The delivery offered me was only 2/3rds…
The delivery offered me was only 2/3rds of what I had paid for. I had to insist that it wasn't the amount agreed upon. Eventually I received what I had paid for.
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Written by the business, not verified by us.Ssegold (ssegold.com) has a 3.0 out of 5 rating on OK.one, based on 919 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 87% of negative reviews; 240 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services and the incredibly reliable support team, noting that their purchases are consistently handled with great efficiency. Consumers truly appreciate the exceptionally helpful staff members who are always ready to answer questions, provide guidance, and resolve any minor concerns with genuine care. Some people were dissatisfied with occasional service delays, explicitly mentioning slow response times and frustrating communication difficulties when trying to obtain updates on their orders. A small group of reviewers also noted frustrating instances involving incomplete deliveries or prolonged waiting periods before finally receiving their requested purchases.
Auto-generated from all reviews of this business. For reference only.The delivery offered me was only 2/3rds of what I had paid for. I had to insist that it wasn't the amount agreed upon. Eventually I received what I had paid for.
never got all I paid for.. got gold 3 x from them, but 1k of it I never got. all 3 times
Hello, Could you please provide your order details so we can look into it? Thanks. Regards, SSE
The staff here seem to be very unprofessional, they use abbreviations, et cetera. It’s fine using text speech in a casual situation but it just came off as if they didn’t really care about me as a customer. The live chat was unhelpful the first time round, telling me it was “hard to deliver”, when I asked for clarification they ignored me. Second round was a bit better, though I was told to contact them again in 8 hours. I emailed them instead as the live chat seemed to be pointless and was told they had no stock in their server and offered me a refund. I got my refund which is great but it would be better if they had a system where you can only order if they have the item(s) to offer in stock. Overall, a waste of my time, I have since gone elsewhere and got what I wanted within 30 minutes.
Hello, Sorry for the trouble. Could you please provide your order details so we can look into it? Thanks. Regards, SSE Update: We are terribly sorry for your bad experience on our site. We would suggest contacting customer service before you order and ask whether there's stock or the estimated time it will take to deliver. We'll try our best to improve. Thanks for your feedback.
Got the Item but with a major delay compared to what they promise on their site. Futher more there are cheaper and better vendors out there. Would not recommend.
Hello, Sorry for the delay. We'll try our best to provide better service. Thanks for your feedback. Regards, SSE
Sadly the delivery took way longer, than advertised. Had the full amount after 62 hours while a 12-24h delivery was promised. And only after I contacted them several times to ask why my order took so long. Will not order again.
Hello, Sorry for the delay. For your game, there's not much stock on the market so it took relatively longer to deliver. Our support will contact you when there's an issue causing failed delivery and they can only offer an estimated delivery time. Sorry again for the inconvenience. We will sure trying our best to get more stock. Regards, SSE
I got my gold not all at once came in parts and super late
Hello, Sorry for the delay. Gold was sent part by part because there's not enough stock at a time. We will work hard on getting more stock. Sorry again for the inconvenience. Regards, SSE
Took extremely long to get a small order of gold.
Hello, Sorry it took about 24 hours to finish your order. We'll try our best to get more suppliers and stock. Thanks for your support. Regards, SSE
There was no stock. However I could always get an answer. Thank you.
Hello, Thanks for your understanding. We'll try our best to get more stock. Regards, SSE
I was told 2 hours for my purchase due to queue lines which was acceptable, ended up being closer to 4 hours with an excuse of funds not available (checked before order to ensure it was), not able to log in for 2 hours due to queue (friends in guild logged in within 35 min, an hour after I ordered), and their final excuse was that they only have one delivery representative for the NA servers. I would have not edited this post, but because of my mutual 'respect' given to me in the form of lies and false promises, I felt responsible that the customers getting your products should know just how they are to be responded to by your representatives.
Hello, Sorry for the trouble. It is an estimated delivery time that our support can provide. Also as there's queue time for your game, it is really not easy to deliver in time. We hope for mutual understanding. Thanks and regards, SSE
Can often take a few days to deliver gold in some cases. Though in the past, it has arrived in under 15 mins. Swift response from customer services when checking on orders. Would recommend.
Hello, Thanks for your support and sorry for the delay. Since currently there are less suppliers for TBC, the delivery takes much longer. We'll try our best to find more stock for every game. Regards, SSE
I like to set up at the site y'all are a little bit more expensive than everybody else which makes this next part exceptionally worse. Communication is absolutely horrible every single time I have purchased and ask any question I get one response in one response only delivery guy will be back in 3 hours even if I am not asking about the delivery I still get this response I don't know if it's an auto-response or if there's an actual human being behind it. I believe y'all should work better on the delivery time window and find a way to alert the person that the delivery is getting ready to take place. It is hard to expect people to be online for 3 hours straight hoping that somebody is going to send him a friend request and then meet them not everybody has time for that.
Hello, Sorry for the trouble. We've noticed the issue and working on finding a solution. Since it is much more complicated to deliver items in D2R than in other games, we suggest staying in game as long as possible because there are quite a lot of orders and new orders will be in the queue. If you are not online, our sender will start the next order. So far you will need to contact us when you are online again so you can be in the queue once more and we'll give your order priority to deliver. We hope for your understanding and thanks for your suggestion. Wish you a good day. SSE
These people have always been very good but now they are starting to contact me on the side trying to befriend me Ingame on my last purchase I ended missing 4K. Such a shame, I have been getting gold from these people for about 4 years but now they are getting greedy
Hello, Please be aware of scammers in game and don't trust anyone who asks you to give gold back or anything similar. We won't contact you in game if there's any issue regarding your order. Thanks. SSE
I’ve done multiple orders (100s of dollars) on this site that went through no problem on either side but this last time the gold deposits were in small increments throughout 2.5 days. I sold a lot in the AH so I contacted their live chat to see how much gold I had left in my order I was told 18k then the next day after receiving nothing I was told it was sent to my account already and there was a mistake. Maybe they need to consider sending the full amount in one transaction or at least within one day to avoid this confusion I will be taking my business elsewhere unfortunately.
Hello, Sorry for the trouble. We'll try our best to deliver sooner. If you have further questions, please contact our livechat or aftersales. Thanks for your support. SSE
Hello, Sorry for the trouble. We checked your order record and found you were in a dungeon when our sender was ready to deliver, in which case the delivery was not able to take place. Normally we can finish in 30 minutes. Sorry again for the inconvenience. Regards, SSE
A bit slow on delivery this time around. 72 hours is too long.
Hello, Your order was sent seperately. You received trustpilot invitation email right after the rest 1000g was sent, while it would take another hour for you to receive it due to ingame mail system delay. We believe you have received all now. If there's further issue, please contact our livechat or aftersales. Thanks for your support. SSE
Because i was told there was stock and that I’d receive it in 3-5 hours and it turned into 14 hours. Other than that, i like the service
Hello, Sorry for the delay. As stock changes fast, we can only offer an average delivery time. We hope for your understanding. Regards, SSE
Still some confusion on deliveries. Being told it wil be 3-5 hours a couple of times instead of just being up front about the time is unfortunate. Other than that, it went fine
Hello, Sorry for the delay. For not very popular servers, there is always not enough stock, and the trade requiring both to be online makes it harder to deliver in time. We hope for your understanding. Thanks. SSE
Im happy I got my gold, and it wasnt super expensive, but it was a bit annoying having to stay on later because the deliveryman was in a meeting or something
Hello, Sorry for letting you wait for about 2 hours. It's the weekly meeting. Normally it takes less than 30 minutes delivering gils. We would appreciate it very much if you could understand. Thanks for your support. SSE
very slow delivery. ETA 5-8 hrs. Received all after 48+ hrs. However they were communicative and apologetic about the delay. thanks
Hello, Sorry for the delay. Due to lack of stock, the delivery becomes harder. We appeciate your understanding. Thanks for your support. SSE
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