long wait time
It takes way to long to get what we ordered. Other than that, everything was good.
About SquadLocker
Data updated- Website
- squadlocker.com
- Category
- Electronics & Technology
- Location
- United States · Warwick
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (1/1)
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Is SquadLocker legit?
SquadLocker (squadlocker.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
Quick and easy
Quick and easy. Very polite
Anton was great helping me with logos…
Anton was great helping me with logos for my store. Very thorough and responsive.
Thank you to Jairo for helping me with…
Thank you to Jairo for helping me with the sizes for my son's football shirts!
Great Customer Service
Part of my order included a hat with a logo that was slightly off-center. I contacted customer service, provided the details, and they promptly sent a replacement. Jairo was especially helpful in getting everything resolved. I will definitely be ordering more in the future!
We had the BEST experience ordering…
We had the BEST experience ordering with help from customer service rep Anzhelika! She was incredible and made everything easy!
Setting up the store was easy
Setting up the store was easy - thank you. My only complaint is the response time to my questions via email
Reply from SquadLocker2026-08-04
Hi Cam, Thank you for taking the time to share your feedback! We're so glad to hear that setting up your store was easy. We also appreciate your comments about our email response times. We understand how important it is to get answers quickly, and we're always working to improve. For the fastest assistance, we recommend using our live chat, where our Store Specialists are available 7 days a week to help with questions in real time. We're committed to providing the best possible support and appreciate you sharing your experience. Thank you again for your feedback and for choosing SquadLocker! Natalia
The experience was quick and efficient
The experience was quick and efficient. Myerira (sorry about the spelling) was professional and very kind. I was very satisfied with the response regarding my issue
I had the pleasure of working with…
I had the pleasure of working with Bohden. He was very accommodating and responsive.
Satisfactory
Reply from SquadLocker2026-07-29
Hi Samantha, Thank you for taking the time to leave a review. We appreciate your feedback and are always looking for ways to improve. I'm sorry to hear that your experience was only satisfactory. If you're willing to share a few more details about what we could have done better, I'd love the opportunity to learn more and see if there's anything we can do to help. Please feel free to email me directly at [email protected] with your order number, storefront name, or any additional details about your experience. Thank you again for your feedback, and we hope to have the chance to provide you with a better experience in the future. Natalia
Great experience super fast!
Great experience. Anzhelika was very helpful through the process. Our team uniforms got here blazing fast!
Would definitely recommend!
I had an awesome experience working with Squadlocker. I think it's great you can select from a range of brands in both adult and youth sizes to help meet your team needs. When our logo wasn't reading properly, they had an in-house design team make adjustments for us and the turnaround time on that was fast. The only reason I gave 4 instead of 5 stars is because sometimes email response time can be a bit slower. I did find that the chat on the website was always quick and helpful. Working with Sofia and Anton were both lovely and quickly followed through on any requests. Can't wait to see our team merch in person!
Reply from SquadLocker2026-07-27
Hi Anne, Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed the wide selection of brands and sizes, and that our design team was able to quickly adjust your logo. We'll be sure to pass your kind words along to Sofia and Anton. They will be delighted to hear your feedback. We also appreciate your feedback regarding email support. While email is a great option for many store administrators, I am glad you found our live chat. It is the fastest way to connect with our team of Store Specialists available via chat 7 days a week to assist with questions and requests. Thank you again for your feedback and for choosing SquadLocker. We cannot wait for you and your team to receive your merch. Natalia
I worked with Bohdan M
I worked with Bohdan M. to get my store transferred over from the previous one and then to work through closing the store. Great support and communication throughout the process - as I had issues Bohdan would go back, work through them, and then check back with. I really appreciate that kind of persistence and common courtesy.
Great customer service
Your customer service rep, Mabel, was super responsive and helpful in answering some questions I had. It was easy to navigate your website.
Bohdan was very helpful
Bohdan was very helpful in following up with a chat that I was unable to continue with due to work. He was then able to help me modify my logo and add a new color to our account!
Mabel was very helpful
Spectacular customer service
I ordered 3 shirts, one of wich was the incorrect size. I reached out to customer service and Mireya was so kind and helpful and was able to correct everything and get the correct size ordered and on its way in 1 day! Highly satisfied with how prompt the service was!
Anzhelika is awesome!
Anzhelika Savchenko was amazing to work with, everything was very streamlined, clear, and Anzhelika seemed to really look out for our gear. I admire the patience when our booster club was struggling with credit limits and I am happy everything worked out.
Great Customer Service-Will Ensure Satisfaction
Despite measuring my son precisely and ordering several different shirts all in the same size, the fit did vary significantly based on the manufacturer. However, I emailed customer service and Mabel, your Customer Experience Specialist, efficiently and professionally handled the situation. I was able to reorder in the size that gave the proper fit for my son. Very happy with Mabel's customer service!
Prompt Order Resolution
Items initially arrived with blurry printing, and the SquadLocker team responded quickly and shipped out perfectly printed items very quickly. This was our first issue since working with SL and I was very impressed with the prompt resolution!