Space Artsy (spaceartsy.com) has a 2.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. Opinions are polarized: 47% rate it 4 stars or higher while 44% give 1 star; The business has replied to 30% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
Such a wonderful experience. The beautiful light arrived quickly, in safe padded packaging. Opening it up was part of the whole pleasure. Snuggled in a custom soft shell, the box itself is gorgeous & feels luxurious & high quality. The lamp is beautifully made & just lovely. It was a gift for my son & he was blown away by it too.
I placed an order on 2nd Dec. The website tracker stated it was shipped on the 8th Dec. I have still not received it (22nd December) and, after chasing this company for any sort of update, got given a tracking number over a week ago. It was with Yodel. I contacted them as I assumed the parcel was stuck with them but was told they hadnt even received the parcel yet. I understand Christmas is busy but there should be no reason they havnt even received the parcel that was supposedly dispatched on the 8th. Not only that but the lack of communication has been appalling, if it werent for some other positive reviews Id be thinking id got scammed. I even responded to their most recent email asking to put forward a complaint and explaining why e.t.c only to be met with a generic response copy of the *same* email about the tracking number they had initially sent me - word for word. This shows they arent even reading the queries and the responses are just automated. So unhappy with this purchase and company
Hi Vicky, Thank you for taking the time to share your experience. I can confirm that your parcel was delivered on the morning of 23 December. However, we fully acknowledge that the delay in updates and the way your enquiry was handled did not meet the standard we aim to provide, and I sincerely apologise for that. We have reached out to you directly to apologise and to make this right. Your feedback has been taken seriously and is already being used to improve how we communicate during peak periods. Kind regards, Space Artsy
such beautiful pieces , very calming and price point was good on them . Bought three of these for presents and treated myself and glad I made the purchase ☺️
Lovely quality products, delivered promptly, and visually magnificent!
I ordered goods. Was not given a delivery day so I emailed. Was then told it had been delivered the night before. The courier they used is Evri. Some parcels were delivered at a different entrance. Mine was not there so I queried company. They ignored me completely. I reported to Evri on their digital support. I am still waiting for update. I suggest you don’t order from Space Artsy as they don’t care and use Evri which has a very bad reputation. They just dump your parcel anywhere
Gets a cool feel across - the light is soft but eye-catching. It looks better on my shelf than I expected. Everything arrived safely and shipping took about a week, which is fine.
Love this galaxy cube! The colours and sparkle look even better up close, and the packaging was great. It's a beautiful little piece for my room.
Such a cool look - it feels like a sunrise captured in glass. The packaging was lovely too, and it sits nicely on my shelf. Just wish it had a dimmer or touch control!
I recently purchased the Touch Lamp, and I couldn't be happier! The product is absolutely beautiful, exactly as described, and of great quality. Although there was a small issue with the initial shipment, the customer service team was incredibly helpful and responsive throughout the process. They promptly resolved the situation and ensured I received my order. I truly appreciate their professionalism and dedication to customer satisfaction. Highly recommended!
I'd recommend avoiding this company completely. They make out that they have a shop in London when they're actually based in HK. Delivery took ages and the item was horribly cheap when it did finally arrive. They've used so much editing on the website to make the products look amazing. In reality they are more like a Temu product, cheap plastic-y feeling and the bulbs themselves just very underwhelming given the price. Communication with the company was quite frustrating too. I'd email asking for return information and get an email back a few days later with frankly just weird responses that had nothing to do with what I was querying in the first place. After a few emails I finally got them to provide me with their return address/info, but I still had to contact them a few times after the return had been delivered to them to get my refund. I had a photo proof of postage of my return to them by Royal Mail and they still tried to play the 'we haven't received your return' card. The image in the return was not their fake shop either, it was a strange warehouse in Birmingham, I guess for shipping back to HK, who knows. All emails were from a 'Sarah Burton' who I've seen referenced in a few other reviews. In summary, it all felt like a bit of a dodgy scam selling a rubbish product for an inflated price, fibbing about location of company and making it difficult to receive and return the item. Absolutely not worth the hassle.
Timeless Collection :- Absolutely beautiful colours and details. Look great on and really fit in my style. My particular favourite is the Galaxy Cube, beautiful purple hues and sparkles. Who doesn't like a sparkle. Nice size with choice of dimmable brightness. Came very well packaged and arrived 2 days earlier than Royal Mail estimated. I did contact Space Artsy as I wasn't sure of time scale off production and delivery. Emailed me very prompt and very detailed of stage my product's were at as well as postage estimate. Very polite and friendly. It all added up to a very positive shopping experience. Thank You so much guy's, I love my lamp cubes.
UPDATE: I did get a response after emailing to ask for an update and my lamp then arrived the following day. It's beautiful 💕. Faith restored, but earlier communication would have made for a more positive experience. I received the request for a review before the item which is still "ready for despatch" despite being ordered and paid for 10 days ago. No response to my request for an update on when I will receive the item either. Not happy and can't recommend at this point in time ...
Honestly, I was a bit hesitant to buy a light from this company due to the number of negative reviews about shipping, orders not coming, etc. However, the product came quickly and the light cube looked better in real life than on the website. The packaging was amazing as well, and did not have any scratches or damage. Overall, it is an excellent product, and extremely happy.
Not only did this take an eternity to arrive, the box arrived mauled by Amazon, though it didn’t break the light inside it. The light inside it is nothing like my order, I ordered a cube shaped one and received a cheap looking Temu like product in the shape of a lightbulb. My advice would be to steer well clear of this site, as it’s cheap, minuscule, and never in a million years worth what I paid for it. I’m glad it arrived late for Christmas, as I replaced it with something else far better for half the price. Utter garbage.
Products are absolutely NOTHING like you would expect! They are tiny cheap mass made Chinese imports! The kind of thing you order from wish and temu Took 24 days to arrive and honesty it’s embarrassingly poor.. I’d say the lamp is no bigger than a coke can I’ve asked to return it because they sent the wrong product They have refused and offered me 20% off my next purchase!
Ordered 12 days ago for a Christmas present still not received. Comment below says you use Amazon shipping for faster delivery but the update says label created 17th Dec and nothing since. Now left minus a present and will be asking for a refund.
Just received my order today after 11days. Had to email them twice to find out what was going on as I didn’t hear anything from them after the order was placed. The product itself is poor, nothing like what they advertise. The bulb is virtually clear with a couple of flashes of colour. Avoid. @spaceartsy if you would like to send me a bulb that actually looks like the ones you advertise I would be grateful as this was a Christmas present. Extremely disappointed.
I have changed my opinions of this company. They are clearly a smaller operation working hard to try and meet the demands of a successful Christmas promotion. Whilst they haven’t got it 100% right, they have certainly worked hard and tried their best and that’s all a customer can ask. The product looks beautiful and I think the recipient will love it. As for the space artsy team, I hope they have a lovely break coming up.
The lamp I ordered was stuck in transit and the customer service of space artsy was super helpful in tracking it down and helping me get it before Christmas. The product looks amazing!
Ridiculous have been waiting for two weeks and not very helpful got sent a link and it says that Amazon printed the label .
Hi Martyna, I’ve just checked, and it appears that your package has already been delivered. If you’re having any trouble locating it, please don’t hesitate to reach out, we’re here to help! For some orders, we use UK Amazon’s shipping service to ensure quicker delivery and tracking reliability, which is why the label mentions Amazon. We truly appreciate your patience and understanding.
62 reviews matching