Took 8 hrs to get the full 2k
Hello, Sorry for the delay. Due to change of stock, we might not finish all orders that quickly. We are sorry for any inconvenience caused. Thanks for your support. SSE
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Written by the business, not verified by us.Ssegold (ssegold.com) has a 3.0 out of 5 rating on OK.one, based on 919 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 240 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services and the incredibly reliable support team, noting that their purchases are consistently handled with great efficiency. Consumers truly appreciate the exceptionally helpful staff members who are always ready to answer questions, provide guidance, and resolve any minor concerns with genuine care. Some people were dissatisfied with occasional service delays, explicitly mentioning slow response times and frustrating communication difficulties when trying to obtain updates on their orders. A small group of reviewers also noted frustrating instances involving incomplete deliveries or prolonged waiting periods before finally receiving their requested purchases.
Auto-generated from all reviews of this business. For reference only.Hello, Sorry for the delay. Due to change of stock, we might not finish all orders that quickly. We are sorry for any inconvenience caused. Thanks for your support. SSE
Got the gold eventually. Had to wait 4 days. Spammed with emails asking for Whatsapp and Discord contact.
Hello, Sorry for the delay. Your order was finished part by part since the stock was not steady. Whatsapp and discord would be a more direct way for our aftersales to contact you since it really took long to complete your order. If it troubled you, we feel terribly sorry. Sorry again for the trouble. Regards, SSE
24+ Hrs for my service to be finalised. If the site cannot cater to the demand as per advertised, then it needs to not falsely advertise. Valued and regular customer, my last purchase has me reconsidering services else where.
Hello, Sorry for the delay. There happened to be some problem with delivery so most of the orders were delayed. The delivery will be normal when the problem is solved. Sorry again for the trouble. Regards, SSE
I am upset that I had to trade a blue quality item to get my gold. It was a loss of 20 gold because I had to buy something off the auction house to complete trade. I did not receive my 3000 so you owe me 20 gold.
Hello, There is no need to trade an item to complete it when doing face to face trade. You can require 20 gold more in your next order. :) Thanks for your support. Regards, SSE
the delivery time is too long(more than 2 hours) which made me missed on an important bid I desperately needed. very disappointed. the 2 hours estimation came out after the the billing approved(not including your pending time period, just to be fair)
Hello, Sorry for the trouble. Please make sure to contact our livechat and ensure our stock before you place an order for emergency. As stock changes quickly and sometimes there might be lack of stock for some servers, we don't suggest buying gold for urgent use. Sorry again for the inconvenience. Regards, SSE
I ordered traded gold and got it sent in the mail after waiting 8 hours. Then I got slapped with an account suspension (comes with the territory but still) They said trading is supposedly safer and I did not get what ordered-- I wonder if that contributed to the suspension.
Hello, Sorry for the trouble. We have aftersales team. You should contact us as soon as you have issues and we'll find a way out. Regards, SSE
I chose the face to face trade option for a reason, but instead was mailed all of my order, which I did not want to happen. There was zero communication that my trade would happen like that.
Hello, Sorry for the trouble, our bad. We will improve it as soon as possible. Thanks for your support. Regards, SSE
I used PayPal and had no way to check the status of the order. SSE website still showed my item in the shopping cart even though I had a confirmation email showing the purchase was complete, and when trying to get the status of the order, it showed "no data" when I logged in. The chat was also not available so I emailed SSE and also the 3rd party company after an hour, but no response. I ultimately received the item 2 1/2 hours after ordering.
Hello, Sorry for the inconvenience. You cannot find your order if you didn't login/register before purchase. You may have added twice the item into your shopping cart. About our livechat, if you cannot get in, please try another browser. Sorry again for the trouble. Regards, SSE
To receive te gold I purchased toon over 24 hours to get and when I reached out to customer service after 12 hours they had not heard from whom was providing gold very disaatisfied
Hello, Sorry for the delay. As there's not enough stock when you made the order, we had to deliver part by part and it took 26 hours in total to finish your order. We are sorry for the inconvenience and hope for your understanding. Regards, SSE
took more than 5 hours to receive nd still havent yet
Hello, Sorry for the delay. Due to stock issue, our delivery time varies from several minutes to hours. We hope for your understanding. If you have any further issue, please contact our livechat. Thanks. SSE
Delayed delivery and did not follow instructions.
Hello, Sorry for the trouble. We'll pay more attention to this issue and make sure our customers have a better experience shopping here. Thanks for your support. Regards, SSE
Hello, Sorry for the delay. Our delivery time varies a lot based on the stock we have. We are sorry to keep you waiting for hours and will try our best to deliver as fast as possible. Thanks for your support. Regards, SSE
It took a little over 24-hours to finally get my order I was a little disappointed that I had to wait so long but the staff on the website kept me updated on my order and they were very friendly.
Hello, Sorry for the delay. Our delivery time varies a lot based on the stock we have. We are sorry to keep you waiting for hours and will try our best to deliver as fast as possible. Thanks for your support. Regards, SSE
Hello, Sorry about the inconvenience. The delivery time is kind decided by the stock we have when you made the order. So it varies from several minutes to hours. We hope for your understanding. Thanks and regards, SSE
Not my first order .. There was a delay where by the sales person left and cancelled the order. I followed the process of re ordering and despite a small delay it was completed. I requested feed back about the first attempt (to find out if I ddi anything wrong) and the seller just ended the transaction without replying. Otherwise a good service as normal.
Hello, Sorry for the inconvenience, but we have no record of any of your failed transactions the past 15 days. And we could not find any of your chat record with our 24/7 online service. Is it possible you used another site? If you have further issue, please contact our 24/7 livechat. Thanks. Regards, SSE
Could of been a bit faster almost a day to receive the stuff I paid for is a joke
Hello, Sorry for the delay. The delivery would take hours when there's not enough stock. We hope for your understanding. Thanks and regards, SSE
Delivery was quick but NOT done by my selected delivery method, wich was very inconvenient
Hello, Sorry for the trouble. As there are too many orders, our sender chose the most convenient way for them to ensure the delivery time. For future orders, please contact our livechat right after your order and emphasize the delivery method you want so your order can get marked and delivered via the desired way. Thanks for your support. Regards, SSE
Hi there , I would be nice if you can show the stock of gold you have on each server !
Hello, Sorry for the inconvenience. It is currently difficult to provide this service due to the specialty of the stock we get. We'll work on that. Thanks for your suggestion. Regards, SSE
Gold delivered but about 5.5 hours later…
Hello, Sorry for the inconvenience. Due to different stock on each server, our delivery time varies. We're always trying to delivery with our fastest speed. Thanks for your support. Regards, SSE
First promise "you can expect a delivery in 30 minutes", after 30 minutes they said 8 hours, 8 hours went by I heard nothing. 1 day later they said they needed an additonal day. At which point they delivered my gold 56hours after promising 30 minutes. But they got me the gold so this is fine
Hello, Sorry for the inconvenience. Due to large amount of orders and unsteady stock since the new expansion, it becomes harder for our rep to offer an estimated delivery time. Sincerely sorry about it. Regards, SSE
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