Soundproof Cow

Good day Gary, I am very sorry to hear that you are not happy with you purchase of RoadBlockR. Our records show you called on 11.22.22 called and spoke with Ryan Y. for roughly 10 minutes, we believe it was regarding the uses below, since your order was purchased online via our shopping cart, we have no notes linked. Ryan Y and I discussed your call, he stated that you had a vent issue, more specifically a popping noise in the vent that you were trying to eliminate. Silent Running is typically suggested for vents under certain scenarios. you told him you could only access the interior of the vent but still wanted to eliminate the popping noise. If the entire appropriate area (meaning the source of the noise) is not completely treated leaving no unexposed areas, then the application will not be successful. Ryan and I discussed that when metal heats and cools, it expands and contracts, which can cause that "popping" noise. If the affected area is not completed treated so that the dampening product, in this case the RoadBlockR, will strengthen the metal to reduce the expanding / contracting, hence stopping that popping noise in that area. However, even if that area treated is successful, the problem may then move to another area, as Ryan discussed with you. If that is the case, then spot treating another area would have to be done. Therefore, treating the outside of the entire vent is the most recommended. We would be happy to discuss this with you further and see if we can better the noise issue, we never make guarantees, but we would be happy to try to try helping you with this continued issue by discussing further. Please email Kellen Beaver; [email protected] or call toll free 1-800-558-2058 or his direct line 1-717-262-7229. We apologize that you feel you did not receive the service or the product meeting your expectations. I will also be sending this to the email address that we have on file. Wishing you a wonderful day. Julie Fitchet Owner / CEO American Micro Industries, Inc. DBA Soundproof Cow & Custom Components

Good day Michael, Thank you so very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear how happy you are with your experience purchasing from us. We wish you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good afternoon Margaret, We are thrilled to hear that you are so happy with your experience, the service you received and the product purchased! We are also so glad we could help your daughter feel even more comfortable and happy in her home, and can we just say that you are a Rockstar mom! :-) Wishing you both a wonderful day, be safe, be well. The Soundproof Cow Team

Good afternoon Chuck, Thank you so much for the amazing rating and feedback, we truly appreciate it! We hope you had great success on your project. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Don, Thank you so much for the amazing rating and feedback. We are thrilled to hear about your experience, thank you so very much for sharing! We hope your project went well :-) Wishing you a wonderful rest of your day. The Soundproof Cow Team

Good day LLP, Thank you so much for your amazing feedback and rating, we truly appreciate it. We are thrilled to hear how happy you are with your entire experience!!! You made our day :-) Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

That is GREAT news Stephen! Thank you so much for the amazing rating and feedback, we appreciate it more than you will ever know :-) We are here whenever you need us, always happy to help! Wishing you a wonderful rest of your day. Be safe, be well. The Soundproof Cow Team

Good day Natoya, Thank you so very much for the amazing rating and feedback, we truly appreciate it and are thrilled to hear about how happy you are with your experience. Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good day Donte, Thank you so very much for the amazing rating and feedback, we truly appreciate it. It makes our team very happy to hear you had such a great experience :-) Thank you again, wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good afternoon A Speaker Addict, Thank you so much for your amazing rating and feedback, we truly appreciate it! We are always here to help if you need anything in the future :-) Wishing you a fabulous rest of your day, be safe, be well. The Soundproof Cow Team

Good day Grace, Thank you very much for the amazing review and feedback, we truly appreciate it. We are glad to hear you are happy with your purchase. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Robert, We apologize for the delayed response, as in the 15 years we have sold Quiet Door, we have never had anyone have an issue such as this. We wanted to discuss this in depth with our team and manufacturing. We would also like to apologize for delaying your installation and any confusion caused by the Instructions. A drill bit up to 28 or 9/64” can be used to start the pilot hole for the TEK screws provided. The 36 bit specified in the Instructions was suggested by manufacturing, but we have had Installers use various size bits to drill the pilot holes in the field. Please feel free to reach out with any additional questions. Thank you and we again apologize for any frustration or inconvenience this may have caused. We will also be sending this to your email on file to ensure it reaches you. Be safe, be well, The soundproof Cow Team

Good day Mike, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear how happy you are regarding your experience purchasing from our company. We wish you the best of luck on your project, thank you again! :-) The Soundproof Cow Team

Good day Jaimee, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear how happy you are with your experience. Best of luck on your project :-) Thank you again, be safe, be well. The Soundproof Cow Team

Good day John, Thank you for taking the time to post a review and offer a rating. When purchasing online there are only two options for shipping, UPS and Fed Ex, however, we can try to find other options for lower rates, while online is limited to what the Fed Ex and UPS software will display. We always encourage customers to call or reach out with any questions, concerns or issues. I show you made your online purchase on 10/4/22 at 11:57 am, you were charged a product total of $179.96, shipping via your chosen carrier of UPS Ground, UPS calculated based off weight (16lbs) and product dimensions (1" x4' x 4') and being delivered to residential, which is always higher cost than delivering to a business, that the shipping charge was $194.52. Your original total order charge for product, shipping and NY state sales tax was $405.84. The four foot square product immediately sent you into an oversized package category which also has additional fees charged by UPS. You called and spoke with Ryan on our sales team regarding the shipping cost. It looks as if Ryan was able to ship your package with Fed Ex for a significantly lower rate of $84.00, due Fed Ex charging much less is fees. The difference of $110.52 being refunded to you, bringing your new total for product, NY state tax and shipping to $295.32. I will be sending you the receipt for the original online transaction, the updated sales order, invoice and the refund receipt (which posted on 10.7.22) to your email address on file, please review and let me know if you have any questions. Thank you for supporting a small woman owned business. The Soundproof Cow Team

Good day Terri, Thank you so very much for the amazing rating and feedback, we truly appreciate that and the kind words - they were shared with Kellen :) We are thrilled your project went so well. Please keep us in mind for any future needs. Have a fantastic day! Be safe, be well. The Soundproof Cow Team

Good day Will, We are very sorry to hear that you are not happy with your online purchase of one case (3 batts) of our Quiet Batt insulation material. Quiet Batt is our number one product, we have sold it for well over 12 years and we have NEVER had an issue with any of the dimensions. We are shocked to hear that your order measured short. We are even more shocked that instead of reaching out to us, by email or any of our toll free numbers so that we could investigate and make it right you posted a 2 Star Service and a 2 Star Product review... Where you are located is a 1 to 2 day max ship and we could have easily rectified this situation so that your project could have been successfully completed, however, you did not so we were not able to find out how this could have happened to ensure it does not happen again and for us to make it right. We pride ourselves in our customer service, communication and honesty in all that we do, this was NOT intentional. The dimensions that are listed are true and actual within any listed tolerance (if there is one). We are truly saddened that you did not allow us to investigate and correct this issue. Wishing you the best, be safe, be well, The Soundproof Cow Team

Good day Jose, Thank you very much for the amazing rating and feedback, we truly appreciate it! We wish you the best on your project :-) Be Safe, be well. The Soundproof Cow Team

Good day D. Englen, Thank you very much for your feedback and the rating. We will have our development team take a look into your points and see how we can make things more user friendly. We appreciate your feedback. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Steve, Thank you for the amazing rating and feedback, we truly appreciate it. We wish you the best of luck on your project. Be safe, be well. The Soundproof Cow Team