquids or a refund.. avoid at all costs.
I got my refund from them
I thought I would write a review to share my experience. I ordered a new mod from them. I didn't check them out properly as I was in a huge rush and my usual sites were all out of stock. 48 hours later I still didn't have a confirmation. Read some bad reviews and started freaking out. Asked them to cancel the order and give me a refund. It took them a while to do the refund but it eventually came through. I received emails from 'Coco' which were always within an acceptable time frame. Based on my experience, I don't think they are scammers.
I ordered a vape and tank and drip tip
I ordered a vape and tank and drip tip. They didn't have my vape in the color i wanted but had the tank so I just ordered the tank. It never made it to me. Then they emailed and told me they only got one order. But the string of emails have them offer me a different color vaped and they were sending my tank. smh. Its a scam. I went to their website I ordered at and its gone and links me to a Target store.
Stole my money
Stole my money, never got product. Claimed items shipped, but they never provided tracking. Always gave me the runaround. Then they claimed they refunded me but they didn't. Fraudulent activity on my card since then. So they will steal your info
I wish I would have read the reviews before…
I wish I would have read the reviews before I ordered. Site looks and act legit, confirmation email is the only response you’ll receive. Placed an order almost 2 weeks ago, several emails with no response. Had I known they were a China based company, definitely wouldn’t have ordered without doing more research. My next stop is filling a dispute with my credit card company. Hopefully I’ll get my money back. STAY AWAY!!!
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