Approval to shipment took longer than…
Approval to shipment took longer than told. Package was then lost in transit and no update was given.
STAHLS' (stahls.com) has a 4.5 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
Approval to shipment took longer than told. Package was then lost in transit and no update was given.
When I purchase from Stahls', I have always received excellent products. Products that are easy to use and are durable when used to decorate garments or other gifts. I also like to be able to visit the web site for instructions.
Thank you, Patricia! We especially appreciate hearing that the products have been both reliable and easy to work with. It's also great to know the instructions and resources on our website have been helpful along the way. Thanks for being a valued customer.
Quality Product - Quick Service !
Cathy, "Quality Product - Quick Service" is music to our ears! Thank you for the kind review. We're grateful for your support and happy to hear everything arrived quickly and met your expectations.
Great service, quick turn around. Customer service is excellent in communication and responding to business needs quickly
Thank you for the great review! Quick communication and dependable turnaround are things we take seriously, so it's wonderful to hear that stood out in your experience. We appreciate the opportunity to support your business.
Sandy was very personable and got my order expedited shipped via UPS.
Joann, thank you for taking the time to recognize Sandy! We're lucky to have team members who genuinely care about helping customers, and we'll be sure to pass your kind words along. Glad we could help get your order moving quickly when you needed it, thank you so much!
Website is easy to navigate, and the Heat Transfer are great quality!
Thank you, Kristina! We're happy to hear the website was easy to navigate and that you're pleased with the quality of the heat transfers. We put a lot of effort into both, so it's always rewarding to hear feedback like this.
Fast & Easy.
Fast and easy is exactly what we're aiming for! Thanks for taking a moment to share your experience., we're glad the ordering process and delivery speed helped make things simple for you. We can't wait to work with you again!
Your telephone tech was quick and helpful. Thank you
Mike, thanks so much for the review! Sometimes a quick, knowledgeable conversation is all it takes to get things back on track, so we're glad our tech team was able to help. We appreciate your support and your kind words.
Great company and great customer service. Their products and equipment are hands down some of the best. A little pricy but wow they work great so you truly get what you pay for and its worth it.
Thank you, Brandon! We really appreciate the thoughtful feedback. Hearing that both our products and customer service have earned your trust means a lot. We work hard to deliver quality that's worth the investment, and we're grateful you noticed. Looking forward to working with you again soon!
All orders have been 100% correct and delivered quickly. Highly recommend
Jason, thank you for the recommendation! Hearing that your orders have been consistently accurate and delivered quickly is exactly what we want. We know reliability matters, especially when you're counting on products to keep your projects moving. We truly appreciate your support.
Fast friendly, professional
Gary, thank you for the review! "Fast, friendly, professional" is a combination we're always striving for, and we're grateful you felt that in your experience with us. Thanks for your support!
Ordering process was easy & product was received quickly.
We're so glad everything went smoothly from start to finish! A simple ordering experience and quick delivery are exactly what we aim for, and it's great to hear that was your experience. Thanks for taking the time to share your feedback, we appreciate it and we appreciate you!
Stahls' have the best products in vinyl. Fair price and normally receive products ordered in 3 days.
Edward, reviews like this mean a lot, thank you. It's especially great to hear your feedback on the vinyl and twill name plates. Knowing you're getting the quality you're looking for along with dependable turnaround times is wonderful to hear. Thanks for continuing to trust us with your orders!
This company is awesome. Great service.
Eric, thank you for the awesome review! We're grateful for your support and happy to hear you've had a great experience with our team, and comments like yours remind us why we do what we do. Thanks for being part of the community!
"Superb customer service" is so wonderful to hear, thank you Edward. Our team works hard to be responsive and helpful, so it's always rewarding when that effort makes an impact, we'll definitely let them know. We truly appreciate your support and look forward to working with you again.
for the last several months we have been having an ongoing issue with the Carrier sheets not holding our dtf transfers and having very inconsistent results with is this a hot peel or is this a cold peel which is this going to work, are parts of the transfers going to fall off when I moved the transfer to the garment. This is a long term problem which stahls is very aware of we have now been told that within a month it should be fixed. this is terrible, stahls has been the leader in heat transfer for decades, and we have been a customer for nearly 4 decades PLEASE do better, fix these problems
Thank you for taking the time to share your experience. We understand how frustrating it can be when results aren't as consistent as expected, and we truly appreciate your many years as a customer and your candid feedback. Concerns like these are important to us, and we shared your comments directly with our team right away so they could review them further. A member of our Customer Service team was made aware of your feedback and has reached out to connect with you directly, discuss the details, and help troubleshoot with you. Thank you again for bringing this to our attention and for your long-standing support.
Dennis, thank you for the 5-star review! We're glad to hear both the product quality and delivery met your expectations, we know how important it is to have reliable products arrive when you need them, so we appreciate you taking a moment to share your experience! Looking forward to working together again soon!
Been using Stahl's for years, their quality is top notch and the main reason why we keep coming back and will continue to do so!
Moe, this made our day! The fact that you've trusted us for years and continue to come back means more than we can say. Building long-term relationships with customers like you is what it's all about, and we're grateful to be part of your journey. Thanks for the kind words and continued support.
Easy order process. Description of products and instructions are on point. I also love how the site shows what products can be used with each other.
Thank you so much for this, Andrew, we really appreciate you taking the time to share it. It’s great to hear the ordering process felt smooth, and even better that the product descriptions and instructions helped make everything clearer along the way. That’s something we put a lot of focus into, so it means a lot to know it’s making a difference. Really appreciate your support, and excited to work with you on your next project!
Overall the process has the right steps.. but for someone that is new.. not sure on exactly what's needed (product) or how to do it.. the process is very unforgiving. There should be more ways to edit the comments, ask questions.. but there are times where the only option is "cancel or approve". Also I had to call a few times to customer service and they really struggled (for the most part) to help. So the system is a bit tough, no abilty to ask/help and the knowledge on call-in is lower than average on the topic I was working on (leather patches)
Thank you for taking the time to share this Craig, we really appreciate it 🙌 It sounds like you’ve been working through a lot of moving parts, especially with newer workflows and products, and we understand how that can feel frustrating when things aren’t as clear or flexible as expected. Your feedback around the artwork process and support experience is incredibly valuable. We’d really like to take a closer look at your experience and help you work through some of this. A member of our team will be reaching out directly to connect and see how we can best support you moving forward.
69 reviews matching