Songtrust (songtrust.com) has a 4.1 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 8% of negative reviews. Last updated 2026-08-10.
Hi Slade! We're so glad to hear you've been satisfied with our service. Should you run into any account issues in the future, please don't hesitate to contact us here: https://www.songtrust.com/contact-support
Songtrust works good.
Thank you for taking the time to share your feedback, Yevhen! We appreciate you for being a dedicated member of the Songtrust community since 2022. We're so happy to hear that we were able to improve your experience with us. If anything else comes up, please don't hesitate to reach out again at [email protected]. We hope to be your trusted publishing administrator for many more years to come!
Hello Songtrust Team, This is my final attempt to resolve multiple unanswered support requests before taking further action. Over the past several months, I have submitted numerous inquiries regarding account, documentation, and publishing matters for my two SongTrust accounts. Despite receiving automated confirmations (most of the time) and assigned case representatives (Stephanie E. and Laura), I have not received a single substantive response, update, or resolution. This is absolutely and completely unacceptable. Outstanding cases: EFRE.contact at gmail • Jan 6 – Ref #39272902557 → No response • Feb 10 – Follow-up → No response • March 7 – Ref #43143805443 → No response • March 9 – Ref #43157425738 → No response AstronautAgency.label at gmail • Feb 8 & Feb 11 → Time-sensitive inquiries → No confirmation, no case number, no response This is not a minor delay. This is a complete lack of support across multiple requests over an extended period of time. It’s also concerning that I received a response to a public Trustpilot review, while multiple direct support inquiries have been consistently ignored. That contrast does not reflect well on your support process. At this point, I am requesting the following within 48 hours: •Direct responses to all open inquiries •Confirmation that my cases are being actively handled •A clear explanation for the lack of communication If I do not receive a response within that timeframe, I will proceed with: •Terminating both accounts •Transitioning to a different publishing administrator •Sharing my experience publicly within industry circles to reflect the lack of support I’ve encountered I would prefer to resolve this and continue working with Songtrust, but as it stands, that is not possible without immediate action on your end. I expect a prompt response. Hope to hear from you this time, Jeffrey Stephen Barlow
Thank you for taking the time to write this, Jeffrey. Your frustration is completely valid. Time-sensitive needs and questions about how your catalog is being handled should not go unanswered as long as they did. We hear you clearly, and we do not want to lose you as a client. Our team has since reached out, when you have time please let us know how you'd like us to proceed so we can assist you further. Our team appreciates your patience and sincerely hopes to resolve this together.
Hi Joel! We are so happy to hear that you had such a positive experience with our account setup process. Thanks for choosing Songtrust as your trusted publishing administrator!
Hi Victor! We aim to make our platform as easy to use as possible for our clients, so it's wonderful to hear this from you. Should you run into any issues with your Songtrust account in the future, please don't hesitate to reach us here: https://www.songtrust.com/contact-support
I enjoy learning new things that could be beneficial to my bottom line in the future!
Thank you for this 5-star review, Hugh! We can't wait to begin collecting publishing royalties for you. Please don't hesitate to reach out here if you run into any issues with your Songtrust account in the future: https://www.songtrust.com/contact-support
Hi Andre! We're very happy to hear that we made the song registration process easy for you. Our team hopes to be a part of your music career journey for many years to come!
User friendly
Thank you for taking the time to leave this review, Kenton! We strive to make our platform as user friendly as possible, so it's wonderful to hear this from you. We appreciate you being a valued Songtrust client!
Thank you for this positive feedback on our service, Shamel! Our Client Services team is here any time if you have any other questions. Have a wonderful day!
Everything was very clear and simple.
Hi Carlos! Thank you for this 5-star review on our account setup process, we're glad to hear you found it clear and simple. We appreciate you using Songtrust!
I appreciate the platform, but I’m fairly new to it so I’m looking to see what the outcome is
Hi Andre, welcome to Songtrust! We're thrilled to hear you've enjoyed our platform so far. Please feel free to reach out support team here any time you need help with your account: https://www.songtrust.com/contact-support
Hi Janos! So happy to hear you've been satisfied with Songtrust so far. Should you run into any account issues in the future, please don't hesitate to contact us at [email protected]. Thanks for being a valued Songtrust client!
Approximately six weeks ago, I applied for a membership with Songtrust. Although they processed my application fee, they failed to activate my account because their system could not verify my ID. My subsequent emails and support requests have been completely ignored. Consequently, I have referred this matter to my attorney to recover my funds.
Hi Phillip! Thank you for this positive feedback on our onboarding process, we hope you continue to find Songtrust easy to use. Please feel free to reach us here if you need any help with your account moving forward: https://www.songtrust.com/contact-support
Easy to add song feature is awesome. The Tax info was somewhat awkward and I was hesitant about sharing such sensitive information.
Thank you for the positive feedback on our song registration process, Terrence! We completely understand your hesitation around sharing your tax information in your account. To clarify, we only require this information so that we can legally release your royalty payments to you. Please rest assured that we use industry-standard encryption to keep your sensitive details secure. If you have any other concerns, please don't hesitate to contact our Client Services team by emailing [email protected] any time!
Hi Iqbal! Thank you for this 5-star review, we hope to keep satisfying you with our services. Have a great day!
I was attempting to change my primary account email. It took a long time and a number of attempts... I give credit to Songtrust that we did eventually get there, but it really took a long time. Seems like there's a lot of room for improvement here.
Hi Phillip, thank you for this fair assessment. We're glad we got to help you in the end, and we appreciate you acknowledging that even while pointing out where we fell short. Streamlining account updates like email changes is exactly the kind of improvement we're focused on. So happy to see that your account is now secured and set up the way you need it. If there's anything else we can help with, we're here to help at [email protected].
yessssssssssss
Thank you for this positive review, Randolph! We appreciate you being a valued Songtrust client, have a wonderful day!
I love the service I recommend it and it's the best 🥂🎉
Hi Troy! Thank you so much for recommending Songtrust to other songwriters. We're proud to be your trusted music publishing administrator!
The process is very straightforward and I was even sent reminders to finish my profile and submit songs.
Hi Jared! Our team strives to make our account setup process as straightforward as possible, so we're ecstatic to hear this from you. Should you need help with your account in the future, feel free to contact our Client Services team at [email protected] any time!
72 reviews matching