Starbucks (starbucks.uk) has a 2.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Just been to the Glapwell Starbucks (glapwell hill) Dolee ) We have just visited drive-through product today not up to standard staff not very attentive. One of the cups was only half full. My wife had to go back in and ask him to fill it of which he just pulled her face and then put some hot water in not what we usually expect from this outlet. we visit every weekend very disappointed at this.
We waited in a queue of cars to collect our order. We were only the third car in but it took nearly 15 mins to get to the window. When we did get there the girl at the till repeated our order and took payment. We only ordered two drinks, both iced frappes. One was already prepared and she handed it over. She then said the other will be a minute or two. This is now 20 mins after I made the order. Next a young man asks me to pull into the waiting lay-by and it would be brought out. I did, and we waited another 10 mins before someone came out……with the wrong order! I told him to forget it which means I paid £15 for a single frappe and spent over half an hour waiting in a queue and car park. I’m not being unkind but there were 5 people behind the counter. What were they doing? Very, very poor
Since April 2026 I have unsuccessfully attempted to make a complaint to Starbucks. I needed to make an e-card work and had tried to get it to work on my mobile phone. Internet contact is awful. I have complained as follows: CS0311440, CS0316983 and CS0326216. Acknowledgements are 5 days late. Email from me saying I was on holiday are ignored. I have told now that 10 days after a complaint is made it will be discontinued if there is no action discussed. I have decided not to bother anymore with the e-card. Recommend customers be very careful what is ordered from Starbucks My experience whilst working in quality assurance,advised me!
visited the Starbucks Drive-Thru at the Greyhound Estate in Southend and had an unpleasant experience. The woman serving me at the window had her mouth completely full of food and could not speak when she handed me my first drink. I could not understand what she mumbled, so I asked her to repeat it. Once she finished chewing, she just repeated her original comment.Shockingly, when she came back to the window a moment later, she had more food in her mouth and was unable to speak to me again. I just took my drink and drove off. It is incredibly unhygienic and rude to eat your own food right in front of customers while working the window. I am deeply offended by this lack of basic manners and will not be returning.
Location M180 junction 5 I think. Absolutely terrible service on more than one occasion. Ordered 2 of the same coffees & 1 came different weight/half full. Raised a concern, serving member of staff (Asian guy) did a runner & so did the woman who took the order. ‘Charlotte’ asked if we’d like them re-making with a bit of a patronising attitude. Manager appeared & all he was bothered about was the queue what had formed in the drive through! Drinks then were shocking, the protein cold foam was warm & like gloop, undrinkable. Made a complaint online & Starbucks have passed it off to ‘Brewers & co’ saying that it’s down to them as they own that store! 🤦🏼♀️
Visited Starbucks in Hillington glasgow Please avoid this one at all costs .This my experience Walked in with my dog as I was under the impression it was dog friendly as is the one at Govan The girl serving me gets my order wrong She asks if Im sitting in I said yes and proceeded to order a pupacino for my dog . She took my money did not give me my receipt and did not ask my name for my order I then waited at least eight minutes for one of my two coffees So much for their 4 minute rule. Staff were unfriendly Lazy and spent more time talking to each other than serving the customer I then received my food which was inedible The toastie was so hard you couldn’t cut through it. The cutlery was filthy covered in dried in food. I took it over and asked to speak to the manager she apologised and gave me clean cutlery. Shortly after that one of the workers came over and told me they were not dog friendly and I would have to leave She offered me a takeaway cup When I had said that the one in govan was dog friendly she was quite arrogant and told me that they weren’t and Id have to go outside. I paid £22.85 fir food that you couldn’t eat coffee that was cold and to ad insult to injury they wanted me to takeaway my food even although i had paid for sit in . Worst experience ever
i found a razor blade in my bloody coffee
Shocking service from the Starbucks at Walworth in Andover. When I pointed out to the staff that drinks were not being made in order of ordering, the person serving, named Orion, said “if I can do better to come behind the counter and do so” Obviously missed the customer service part of his training. If you don’t mind waiting for your drink, and getting verbally abused while doing so, then make the trip to Starbucks in Andover.
I am deeply disappointed with the service I received at your Canary Wharf shopping centre Starbucks. When I visited on 28 May, the tables inside were very dirty. I politely asked an Asian sales assistant with bleached hair and a name starting with H and Y to clean them. Despite my calm, polite approach, she responded with a dismissive and rude attitude. After that, when I ordered a decaf latte with whipped cream and caramel, I again requested a normal cup. She ignored me and placed it in a plastic cup. When I asked her again and pointed out that she had just cleaned the table and handled my cup with her fingers inside (which they should never do), she reacted in a very rude manner. I was taken aback, as I was only trying to ensure basic hygiene. When I pointed this out, she accused me of being rude, though I had been nothing but polite. She and her colleagues refused to give me their names and covered they name tags even if they have to show it by law. This was an unacceptable experience. The tables, cups, the rude staff, their lack of hygiene and overall service fell far below any decent standards in the civilised world. I have requested a full refund and am still waiting for a response.
I visited London Road Glasgow today The service I got from Jen was amazing Well done Jen
On Saturday 30th May we stopped for coffee as usual at Starbucks Corley services South. It was very busy but the drinks were flowing thick and fast. We were mesmerised by the speed,efficiency,hygiene and politeness on a young Barrister named Harley. If this young man is not involved in Training of other staff he certainly should be. What a pleasure to see a young person at the top of their game
Bought a Starbucks as was desperate for a coffee from Hartshead moor services never rated your overpriced drink never be having any more drink it after 4 minutes it was cool should of gone to greggs in birch services never get a bad drink there.
Just about everyone I know drinks coffee
Terrible service. Please don’t expect to use the customer toilets as they are clearly for staff only! Having bought drinks I asked to use the toilet, how very dare I! The staff very borderline rude, seemed not to understand what I was asking and then let themselves into the toilet whilst ignoring me and my family. Avoid!
I was at Newton Aycliffe Starbucks. Ordered some pistachio scrolls. The lovely barista named Jess came out to let us know there were unfortunately none left but offered something similar which we accepted. She then came out with our drinks and FOUND SOME PISTACHIO SCROLLS. She was so kind and genuinely made our day and I cannot express what a slay she was that day. Thank you Jess you are an asset to the company x
I have just been to starbucks at luton retail park , i ordered a coffee and visited the toilet , the state of the gents was unusable with defication etc , i went to tge ladies which eas not much better , i let a staff member know and promptly dumped the coffee I purchased , i am sitting outside in view of the toilets from the carpark and no staff member has looked at the toilets never mind sort them out 20 minutes later This store is a disgrace
Starbucks A303. Coffee good BUT experience totally spoiled and not at all relaxing mid journey as the inside stank. Stale wash cloth smell in main area, next room stank from the loos. Didn't clear at all while we sat there. As we left saw online that other reviewers had mentioned this. Please management sort this out. It really shouldn't be so smelly and we won't be recommending others stop here to break their journey. Brightside is so near there is no point sitting in a stinky 1970s style dirty Starbucks when there is a cleaner alternative close by.
Whole place was filthy from the bins to the floors. Old cups left on tables with no effort or desire to be cleaned or cleared away by the un busy female staff. The gents toilets were horrific
Visited starbucks today, ordered a flat white and a raspberry sponge cake cost me 4.50 for the small cube cake sponge with bit jam and coconut I could have gone to any supermarket and bought a slab cake at probably half the price . How can these coffee retailers charge this amount.
Gone down hill. Matcha is disgusting. Costa 100% better!
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