Soundproof Cow (soundproofcow.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 88% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
I recieved exactly what I ordered. What was pleasantly surprising is that it arrived much faster than expected.
Good day Kilson, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear about your positive experience. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team
For the price, we thought it would be better. We decided to purchase enough product to do the living room and hold off on the primary bedroom to see if it worked in our first floor condo. By the time our contractor was finished installing, sanding the new drywall and painting, it cost us over $4000 to do a 12 X 19 foot room. That's a lot when it doesn't work. Not sure what could have helped. We/he explicitly followed the install directions. Customer service was good on the front end, but once we bought all the product, they never checked back in to see if we were ready to do the other room.
Good day Richard and Marilee, I am very sorry that you are not happy with your experience or purchase with our company. I show that you were working with Ryan Y., from our sales team 12/21/22, when you reached out via a contact us form. It looks like Ryan suggested our top solution for your situation, best existing ceiling assembly. We have never had any issues or negative reviews with this solution prior to this. In early January of this year, he prepared for you 2 estimates, one for $1,950.28 on 1/9/23 and the other $3,158.81 on 1/3/23. The first estimate listed for $1,950.28 was purchased on 1/9/23. There was numerous email correspondence between you both at this point. We then show on 2/7/23 you emailed Ryan asking if you could return unused material. It was discussed what was being returned, at no time during this email chain did you state you were unhappy with how the project turned out, requested a follow up or that you were continuing with the other project that you had already been quoted. After speaking with Ryan he gathered with the unused material wanting to be returned, you were not moving ahead with the other project. While we never received the return, Ryan said he did not hear anything further, he thought the estimate was closed. In this situation we feel he could have followed up with you regarding the estimate since you did not technically say that the project was not happening. This has been discussed with the sales team. I will also be emailing the email on file. I look forward to discussing this with you. Wishing you a wonderful day, be safe, be well. Julie Fitchet CEO Soundproof Cow / Custom Components
Customer service is responsive and helpful. The products have worked well.
Good day, Jennifer, Thank you very much for the amazing rating and feedback. We truly appreciate it. We are thrilled to hear about your experience, thank you also for sharing. The Soundproof Cow Team
Quick delivery, good product description,
Good day Mark, Thank you for the amazing review and feedback. We truly appreciate it! Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team
The soundproofing carpet underlay works. It has helped to dampen the vibration and noise from the a/c ductwork the floor below. Shipping was fast too.
Good day Wai-Ling, Thank you so very much for the amazing review and rating, we truly appreciate it. We are thrilled to hear that you are so happy with the service and product that you received :-) We wish you a wonderful day, be safe, be well. The Soundproof Cow Team
Ordered prosuct and rec
Good day Lucas, Thank you very much for amazing rating and feedback, we truly appreciate it! We are thrilled to hear you are so happy with your experience :-) You will love what you do not hear! We wish you a wonderful day, be safe, be well. The Soundproof Cow Team
Unfortunately from the start. Justin was not the greatest to work with. He was short on answers short on information and I asked several questions that he did not know the answers to. Unfortunately the material came and the instructions I were given if I would have used them would have screwed up the whole entire system because they didn't even have the right measurements! The whole instruction manual is really a joke. That leaves you asking more questions. The diagrams don't explain and there's not enough diagrams for what you're doing. When you call and ask you get help but it's the fact that you have to keep calling to make sure you're doing it right because the instructions leave you feeling incompetent like they were written by a 4-year-old from a different country! The material worked fairly well. I'm sure I could have saved a lot of money using rockwool instead of this insulation. The ceiling track worked for noise once I put two layers of drywall on. Can't say I would ever use this product again. Feel like I could find most everything elsewhere except for the isotrax system. Unfortunately, for the price that I had to pay in the lack of customer service I got, this would cause me to take my business elsewhere in the future as a contractor! I've been looking into basement remodeling systems for sound and this was what I came up with but after some study of the market I found other places that are willing to work with me and that their customer service is top notch! Only thing I can say that's bad about the product is it comes with a lack of instructions and then when you're putting lighting in they really don't know how to do it! Unless you create a bunch of boxes for your can lights that are little LEDs more. You use tiny little pucks and use them everywhere which will increase your lighting cost by about $10,000! Do yourself some research and you will find that products and prices vary at other companies and the customer service is willing to help you. I would just ask that the very first time I called and contacted Justin about the product that he would be more personable to deal with and not feel like you're wasting someone's time. When you're calling asking about their product and how it's used! You should be willing to give a full detail of what's going on and be willing to communicate with them. Unfortunately, Justin was not willing to do that and really left me with a bad taste in my mouth about working with this company because of his lack of leadership and professionalism!
Good day, Nate, I am sorry to hear that you were not happy with your experience working with our company. I have gone through all of Justin's email correspondence and the only lingering questions I was able to see were those that you did not answer. Such as how many screws you needed to be sent to you because you felt you were shorted. Justin also had our sales manager involve our TForce rep to help you get the remaining part of your order from your local hub. I was not privy to any phone conversations, however, in our open concept sales office I can imagine any inappropriate tone or behaviors would have been overheard and immediately addressed by our sales manager sitting next to Justin, or our COO, that sits across from Justin. I always try to use situations like this as an opportunity to grow, so we have spoken with the entire sales team, reminding them of the importance to give detailed answers and be courteous, not short or curt. I apologize if you do not feel you received this level of service. As for the instructions that you are referring to, we have fine tuned them over the years to try and keep them as simple and informative as possible for our customers. https://www.soundproofcow.com/skin/common_files/pdf/best_new_ceiling_soundproofing_assembly_pds.pdf Above is the link to the instructions that you are referring to, we would greatly appreciate your feedback regarding what the difficulty was understanding these instructions. As our goal is to educate and keep things as simple / accurate as possible. I thank you for your time and the detailed response regarding your experience. Wishing you a fabulous day, be safe, be well. Julie R. H. Fitchet President / CEO American Micro Industries, Inc. Soundproof Cow / Custom Components
When I called for info customer service was very helpful and polite. Product as described and came way faster than website indicated it would.
Good day Margaret, Thank you very much for the amazing feedback and rating. We truly appreciate it and are thrilled to hear about your experience, thank you again for sharing. We wish you the best on your project. Have a wonderful day, be safe, be well. The Soundproof Cow Team
Product was very promptly shipped, which was great. However, we were surprised at how strong the odor is from the "Impact Barrier QT Flooring Underlayment" - two weeks later, while it has faded, it is still strong enough that anyone new who comes into the room notices it.
Good day Macy, Thank You for this review and for updating us on the material. We have not had issues with the material having a strong odor in the past when installed properly. It is tested for indoor air quality and has no VOC emissions. We strive to carry the highest quality materials and care about customer satisfaction. We would like the opportunity to discuss this further please contact our Sales manager, Kellen Beaver at [email protected] at your earliest convenience. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team
Fast ship, fair product price.... shipping price? well... Realize the product is heavy, but wow, kinda steep. But in the end, I would buy again if I needed panel.
Good day Todd, Thank you very much for your reviews, product / service and feedback, we truly appreciate it. We feel your frustration with shipping prices, that is a huge pain point for our team. We ship an enormous number of materials in and out, sadly, without our discounted negotiated rates that we give all of our customers your order would have been about $75 more to ship than you actually paid. :-( We truly hope that shipping prices return to where they had previously been, because since 2019, we have doubled our spend for shipping. Please always feel free to call in and speak with one of our sales team members. They can see if there are better options for shipping! We again thank you and hope that your project went well! Wishing you a fabulous day. Be safe, be well, The Soundproof Cow Team
Product is back ordered. This was my first experience. Not happy so far.
Good day Jarrod, We truly apologize that you are not happy with your first experience with our company. We do our very best to stay on top of all of or inventory, however, there are times when unforeseen events or very large quantity purchases wipe out our inventory unexpectedly. This is the case with your material. We had production scheduled at its regular time and the raw materials set to arrive prior to the manufacturing date. Unfortunately, foam, and adhesives, two extremally important raw material components in the material you ordered were suddenly pushed to a longer than normal lead time. Thank you 2020! Our team member, Jenna, had mentioned reaching out to you as soon as she was notified by our production team. At times like this I truly wish we had a crystal ball, but unfortunately, we do not. We do our very best to stay informed, thus keeping you our customer informed. We have asked Jenna to follow your order and ensure you are updated. We truly apologize for this delay, and hopefully if you choose to receive the order, you will fall in love with Quiet Wrap, just like we did! Wishing you a fabulous day, be safe, be well, oh and best of luck on your project! Please feel free to email [email protected] anytime requesting an update if you feel one is needed between our contact. We will also be sending this to your email on file. The Soundproof Cow Team.
Great, timely communication. Product will work perfectly
Good afternoon, Laura, Thank you very much for the amazing rating and feedback. We truly appreciate it and are thrilled to hear you had such a great experience, and that you are so happy with the results after your purchased product was installed! :-) Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team
Good day, Michael, We thank you for submitting this review, and providing your feedback. We needed a little time to research this because we were not exactly sure what you are referring to when you said you were not given enough shipping transparency. . Here is what we found, your order was placed at roughly 9 am on Friday 1/6/23, your order was confirmed by email on 1/6/23 at roughly 4 pm by Jenna, she stated your order had a 7 - 10 day lead time. The next business day, Monday, 1/9/23 an entire batch of raw material was received in, the same material used in the manufacturing of your order, and the material was defective. It was not strong enough or thick enough to hold the grommets and the material ripped apart, falling to the ground. In the same email on 1/9/23 Jenna had given you a new estimated ship date of 2/3/23. We received no response from you regarding this email notification on the material issue or the changed ship date. I am sorry that you feel we were not transparent in keeping you up to date, and we would be happy to discuss this with you or any other questions that you may have. Material issues, when they occur are frustrating for our team, as well as, our customers. However, we will never send faulty material to our customer(s). We also apologize for any issue this caused with your project schedule. We will be sending this to your listed email on file, hoping to discuss further. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team
Great sharing of information and fast shipping
Good day Barbara, Thank you very much for the amazing rating and feedback. We truly appreciate it and wish you the best on your project. Please keep us in mind for any future soundproofing needs. Be safe, be well. The Soundproof Cow Team
I've dealt with your company before and was impressed with customer service! Order was delivered on time and intact. Great Product Thank You Steve Schmidt
Good day Steve, We are thrilled that you are a returning customer, THANK YOU :-) and even more so to hear about your experience. Thank you also for sharing your experience and how you liked your purchase. Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team
I needed to sound proof a couple spaces in my apartment. The rep I spoke w helped me choose the best SPC product. After installation I’m very happy w the quality and result.
Good day Jason, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear about your experience and how happy you are with the results! Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team
The sound engineer was very informative and was very specific telling me what I should not do, what product would work best and what to expect.
Good day Larry, Thank you so much for the amazing feedback and review, we truly appreciate it. We are thrilled to hear you are so happy with your experience. Wishing you a wonderful day, be safe, be well. The Soundproof Cow team
Easy to find what I was looking for and the team was very helpful with questions
Good day Mark, Thank you so much for the amazing review and feedback. We truly appreciate it. Wishing you a wonderful rest of your day. The Soundproof Cow Team
Good day Tom, Thank you very much for the amazing rating and feedback, we truly appreciate it! Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team
I bought the echo absorber panels. I would had given a 5 Star if all the panels were the same size. 4 of 6 were an inch shorter length and width. In there defense… the sale guy did tell me they may not be perfectly 2 by 4 ft because there technically building materials so there wasn’t a huge suprise. Shipping was fast and my acoustic panels I built turned out better than anything I could have had boughten premade.
Good afternoon, James, Thank you very much for the 4 star rating and details regarding the rating. We are very glad to hear that you are happy with your purchase. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team
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