Songmont began with a simple act of creation — when founder Song, between motherhood and work, made a bag that could hold both her laptop and her changing life. What started as a small project with her mother grew into a passion of thoughtful design. Rooted in her family’s craft heritage and shaped by her background in technology, Song built Songmont around the belief that good design lives in the everyday — where function meets aesthetics, and tradition finds new form in modern life.
Written by the business, not verified by us.Songmontofficial (songmontofficial.com) has a 4.4 out of 5 rating on OK.one, based on 245 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, durable hardware, and premium materials, noting that the bags look stunning, feel luxurious, and arrive in careful packaging. Consumers consistently highlight the remarkably swift shipping process and the extremely polite customer service team that efficiently answers questions and resolves inquiries. Some reviewers were not happy with unexpected delivery delays, extended waiting times, and frustrating customs complications for international shipments. A few other people also felt that handling return requests or resolving lost packages required considerably more communication and effort than anticipated.
Auto-generated from all reviews of this business. For reference only.If I could give 0 stars 🌟 I would. The songmont website is a scam I tried to purchase but my bank stopped my card. Stated this is a fraudulent website. Why are they allowed to trade?? Made me feel sick knowing this... please be AWARE before purchasing
I ordered the Songmont Luna bag from Germany, order took few days to arrive. The bag looked more yellow-ish than the pictures so I decided to return it. I sent them and they the stated I'm eligible for return, but I have to cover the return fees. Since I was ordering from Europe and they ship from USA return fees where around 50€ which is a joke - around 15% of the total bag price!! Why don't they send a return label with a relatively overpriced bag! Btw I tried Polène/Demellier before and the experience Is much better - although around the same price range/better quality.
The cute little chocolate bag arrived super quickly after I ordered it. It's definitely on the small side, which is what I expected, but it would be awesome if it could hold a bit more. My phone is the only thing that fits in there!
So far I am not impressed with the Songmont's handling of my order. I placed an order on the 7th of April. Then it was radio silence with no updates. I decided to email them to ask about my order on the 17th of April (that's 10 days later). No reply, just an automated message saying my order has dispatched. Today is 22 of April and no update as to when I can expect to receive my order. As a customer I didn't receive a Wow service.
Byer beware if you decide to return your bag! I have made a purchase of a 300 dollar bag and decided to return as the smell of it was very weirdly toxic.Their website claims its leather, i have my doubts. Immediately after receiving it and withing the policy guidelines of 7 days i emailed them asking for return lable. They send me some fedex lable with not my name , nor my address on it and asked me to ship it via ups. I asked them to check the lable cause its not for me. They emailed back, insisting its all correct (!) Its clearly another persons ame and address. And after 5 days of useless back and forth emailing they stopped replying at all. I tried reaching out via instagram as there is no phone number or any other point of contact. Still no reply and i wasn't able to return the bag. Horrible experience.
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