Stan

Overall good service and good app

My experience with Stan has been great…

My experience with Stan has been great so far. I especially appreciate the helpful and responsive customer support team. When I had an issue with accessing my account, they were quick to respond, listened to my concern, and helped resolve the problem professionally. Stan is a platform that makes it easier for creators to sell products, share links, and manage their online business in one place.

I had an issue with one of my links and…

I had an issue with one of my links and they were super helpful and quick to respond - even on the weekend!

Customer service

Excellent customer service!!

Excellent customer service!! I had a few questions about my payout and Nikki emailed me back quickly and provided a very detailed explanation to my questions!!! Super sweet and very helpful!!

Best ever thank you Stan

I purchased a blender over a month ago…

I purchased a blender over a month ago using your website from Taylor Faria and have made numerous attempts to reach out to find out the status and have gotten no response. The charge of $95 was deducted from my card and have received a confirmation of PR 2911 but no product ever received!! Who can I contact to find out where I get a refund? Please someone. Get back to me, Loretta Morgan

Elvin’s the BOMB!

Elvin’s the BOMB!! He was FANTASTIC at resolving the issues I had, even when others tried, he was the only one that was patient, precise on explanation, and brilliant to resolve in a quick manner. I was very blessed to have had him be a part of helping me. And I left feeling very confident and ready to start my business with great assurance. Two thumbs 👍🏼 👍🏼 up for Elvin!! YOU ROCK!! Thank you, Thank you, Thank you!

More than a disappointment.

I requested on multiple levels at different prompts. And nothing ever came to fruition. It was the same repetitive outcome.Every time I asked. The honest 7 times in a row over a duration, still no proper response or build. Currently, building agentics, this was not only a disappointment, but a waste of my finance and to be frank, my time, which is valuable for everyone on this platform.

Top Tier Customer Service

Stan Store customer service is top tier. All questions I've had have been answered in a timely fashion, and they go above and beyond to make sure I'm taken care of, not making me feel like I'm asking an unreasonable request. 10/10

It's effortless and so use-friendly for…

It's effortless and so use-friendly for my brain

Great customer service experience

Prompt & thoughtful reply from the customer service department, thank you Nikki for taking the time to holistically solve my request!

I was having one hard time with Stan…

I was having one hard time with Stan store. I had created two stores. I started using one and deleted the other. Something unaware of me happen that when I went to login, it would log me into the old store with the current email and password. I could not figure it out for the life of me. Arissa C. and I went back-and-forth for I think 16 or 17 emails. My frustration was running high and she figured it out for me. She was patient and kind and very, very helpful.She is AWESOME. Thank you again Arissa C.

I love Stan store

I love Stan store. Very easy to use for me and my customers.

Fast AI service !

Fast AI service !! They fixed my problem in less than 1 h

DOES NOT PAYOUT AND SUPPORT TEAM NEVER RESPONDS

Stan tells you that the payout box will appear clickable once the funds process (usually take 5-7 days). I’ve waited about a month now and my payout box is still grey. On top of that, I’ve emailed their support email with the email that my account is under 4 different times in the past two weeks. I have not heard back from any of those emails and received no support or contact from Stan whatsoever. I’m extremely disappointed and lost my trust with Stan, I have a bunch of fund stuck in there with no way of paying myself out and no way of getting support. Would NOT recommend.

STAN HIDES TRUE COST OF SELLING!!

Stan is built around Stripe, a payment provider known for supporting international payments and multiple settlement currencies. However, Stan does not allow regular creators to connect their own existing Stripe account. Instead, you are forced to use a Stripe Custom account controlled by Stan. Despite having a USD business bank account and selling in USD, I am not allowed to receive my earnings in USD. Stan automatically converts everything into EUR and claims this is simply a Stripe restriction. However, Stripe itself supports multi-currency settlement in supported countries. The real limitation appears to be Stan’s own payment setup. The fees shown on Stan’s website also do not reflect the true total cost. In addition to the transaction fee, international fee, currency-conversion fee and payout fee, the conversion is carried out using an exchange rate that was approximately 2% worse than the prevailing reference rate in my case. This means creators pay a separate currency-conversion fee and then lose approximately another 2% through the exchange rate used for that same conversion. This additional and significant cost is not clearly disclosed on Stan’s fee page. I have raised this repeatedly with Stan. Instead of addressing the inaccurate fee information or offering a solution, support keeps responding that “Stan takes 0%.” That completely misses the point. It does not matter whether Stan or Stripe receives the money. Stan forces creators to use this payment structure and is responsible for accurately disclosing its full cost. Reasonable solutions would be to: A). allow creators to connect their own Stripe account; B). enable USD payouts to eligible USD bank accounts; C). or at the very least disclose all conversion and exchange-rate costs honestly. So far, Stan has offered none of these solutions and has shown no willingness to properly address the problem. European and international creators should be aware that the actual payment costs can be considerably higher than Stan’s website suggests.

Fast support

I had an issue connecting my Instagram account, but Charlie from the support team literally solved it for me in less than 90 minutes! I thought it would take two weeks to even get a response

Support is amazing

Support is amazing! Wholeheartedly recommend!

I had an issue with login credentials

I had an issue with login credentials. Each representative was very patient with assisting me.