Not arrived after 2 months and no contact with them
Ordered on June 22nd, still haven't received it. Have sent 4 emails and messaged them on Insta but still no response
About Soulmaty
Data updated- Website
- soulmaty.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 0% (0/17)
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Is Soulmaty legit?
Soulmaty (soulmaty.com) has a 2.0 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
don't fall for their trap!
their MICHAEL JACKSON shirt promo looked amazing on insta... so I ordered for over 70EURO and I am still waiting 7 weeks later! and they don't reply to my emails. such a waste!!!
6 weeks and still no sign of my 160e order!!!
6 weeks and still waiting!! Not even a tracking number provided. No response from customer "care". Avoid!!!!!!!!
😡😡😡😡
I did buy from them two things, but I didn't receive nothing.
Terrible quality
For anyone looking to buy from them, or if anyone is wondering what the shirt print quality and customer service is like. I purchased multiple Soulmaty shirts at around $50 each. The fabric itself has held up fine, however the printed designs have nearly completely faded and bleached within three months and fewer than 15 wears. The red and black areas of the print lost colour intensity under normal washing conditions. Given the price point, I contacted Soulmaty customer support expecting a reasonable discussion around print durability. Initially, the tone suggested they were reviewing the issue. However, the final response stated that fading within three months is considered normal wear and not a defect. A $7 compensation was offered instead of a refund. What was disappointing was the shift in position. The conversation began as though the matter would be assessed properly, but ultimately defaulted to a blanket statement that this level of degradation is expected. For $50 graphic shirts, print durability is a core part of the product. If you are searching for Soulmaty reviews or Soulmaty print quality experiences, this was mine. And I strongly suggest you steer clear of these scammers.
PLEASE DONT WASTE YOU MONEY
PLEASE DONT WASTE YOU MONEY, the quality is bad , they send you a size that isn't the one you bought and there are no returns, they don't answer emails either. Just check all bed commens.
Deceptive marketing on their website…
Deceptive marketing on their website for some products, didnt receive all my products due to this. Customer service is appalling and they ignore your emails after requesting to return the item or get sent what I paid for. Quality of clothes is crap as well. AWFUL DO NOT ORDER.
Terrible experience – do not order!
I placed an order for clothes in November, and now it’s February, yet I still haven’t received anything. When I asked why it was taking so long, they told me they still had to make the clothes—four months later! When I requested a refund, they simply offered to send me another hoodie instead. Completely unprofessional and unacceptable. Avoid this company at all costs!
Hit & Miss
Bit of a hit and miss, ordered a couple of shirts and they were taking a while to come. Had an email to say they were dispatched for delivery, but nothing else. Once I’d read some reviews, I thought they’d never come… but a month and a half later they turned up out of the blue without any delivery notice. Sizing & quality are really good though.
Terrible
I purchased at the beginning of December, on the site my shipment is in awaiting to date I have not received anything yet, I also tried to contact the assistance but without any response I strongly advise against it
Good quality and size took forever to…
Good quality and size took forever to ship well over a month from purchase date to arrival
Not wonting to have me return item
Order a t shirt and shirt. T shirt was fine but the shirt was 15cm too small just to do up tight! And they say 1-3cm. And this was there response hello there, Our shirts run small. If you like this pattern, we recommend ordering a T-shirt with the same pattern. hello there, as the items are from China, so the shipping fee back and forth is high if you want to send it back for an exchange so it's better for you to place a new order for the correct size you need and we offer 15% off discount for this new order. hello there, We are sorry to hear the green item you purchased don't fit you but our size parameters are consistent with what is written on the website and according to our return policy,the buyer is responsible for shipping fee back if you want to return it back to us. Would it be fine that we refund you US$3 as compensation and you can also keep the item? And still can’t get them to respond to me to get their address to return the shirt!
Delivery took ages but they let you…
Delivery took ages but they let you know that on the site.
Order delivered as purchase but....
Must be hit and miss as I did get my order, in the time specified and it was as expected. I panicked reading reviews after ordering and ended up doing more digging, they do seem to be dodgy, in that they copy designs from other companies, which is not good. I wouldn't order again for this reason, but I can't fault the actual experience
Hot Pile Of Garbage
Horrible service, didn't receive my package with no updates or reply to what happened to it. - a star if that were possible.
All good
Ordering was easy, also got some discount codes (up to 30%). They also have contacted me due to a missing post code. Very fast and friendly support, delivery came in 3 weeks to Malta. Quality good and prints nice, very lightweight product.
I've never recieved my package after 2+ months
I've never recieved my package after 2+ months. Soulmaty says "the package has been destroyed" by the carrier. While the carrier says it was send back to the company. Now i i have to pay extra to still get the package. Would not recommend to buy your clothes here. Still in discussion how to fix this problem and really want my money back, but they won't help and keep saying that either i pay the fee or just let it slip and take the loss. Really weird because i never recieved anything.
Decent product takes a few weeks delivery
I was concerned after placing the order and the looking on this website. The delivery does take a while but it does come. For me it took just under a month. They also sent a tracking email which did update a few times. The thing you have to bear in mind it gets shipped from China The T-shirts themselves are decent quality with good clear prints. Soft fabric not polyester crisp. They fit as size sold .
Hidden fees and extremely long shipping time
All the negative reviews here are not lying, shipping takes an extremely long time, they add extra fees to your order when you reach the checkout page and if you want to cancel they will charge a "15% handling fee", even if you order was not even close of being shipped. Will definitely not be buying at this store again
Love this t-shirts.
After reading this reviews I was scared my order wouldn't arrive. It did! Took about 14 days. T-shirts are conform the photos. I am a happy customer.
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