SquadLocker (squadlocker.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
The reps were all great. i think that there were 3 or 4 who helped me. each was very helpful. I really dislike text and email for support. I wish there was a way to have a phone call. A phone call would have cut my time down significantly. I would understand if there needs to be a scheduled call time or if only primary admins are allowed to call. Not having any phone support is becoming a problem for me. Ours is an ongoing store. I have been looking at options to move it to another vendor.
Reply from SquadLocker2026-07-13
Hi Brian,
Thank you for taking the time to share your feedback and for recognizing our support team. I'm glad to hear that each representative you worked with was helpful.
I also appreciate your candid feedback regarding phone support. We understand that everyone has a preferred way of communicating, and for some customers, a phone call can feel like the quickest path to a resolution.
Over the past several years, we've found that offering live chat seven days a week has been the most effective way to support store owners. Our chat specialists can assist in real time with store setup, store edits, and logo questions, and if a request requires additional work, they'll seamlessly transition it to email to ensure it's completed as quickly as possible.
Your feedback is valuable, and I've shared it with our leadership team as we continue evaluating how we can improve the support experience for our store owners.
We truly appreciate your business and hope to continue supporting your organization.
Thank you again for taking the time to share your thoughts.
Natalia
[email protected]
Anton at SquadLocker was absolutely fantastic! This customer service specialist made setting up our school spirit store completely effortless. Anton's communication was quick, clear, and incredibly helpful throughout the entire process.
I needed help adding items to my store that I couldn't find on my own. Sofia and Anton were super helpful and handled my problems quickly. We were able to add the items and add more colors. It was a pleasure working with them.
Thank you so much for taking the time to leave us a review! We really appreciate your feedback and are glad to hear your overall experience was a positive one.
We noticed you mentioned that there's room for improvement, and we'd genuinely love to learn more about your experience. Because your review was submitted anonymously, we weren't able to identify your order or any previous communication with our team. If you're willing to share a few more details, please feel free to reach out to me directly at [email protected]. Your feedback is incredibly valuable and helps us continue improving for all of our customers.
Thank you again for choosing SquadLocker. We truly appreciate your support and hope we'll have the opportunity to earn that fifth star the next time you shop with us!
Mabel was fantastic. FedEx lost our package and it wound up in Kentucky. Mabel was quick to action to offer a solution. She also proactively checked on the status to keep me updated. Rare to see customer service like this.
Anzhelika Savchenko made our uniform buying great. Our process was smooth and she was able to communicate every step! We will definitely be referring her to other organizations and will be utilizing her skills and professionalism on our future projects! Thank you!
They were super easy to work with. Made it easy for parents to be able to order some team gear and for the players to be able to self serve and order their own uniforms. Overall a great experience that made our lives easier. @mykyta and @roman were amazing to work with
I have been using Squadlocker for several years and LOVE having access to the newest and nicest merch! I recently had a problem with my store and reached out to help for support. Anton, responded back immediately the next day- after I provided the necessary information he had the issue resolved within the hour! Thank you for your promptness & professionalism Anton!
My daughter’s hoodie hadn’t arrived after two weeks, so I contacted customer service. Jairo responded the very next day and had everything figured out. He sincerely apologized for the delay, explained the status clearly, and shared the tracking link. I truly appreciated his prompt response and professionalism. Thank you!
I had an issue ordering a product with the correct emblem. I spoke via email with Anton. Within minutes this was resolved and with absolute professionalism and knowledge.
