Step (step.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 94% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-11.
STEP is just truly amazing! When I reached out for the first time due to having some questions, they didnt hesitate to respond! They had clear instructions, wonderful attitude and just the best help! Great team!
We love to hear it, Riri! Thanks so much for your kind review, we're so happy to know that Step has been a helpful financial tool. Thanks for being a part of Step 💙💗💛
I’ve used step for awhile now and everytime i’ve reached out they were perfect! Very clear with instructions, very nice attitudes and amazing people!! I would definitely recommend this app to others.
Hi Joshua! Wow, thanks so much for your 5-star review. We're happy to hear that Step has been an easy to use tool for your financial growth. Thanks for being a part of Step! 💙💗💛
very friendly and helpful quick response and concise info
We love to hear it, Daniel! Thanks for your 5-star review and for being a part of Step 💙💗💛
Honestly was so skeptical but not disappointed! I really was weary of signing up with step knowing it was not a tradional banking system, however they have proven me wrong . It is a great company to use for multiple reasons. Using Step ive managed to drastically increase my credit in just 1.5 years , going from fair to exceptional . I also love the rewards that come with card - making purchases feel less like a sting when spending money . If you have a child who likes to buy things on their sticky ipad or other gaming systems , this card is a GEM ! They get their own debit card to enter into the devices, so no more giving them your card info , and having situations of "accidental" spending - the card will also help them build credit if 18+ , so another bonus ! Their customer service is also great - very promt - never have had to wait more than 24 hrs for responses with actual solutions ! Overall 10/10 Fintech company !
Hi Christina, wow! We're so happy to hear that Step has been able to help you grow financially and that your experience has been a surprising, but good one! Thanks for taking the time to leave us such a thoughtful 5-star review, and thanks for being a part of Step! 💙💗💛
They are very helpful with the things I needed help with and were very kind
Hi Chris! Thanks so much for your kind 5-star review, we'll be sure to share your feedback to our team. Thanks for being a part of Step! 💙💗💛
A relative is traveling abroad and needed funds very quickly. She is under 18 so getting the funds to her was very important. We allowed for the planned delay in transferring funds internationally. We were concerned and called Step Support. They assured me that the funds would be delivered as planned. And yes, the funds arrived on time and the agent handling the call was very helpful and professional.
We love to hear it, John! Thanks so much for your kind review, we're happy to hear that your teen's international experience went well while using Step! 💙💗💛
Really good customer service and support!
We love to hear it, Alex N John! Thanks so much for your 5-star review and for being a part of Step 💙💗💛
Fast secure service and to the point of why I was contacting them. Awesome polite staff. Thanks!!
We love to hear it, Kyle! Thanks so much for taking the time to leave us a 5-star review. We're happy to have you here with us at Step! 💙💗💛
Very supportive and helpful app, really recommend it!
We love to hear it, Brycen! Thanks so much for being a part of our #StepFam 💙💗💛
I’ve been using Step since i was 13, i’m 18 next February and this has honestly been the only bank i’ve trusted and used. Customer service is extremely helpful it takes a little bit for them to get back to you but when they do they are on top of their game to help.
Wow, Mimi! We're so happy to have such an OG Step member leave us a 5-star review. Thanks so much for sharing your experience, we're happy to have you here with us at Step 💙💗💛
KEVIN AND AMY!! I completely lost my phone and could not access any of my information including my email to get my verification code to log into my account or anything, I had about $1500 in my savings in Step and I was worried that I wouldn’t be able to get back in but thanks to the help of Kevin and Amy they helped me reset my information so I could get back in. So you’re definitely safe with Step!! Thank you again!
Hi Karlie! Wow, thank you so much for your 5-star review. We're elated to hear that Kevin and Amy were able to assist in getting your account back. Thanks so much for sharing your experience with us and for being a part of Step 💙💗💛
i actually love using step but the one thing is that they keep updating the apps interface when i finally figure out where what is 😭😭 but other than that, step is amazing!!
Thanks for the feedback, Deni! We'll be sure to share this with out designers. We're happy to have you here with us at Step 💙💗💛
Support is always super helpful, even when you might not like the current issue you're discussing.... Always polite and make you feel heard though.
We love to hear it, James! Thanks so much for taking the time to write us a 5-star review, and thanks for being a part of Step! 💙💗💛
Very nice service if you need help got my credit up as soon as I turned 18 I love this app
We love to hear it, Emily! Step's main goal is to help you kick off your financial journey with boosting your credit score, so we're very happy to hear this helped! Thanks for your 5-star review and for being a part of Step 💙💗💛
Needed something to provide to the dmv with my name and current adress and a from they provided worked came reallin clutch for me because I didnt update my adress so my bank statements were all in my old adress
Hi King! Thanks so much for your 5-star review, we're happy to hear our team was able to assist in your concerns and get your issues resolved! We're happy to have you here with us at Step 💙💗💛
JAM!!!!! Was very help in assisting me with a matter I didn’t think with possible to be resolved, my old debit card had a deposit on it, and they reassured me that they will solve the problem by the end of the business day. Also, the quick response. I was not expecting to hear from anyone as soon as I did.
We love to hear it, King! Thank you so much for sharing your experience with us. We'll be sure to share your feedback with Jam and the rest of our team. Thanks for being a part of Step! 💙💗💛
Sam with customer service was incredible!!! She answered my questions and what she couldn’t she escalated it to the higher ups! What a wonderful person! Thank you Sam you’re the reason I think I just might continue to use step. Thanks again!!!
Hi David! We greatly appreciate your 5-star review and are happy to hear that Sam was able to resolve your concerns! We'll be sure to share your feedback with her. Thanks for being a part of Step! 💙💗💛
Great team of staff working together to resolve an issue with my dashboard not properly loading and $500 transferred from my bank to my dashboard not showing up. Staff were all very polite and helpful, and never gave up. After a few attempts, Jerod suggested to not use facial log in, but to use personal manual log in method, and voila’, problem solved! Thanks team and especially Jerod! You guys are amazing and worthy of one of the nicest internet bank credit card programs I could find to help establish credit for my teenager.
Hi Daniel, wow! Thanks so much for sharing 5-stars with us. We'll be sure to share your feedback to our team and let Jerod know how helpful he was. We're happy to have you as a part of our #StepFam 💙💗💛
Such a great app! Has so many options to earn money, cash back, play games, do surveys, etc. And after you earn it all gets put directly into your account! The debit card is amazing too. There’s a physical and virtual copy that you can get, so you can pay with the physical card or just your phone. Also it automatically tracks what you buy for certain brands and then gives you cash back! I would definitely recommend this app for EVERYONE!
Hi Marshy, wow! Thank you so much for such an incredible review. We're so happy to hear that you are enjoying all that the Step app has to offer. We're happy to have you here with us at Step 💙💗💛
Great customer service, very helpful!
We love to hear it, Jack! Thanks so much for rating us 5-stars and for being a part of Step 💙💗💛
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