Welcome to Smonet, where innovation meets security! Explore our range of Smart Door Locks and Smart Cameras designed to elevate your home's intelligence. At Smonet, we believe in making your life smarter and easier – "Start Your Smart Life Easily." Our products blend advanced security features with user-friendly designs, ensuring a seamless transition into the world of smart living. Choose Smonet for a secure, convenient, and intelligent lifestyle.
Written by the business, not verified by us.Smonet (smonet.com) has a 1.0 out of 5 rating on OK.one, based on 9 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
They continue selling their reverse osmosis filtration system, but have stopped producing replacement filters. There are no after market filters that work, so you are wasting your money if you buy their system. Their customer support is no help, they will direct you to purchase replacement filters that do not fit, causing more financial loss and frustration. Terrible company, should be shut down.
After purchasing a smonet security camera system i found out it was the biggest mistake I made. While viewing the cameras seem to stop briefly making the viewing Jerky, if someone walks by they appear on one side of screen then they are at the far side of screen totally irradic tried customer service with no help this was the second purchase of a smonet system(MY MISTAKE) please don't waste your money go a different brand date of experience has been ongoing since the purchase of the first system which a replacement NVR BOX REPLACEMENT
They worked good until I needed to add a camera to my system. It can hold 8. I had 4 and wanted to add 1. I tried to add wireless and it didnt work. I plugged it in and installed. Seemed like it worked but then I looked at the system and only my alley cam was working. 3 cameras gone and the new one is not on the list. Contacted customer service and they are not available. 30 min so far and no response. Gona rip them out and buy a system from a good company. It says that it is 2.4 internet good and 5g bad but I have 5g and they were working good. Was pretty cheap. Wasted money on new cam. Avoid this one.
Support is lackluster. They will not honor gift replacements and they're products just generally are not made to last. Stay away from Smonet.
Two (2) SMONET locks developed the same problem w/ striker position sensor, causing striker to not retract or extend properly. Customer service is very difficult to reach and when you do, the manufacturer will not honor written warranty terms. STAY AWAY FROM FAULTY SMONET PRODUCTS!!
I had purchased a Bluetooth/wireless keypad lock from them via Amazon. It worked for a few months before I had issues. It completely died less than a year from purchase. I’ve contacted customer support and they responded about send the order number and a video. I replied for an answer on 3 occasions over a 2 month period and never heard a response from them. This is not a way to run a company. I would avoid them and their company. Use a brand name and not Amazon because it’s quick.
We just purchased a Smonet camera system. If I can give you one piece of advice it would be AVOID anything to do with Smonet. Their customer service phone number DOESN'T work and getting a hold of ANYONE is non-existent. AVOID this company at ALL cost. If we could give them a ZERO star we would. We are sending this garbage back to Amazon and will purchase a system from a reputable company.
Horrible customer service. Got a deadbolt that was missing screws and have been trying to work with customer service (if you can call it that) for 2 months to send the screws, a new lock or issue a refund. I swear they are intentionally incompetent because I’ve never worked with people that can’t answer simple questions.
Smonet NVR buy anything else!! I have a smonet NVR system installed several years ago. Shut it down to move it. Tried password that was set up when I installed it. Password now does not work, locked out of system. No response from Smonet in obtaining factory reset password per instructions in manual and on website. Another company fleecing their customers.
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