Hollyland Technology (store.hollyland.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
We ordered an A1 windscreen for an M1 microphone, and of course; it didn't fit. I give the representative 5 stars, because she was very helpful in providing options to correct our mistake. The overall 4 star rating is due to the exorbitant shipping charges, which; in our case was nearly equal to the cost of the item! I love the product, but next time will order thru Amazon.
I would give negative stars if I could. This company launched a Kickstarter campaign for their newest product, Hollyland MELO P1. The delivery was supposed to be early July, however it's almost the beginning of August. Plenty of backers have yet to receive the product. It's frustrating, but if it's a normal kickstart delay, the frustration wouldn't warrant a 1 star negative review on here. This is not the typical Kickstarter fundraising delay where the company needed more time to produce the product, or some other legitament reason. Heck, it's not even a scam where the product never existed. A quick search online, you can see multiple influencers having the physical products, giving reviews immediately after the Kickstarter campaign ended. This is still understandable in terms of business strategy, in terms of promotion strategy. What makes this experience infuriating is that on Amazon Canada this product already has three reviews from verified purchasers with photos of the product attached from late July. It means that this product is available and they were capable of shipping to people who purchased it through Amazon. So, why have they not fulfilled their Kickstar orders? There were two communication from them after the Kickstarter campaign has ended. None of them addressed the delay. Both of them still insisted on the narrative that the product is ready to be shipped. The campaign ended on June 2nd, we received one communication on June 3rd, and one on July 8th. During the campaign the company was responsive and as soon as the campaign ended they went cricket. The absence of communication. The failure to fulfill orders from customers who trusted and funded this product, and only to see people who bought it later on already receiving the product. All in all, it leaves the backers confused. It's such a bizarre experience. I don't know if we will ever receive the product. I guess the least I can do is share my experience so others don't fall pray to this company's disgusting business practice. The only positive thing I can say is they did refund the early bird VIP kickstarter deposit. Hollyland, you have the product available, you took the money, and you have my shipping name and address in full, why don't you just ship it to get this over with?
Hi there, Thank you for reaching out to us. We’re sorry to hear about the issue you’re experiencing with your recent order. We understand your concerns regarding the MELO P1 Kickstarter fulfillment and appreciate your support as one of our early backers. To help you resolve this as quickly as possible, could you please contact our support team directly at [email protected]. Once you email them your order details (such as your name, order number, and payment confirmation), our team will review the situation and make sure you receive a clear update and the assistance you need. We truly appreciate the opportunity to make this right for you and will do our best to ensure a satisfactory solution. Best Regards, Hollyland Customer Support
Great company, great products, great customer support! Highly recommended.
Excellent customer support from start to finish. Shortly after purchasing my Hollyland Lark M2, I noticed that one of the transmitters had an abnormal battery drain issue, even while completely switched off and not being used. The second transmitter worked perfectly, which made it clear that there was a problem with that specific unit. From the moment I contacted Hollyland, the support team was extremely helpful, professional and responsive. They carefully reviewed all the information I provided, guided me through the necessary checks and followed the case closely. A special thank you to Callie, who was incredibly kind, attentive and efficient throughout the entire process. She not only kept me updated, but also contacted the after-sales team and requested that my case be prioritized because I needed the microphones for work. The warranty request was approved very quickly, I did not have to return the faulty transmitter, and a replacement transmitter was sent to me free of charge. Even when there was a slight delay with the shipping process, the team continued to follow up and kept me informed. I have now received and tested the replacement transmitter, and everything is working perfectly. This was one of the best customer support experiences I have ever had. Hollyland showed real commitment to solving the problem and making sure I was satisfied as a customer. Thank you very much to Callie, Alessio and the entire Hollyland support team. I highly recommend both the product and the brand.
Thank you so much for your wonderful review! We're truly happy to hear that everything is working perfectly. Thank you again for your patience, trust, and support. We hope our microphone continues to serve you well, and we're always here if you ever need us.
I ordered the Solidcom SE Pro from them, and when I had a question, the customer support was friendly and fast to help me.
Thank you for your kind words! We are always here to serve you.
Update 29/06 Updating to 3 stars because I fear Hollyland's team will not stop, if I leave my review at 1 star. Hollyland's customer service is reactive rather than pro-active. After I explained I was away until 28th June on a business trip, they then sent me 5 emails (from 2 separate email accounts), to try and get me me to update my Trustpilot review - is this bordering on harassment? I had to instruct them, I had limited access to my emails and couldn't fully reply until I was back. They did send me a free returns label eventually (as I was legally entitled to) and I am very grateful for that but it was a battle trying to get a returns label, which it shouldn't have been. In the emails, they then proceeded to ask me to even remove my review. They incentivised me by offering me a future discount and also that they'd provide free accessories for free but the whole attempt at resolution, felt inauthentic and reactionary to the fact I'd left a 1 star review. I explained I'd get back to them on 28th but I was extremely jet lagged, so hadn't logged onto my emails. This morning, after waking up, they'd already sent me 2 emails and even kept tabs on the punctuality of my replies to quote "it's already 29 June" - WOW, not sure whether that's exceptional customer service or rather intimidating. To summarise, Hollyland's customer service is one extreme or the other. They either take forever to reply and aren't compliant with EU regulation or they'll follow up constantly, to a point it feels like you're being harassed. The solution to my returns issue was great, however the constant follow-up attempts, after they'd initially taken 1-2 business days to reply felt marginally hypocritical and I honestly wouldn't buy from them again, despite their products being fantastic quality. To date they still advertise "free 30 days returns" on their EU site.... Original Review Fantastic product and microphone and very quick delivery - very happy with the quality. I wish the same could be said about the returns policy and customer service. I ordered directly through the Hollyland because of the great Trustpilot ratings and the “free 30 day returns” advertised on their website. I ordered 2 different microphones in different colours from the EU site with different adapters. I didn’t like the pink (box still sealed and unopened) because it would work with the content made for my work and didn’t need the extra adapter. I asked if I could return the pink microphones. Customer service replied promptly via email but their returns policy doesn’t at all adhere to the EU consumer online purchasing rights or the 14 days “cooling-off” period. The 14 day Widerruf is no where to be seen on their returns T&C’s either. They said they’d accept my return, as if they had a choice or the power to decline (they legally have to accept it, if it’s within 14 days) but I had to pay for returns postage, despite being advertised TWICE on their website there is a 30 day free returns window. EU law also states, buyers are liable for paying returns PROVIDING they were informed about the postage costs BEFORE buying. No where in their returns policy does it explicitly say buyers are liable for returns postage. All it mentions is shipping costs will not be refunded, understandably if the item was shipped. I’ve received 2 email replies, with a very USA centric returns approach and I’m no closer to returning the product or any idea how I can return it. There’s always about 24 hours between each reply, so this could be going on for a while, until they admit they’re breaking consumer rights laws. If you’re going to operate and trade in the EU, please have policies that legally comply with EU consumer laws. I know my rights and as I bought the microphones for freelance work, I’ve raised this with the European Enterprise Network and sent Hollyland customer service articles from the official EU sites, clearly stating my rights about returns and shipping costs. Also why is it plastered across your site, that free 30 day returns are offered if they’re actually not? This is deceptive advertising, again not adhering to EU transparent advertising laws. They sent me copy and paste email responses that state because it’s not due to a defect product, I’m liable for returns costs. Moral of the story, don’t advertise 30 day free returns over your website, if the returns aren’t actually free and then you won’t get upset customers like me, leaving negative trustpilot reviews. Hollyland can’t just make up a returns policy, that suits their agenda!
Dear Phoebe, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations! We understand your concerns regarding the return process and apologize for any frustration caused during our communication. According to our standard policy, prepaid return labels are generally not provided for returns that are not related to product quality issues. However, after carefully reviewing your case and in an effort to provide a better customer experience, we made a special exception and have already arranged a prepaid return label for you at no cost. Our team has contacted you via email with the return details and remains available to assist you throughout the process. We sincerely appreciate your feedback, as it helps us identify areas where we can improve our service and communication. We hope this solution demonstrates our commitment to resolving your concerns, and we appreciate your understanding. Kind regards, Hollyland Support Team
I had a problem because the micros didn't pair with the receivers. I wrote them and they sent me a video explaining how to fix it. It worked! And now I can use my micros as always. Thank you very much.
Thank you for your recognition!! We are always diving to resolve issues from our customers. If you have any further questions, feel free to contact us.
Hollyland is an extremely professional organization. It has been a pleasure working with them. Their level of communication is off the chart and they make it easy for us to do business with them. Their shipping is very quick and the follow-thru until the order is delivered is phenomenal. Thank you so much for your help in getting us what we needed!!
Thank you very much for your appreciation. We hope you have a pleasant experience using it.
After reading many excellent reviews, I purchased my first Hollyland product: a wireless mic for my iphone. My interviews are now going more smoothly than ever, thanks to this excellent, amazingly affordable product. What a pleasure to rid myself and my interviewees of a standing mic. I did have a tiny hiccup (my error, not product's) and contacted customer service via email. They responded and solved my problem almost instantly. I will be buying Hollyland products from now on.
Hollyland customer service is top notch very polite interaction and i got my item on time.
Great product and service from the support and after-sales team has been best-in-class. Thanks a lot for all the guidance provided.
Very good products, beautiful and high quality! I'm very glad that you can easily and quickly contact the support team, everything is at a professional level! Thank you!
Excellent quality equipment, the best brand in terms of quality and price available on the market, plus excellent customer service
I use the microphones in my classroom. One of the magnets was lost. I searched the Hollyland website and Amazon for a replacement magnet, but couldn't find those for sale. I reached out to Hollyland and they donated four replacement magnets to my classroom.
The Hollyland Lark M2 is a great microphone to record good audio. I’m satisfied with the product. The customer service was also helpful, as I ordered an additional item wrongly, but they replied fast and offered a refund for it.
"I recently purchased the Lark Max 2 from Hollyland, and while I am still in the early stages of getting to know the device, I am already incredibly impressed with the company itself. There was a minor hiccup with the initial shipping, but the support I received was outstanding. A representative named Zora assisted me personally. Despite it being the New Year holiday, she stayed in constant communication, walked me through the entire process, and ensured my replacement arrived quickly. I am super happy with how this was handled. It’s rare to find this level of dedication to customer satisfaction—highly recommended!"
I bought a kit of C1 Pro intercoms with Hub for event production. They work great for the intended purpose! The kit came in a peli-style case with alot of accessories and spare parts. Double antennas, ear-muffs, batteries etc. I contacted customer support regarding a question about the product, and they replied quickly. My only real complaint, is that the website eu.hollyland.com could be more clear on what is included in the kit.
I received excellent service when I needed help with my microphone. The customer service was exceptional in resolving my problem. The microphone is high quality, I recommend it.
60 reviews matching