Store Playstation

Didn't let me refund a game because it…

Didn't let me refund a game because it automatically started downloading

Fichage de masse Bad terme of usage

Age verification check.

Well that's half an hour + of my life lost on a ridiculous age verification check that does not work. Despite multiple attempts I'm still not verified despite having paid by credit card for many many years. Anyway, I wont bother again, playstation plus cancelled.

Wanted to refund starfield

Wanted to refund starfield, had a mega crash and save corruption at 122 hours. This corruption became an issue that prevented any new game starts and completely rendered the game busted. I reached out to support where I got an agent MIA who basically ignored the entire issue I spoke of and just said "no, wait for patch" and declined me. She then proceeded to block me from support as spam to further stop me from getting help. I would also like to point out that PlayStations refund policy is a LIE and they are breaking the law. They state that if a product is fault or broken they CAN refund it. They have also broken country laws since in the EU and UK the consumer rights law says if your product is faulty it MUST be refunded. This is for you MIA and PLAYSATION SUPPORT 🖕🏻🖕🏻🖕🏻🖕🏻

Absolutely terrible experience.

Absolutely terrible experience. I waited ages for the agent and than before resolving the issue, he disconnected and the AI couldn't reconnect me, saying there is an error. I went to my Bank to query the payment. You have to be very careful with them.

Auto renewal is a scam and the customer…

Auto renewal is a scam and the customer service is a joke.

rejecting address

I wanted to buy a PlayStation 5 Pro console just before the price change, but during checkout the store kept rejecting my shipping address and I didn’t know what the problem was. After the price increase, everything suddenly worked and my address was accepted again. I’m a PlayStation Plus Premium subscriber, so I feel misled by this kind of behavior from Sony’s official store. I do not recommend shopping there.

Playstation Overcharged

Bought PS5, inserted PS4 disc for GT7 which installed. Once installed was offered the PS5 upgrade for offer price of £5.00, selected the offer and downloaded at which point I was charged £34.99. Support not interested as can only refund prior to download. What a scam!! Should be zero stars!

Please stay away from buying any…

Please stay away from buying any playstation product.. the service is disgusting and they take forever to do anything and they are just like robots only following scripts!!!

Things used to be better

I've been using this service for years, but the prices are getting absolutely ridiculous. PSN games have never been cheap, but this is taking it too far. And the dynamic pricing is just a joke. My friend and I, who live in different cities, are seeing different prices. This is just ridiculous. It used to be a great service. And the support is, as always, consistently terrible.

If I could give zero stars, I would…

I bought MLB The Show 26 Deluxe Edition specifically for early access, and despite the game releasing last Friday, I was only able to play a demo all weekend. Once the release date for the actual game came out on Tuesday, still only able to play demo and some over streaming which disconnected me numerous times and never saved my data. I contacted PlayStation support multiple times, spent over 40 minutes on each call, and ended up doing more troubleshooting than they did. Yesterday an agent told me to try a list of steps and call back today for a refund if it didn’t work. Today, after the issue still wasn’t fixed, another agent told me I couldn’t get a refund because I downloaded the game—even though I was told by the other agent to download the game and even though it’s a digital copy that can be deleted on their end. He admitted he didn’t know why the previous agent told me a refund was possible, then repeated that I wouldn’t get my $89.99 back no matter what. When I explained that I paid for a product I never received, he hung up on me. I’ve been a PlayStation user for years, but after this experience, I won’t be purchasing another digital game from them.

Dynamic pricing!!!!

Dynamic pricing is wretched and I will not buy anything on your store until this ceases.

There now trying to steal money by…

There now trying to steal money by using ai to up the price

Fast response on live chat

Fast response on live chat. I had a problem with funds and couldn't afford to pay for the year. Playstation immediately gave me a refund to help with my hardship. Thank you!

Boni in customer service is very helpful

Giving this review two extra stars because Boni in customer service is a friendly and helpful person who managed to assist me in recovering my account in only one call, he needs to get a promotion or bonus for his awesome services. Prior to this, I had repeatedly had issues when contacting Sony to recover my account for months on end as their email system keeps malfunctioning and there are some horrid individuals on the call line. Robert was rude and only "tried" to help when I put my sister on the phone because he has never spoken to women before, and Christine was nice but did not know how to operate the email system!

Worst servise in the whole world of…

Worst servise in the whole world of technology absolute nightmare

Absolute garbage

Absolute garbage. Waited one hour after the chat it for a live agent. Because I couldn't provide info as wild as the serial number of the first ever console I had, the response was genuinely "tough, bye". Not those exact words obviously. So I then have to wait another hour for another agent. I think my account has been compromised but because all I can confirm is the exact date and amount of my PS Plus subscription and the serial number of my last console, they still won't take any action. Zero stars is what they are worth

Bought an incompatible game, no refund

Bought a game, can't even download it, had to go through a maze of steps to be able to contact them, because website automatic refund system doesn't work, and then they deny the refund on the grounds that 14 days have passed. It's incredible that such a big company has such reviews as seen here. But no problem, lesson learned.

ABSOLUTE EVIL COMPANY!! YOU WONT BEILEVE THIS!!! THEY SCAMMED ME! THEN BANNED ME!!!

ABSOLUTE EVIL COMPANY!!! SCAMMED ME! So i bought a game from their online store on PS. I cant see the game preview, just description. It says released in 2024 to 2026 (its a bundle of games). I download it and open it and its OLD games from 90s and early 2000s!!! SAME DAY.. WITHIN 24 HOURS.. FEW HOURS ACTUALLY.. I reached their support to ask them to cancel the game and refund. THEY SAID NO!!! I TOLD THEM THE ADVERTISING OF THE GAMES IS WRONG!!! THEY WERE NOT WILLING TO EVEN LOOK AT THE ISSUE OR EVEN DISCUSS IT! UNTIL TODAY THAT DIDNT HAPPEN!!! (THIS GAME WAS BOUGHT MONTHS AGO WHEN THIS FIRST HAPPENED). I kept asking them to JUST LOOK AT THE ISSUE OR ESCALATE IT! BUT NOTHING!!! They kept saying no refund to games that are downloaded!!!! WELL HOW ELSE WOULD I KNOW THE GAME IS NOT AS ADVERTISED UNTIL AFTER I DOWNLOAD AND LOAD IT!!!! HOW!!?!?!?! Anyways.. THE MAIN ISSUE... IS THAT THEY WOULD NOT EVEN DISCUSS IT. AND YES I TRIED SEVERAL TIMES. THEY TURN A BLIND EYE TO THE ISSUE AND KEPT SAYING THE SAME THING (NO REFUNDS). AND THE FACT I REACHED THEM.... RIGHT AFTER I OPENED IT PISSES ME OFF! ANYWAYS.. I raised A DISPUTE through the BANK for a CHARGEBACK. The bank LOOKED AT THE ISSUE AND accepted and I was refunded the MONEY! HERE IS What THE EVIL COMPANY DID... THEY SUSPENDED MY ACCOUNT after they got charged back! AND DEMANDED THAT I PAY THE "DEBT" AS THEY CALLED IT, TO GAIN ACCESS TO MY ACCOUNT. OR I WILL GET A PERMANENT BAN! SO APPARENTLY YOU HAVE TO DO THIS OR YOU ARE BANNED FROM ALL THE GAMES YOU EVER BOUGHT!!! THEY OWN YOU! AND THE WAY THEY DO IT IS SO EVIL. I ASKED THEM THEN TO LOOK AT THE ISSUE!!! THAT PREVIOUS THEY REFUSE TO! THEY SAID NO! IT WAS DETERMINED THAT THE PURCHASE WAS CORRECT AND THINGS LIKE THAT THEY KEEP SAYING. BASICALLY.. THERE IS NO WAY THEY WILL EVER REFUND A GAME YOU BUY. REGARDLESS IF SOMETHING IS WRONG WITH IT, IF IT WORKS OR NOT. IF ADVERTISING IS ALL WRONG. DOESNT MATTER! ITS A GAMBLE!!! ITS A COMPELTE GAMBLE WITH THESE GUYS! ANYWAYS... THEY SAY PAY THE DEBT TO GAIN ACCESS! I SAID WHY!? I WON THE DISPUTE!!!! HOW CAN THEY "CREATE" A DEBT AND THEN ASK ME TO PAY! THIS IS LIKE HAVING A CASE.. AND COURT RULES THAT YOU WON THE CASE.. AND THAT PS SHOULD REFUND YOU. AND THEY DID AND ISSUE COMPLETELY CLOSED..... AND THEN AFTER THE CASE IS DONE, THEY SAY PAY US OR ELSE!!! IMAGINE THAT! SO ANYWAYS.. I CANT GAIN ACCESS UNLESS I PAY THE FAKE DEBT! SO I ACCEPTED UNFORTUANTELY... BUT NOT WITHOUT MAKING THIS REVIEW! ANYWAYS... GUESS WHAT!? I CANT JUST PAY IT THE NORMAL WAY (CREDIT CARD ETC...). I HAVE TO BUY A PS GIFT CARD (GREATER THAN DEBT AMOUNT!!!!) AND THEN TO LOAD IT TO A LINK THEY GIVE (TO FILL THE WALLET) THEN THEY WOULD SETTLE THE DEBT THEMSELVES IN A FEW DAYS AND GIVE ME ACCESS IF THEY DEEMED I AM WORTHY! SO I DID! THE WHOLE PROCESS TOOK A WEEK! THIS IS HOW EVIL SUCH CORPORATIONS ARE!!!

Garbage company It deserves 1 star

Garbage company It deserves 1 star ! First time when you cancel you subscription immediately for wrong purchase you’ve received an email saying sorry to let you know usually you get refund within days or week , but they don’t let you know that you have to request a cancellation and request a refund separately.