Starbucks (starbucks.uk) has a 2.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I like Starbucks coffee mostly. There is worse. But Starbucks excel at truly dire service. My goodness they're slow. Four minute rule - forget it. The staff are stressed understandably. The customers leave stressed. I'm seriously getting close to permanently avoiding Direbucks in my area.
The drinks were okay but they made us pay for something my son touched when the could of just took of the straw of the cup 😕 very unfriendly service as well
Staff are very very rude - I was abused and threatened for simply standing and waiting for my partner! Outside the shop might I add! I wasn’t even allowed through the door to look as I was demeaned I buy a drink immediately. I replied no and waited outside and then told I wasn’t allowed to stand there. Completely infuriated by their attitude and behaviour- absolutely disgusting went to the cafe across the road - avoid here
Starbucks have put the price up 3 times in the last year, I’ve been drinking in the Starbucks for 4 years but the prices keeps going up, you are driving us away from Starbucks it’s only milk and coffee and a cup
Starbucks, Bournemouth Square: If I could give zero stars I would, simply because of sheer lack of disservice given to my disabled son. When I complained on his behalf I was meet with utter arrogance, one individual [server] said she couldn’t understand the word “penalised” the other individual stated he didn’t understand what I was complaining about because he served and read the menu to my son so what else did I expect” To cut a long story short, the customer service and disability awareness of these individuals is nothing less than appalling!.
I use Starbucks all over Scotland during my travels , because I like their products . The best Starbucks experience is always at The New look Starbucks at Inverness retail park . Abbey and the girls are always smiling and recognise me every time they are a 5 star 🌟 team every time . 👍
Fantastic customer service today at building branch
Half of the drink is pure ice what a waste of money and time
Warrington Retail park. 5 stars. Two separate visits ( between others sites as well) My husband is addicted to Starbucks. You manager. Absolutely went above and beyond for my husband and I. She was so friendly,informative, helpful and patient. I think she deserves a special mention. You should be proud of her. She flew your flag high and proud !!
Lovely professional staff Very courteous throughout. Clean tidy and clutter free cafe No faults whatsoever Melissa the new member of staff certainly has customer focused skills
Coffee to go cup half full had to ask for top up told that’s how it is nearly £5 for half a cup of foam. Not any value for money there.
Way way too hot 🔥 burnt my mouth! And was desperate for a coffee!!!!
I am a member of the Village hotel gym at Bracknell for the past 3 years,& the Hotel has a really good Starbucks in the front of the Hotel I went in today, the good Air Conditioning was most welcome, a new lady served me her name is Sian, as with the other Staff I was met. with a friendly smile 😊 After a good hard gym a good large mug of Coffee a warm smile can make all the difference to your day Well done again Bracknell Starbucks John Morris Ascot A-Z money saving club UK unlimited. I was introduced to Starbucks by the lovely Fitness Manger Rosie
Tables not wiped. Our table had been cleared, so could they not wipe it at the same time? Gents toilet had no paper and then was locked. This is not an uncommon problem. Food, drinks and service okay. Please read these comments and act on them!
Culverhouse Starbucks was so dirty today we didn’t know where to sit. Half our order was plated as in mugs the other had take away bags. Dirty tables needed clearing, food and bags/straws all over the floor and ants crawling around under our table. Staff were friendly but a little bit clueless and more interested in chatting n their head sets about whilst serving cafe customers. Overall, not a nice experience 😕
Starbux in Cannock . NO AIRCON! Staff sweating! People walking in turn and go out. I highly recommend you AVOID @ all cost
Went to Perth (Scotland) starbucks today. Very disappointed in the almond croissants which were stale, not sure how many days old but far from fresh. On a plus note the staff were very friendly and efficient. We normally go to Costa and probably will next time.
Never going in STARBUCKS again the woman was so rude at castle vale in Erdington she was digging out her ear while serving me this is bad hygiene ana unacceptable I tried to contact customer services no answer they don’t care about customers only profit.
Visited the Burnley barracks store and was greeted by a lovely young lady called evie. whose customer service was excellent. This young lady was friendly, polite and welcoming. She is a credit to your company. Thank you evie, for making my experience a good one
Starbucks Borehamwood is simply the Best Better than all the rest I have visited The manager is the nicest guy you can meet warm, friendly helpful The team Anna Katy and Mia always go above and beyond so helpful. The place is clean and tidy with welcoming atmosphere it’s such a pleasure to visit
101 reviews matching