Idiots
It’s very bad because I’m waiting for 20minutes on hold and no one answer me to accommodate me I have problem with psn connection and I want help and no one answer. This is your job if you can’t do it go to your home
About Store Playstation
Data updated- Website
- store.playstation.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/93)
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Is Store Playstation legit?
Store Playstation (store.playstation.com) has a 1.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Disappointing Order Experience
The order process was pretty smooth, but I ran into issues with delivery. My PS5 arrived on time, but the accompanying accessories were delayed and packed separately. It was frustrating having to wait longer for items I expected at the same time. Communication could be better.
I have been a loyal PlayStation…
I have been a loyal PlayStation customer for more than 10 years. My account was suspended over an account balance. I followed PlayStation’s instructions, purchased a $50 PSN card, and submitted the voucher, but I still cannot access my account or the digital games I purchased. The support chatbot repeatedly claimed it was escalating me while looping through contradictory responses. When I finally reached a live agent, I was told restoration could take another 1–3 business days. Taking payment immediately while continuing to block a longtime customer from purchased content is unacceptable. I am requesting that @AskPlayStation review my existing restoration cases and provide a real response. Case information is available privately.
No disc
No disc, not buy 💿💪🏼
They implemented age verification
They implemented age verification. On a device I bought and owned for 3 years to twitch stream on. And now I can't twitch stream (I'm an adult). Because I won't give into this government overreach and privacy breaching behaviour.
BOYCOTT SONY & PLAYSTATION
BOYCOTT! Anti-consumer company, making extremely greedy decisions to only benefit the shareholders at the cost of dedicated customers. People are waking up, and the revolt is starting.
Extremely anti consumer…
Extremely anti consumer behaviour/monopolisation by Sony for removing disc support. Boycott them now
Extremely poor service
Extremely poor service. After 30 years of loyal service I will no longer buy and sony products. My account was locked out and they expect me to find the original serial number for a console I had an account with geol 2009 and provide information from an email account that I cannot access as its now extinct. They service is extremely poor.
They have not renewed one of the most…
They have not renewed one of the most popular games ever, Destiny. Needs new management.
Absolute joke of a company
Absolute joke, I bought a game and after two weeks I'm still not able to play it. It won't load up even, Steam won't help they say it's not their problem it's a playstation game so I have to contact them. It's taken me two hours just to create a playstation account and get logged in. Every time I speak to the chat it says I must be logged in even though I logged in seven times. I click the chat link to log in and it says there is an error logging you in, probably because i'm already logged in? When I eventually get logged in for the eighth time they say they are experiencing high numbers of problems so can't help me.
I preordered the 007 Limited Edition…
I preordered the 007 Limited Edition controller and was extremely disappointed when it arrived with the box badly damaged. I contacted customer support and arranged a replacement, only to wait another six days for a second controller that arrived with an equally damaged box. For a limited-edition collectible, the packaging quality is shockingly poor. There appears to be little care taken to protect items of value during shipping, and the overall customer experience has been very disappointing. The lack of proper packaging and quality control reflects poorly on the company and shows a concerning level of incompetence in handling premium products. As a customer, I expected much better treatment and far greater attention to detail.
Terrible customer service and borderline fraud
Never purchase anything from the PlayStation Store on PS5, especially add-ons, because these get automatically downloaded to the console without your consent, making them ineligible for a refund. Terrible customer service that took 9 days to reply to a simple refund request.
Age verification twice
When I signed up for my PlayStation account I verified my age with Yoti despite this I’m being harassed to verify again as they want to harvest my personal data again. I get these emails several times a week VERIFY YOUR AGE TO KEEP USING COMMUNICATION FEATURES This is a reminder that age verification will soon be required to use PlayStation® communication features, such as messaging and voice chat. You will still be able to access other PlayStation services, like games, trophies, and the Store, if you do not verify your age. I already did it, I’m an adult and I’m sick and tired of this BS
Working only in certain countries
I don't understand why you cannot buy games from any country? Why store is limited only to certain countries? The experience was awful. Otherwise service works great, no issues with buying games.
PlayStation rip off
Having the PS5 and VR2 headset i was deleted to see Microsoft flight sim had been brought to the PS5 with VR2 compatibility, how wrong I was, it is of very poor quality compared to Xbox series x and PC, unlike the Xbox version or the PC version the whole game is not downloaded only the the base, so the environment is live stream of some washed out live effect of what is a poor attempt at Google map effect but without all the needed info to actually use the game to what it is proposed to be. Visual effects makes you think you need multiple glasses, impossible to get any focus even at the highest setting. Now try getting a refund as it is not as it claims to be, no chance, they use some BS digital context to prevent it, but I will use bank to retrieve the money, as this is a con.
Impossible to contact and incredibly poor customer service
Case Reference: 52627322 It feels as though PlayStation Store has purposely designed their consumer journey to be as difficult as possible. Getting in touch with support is almost impossible, as there is no direct contact email or phone number provided (or they are completely hidden from the consumer). Instead, you are forced into a frustrating automated chat flow that traps you in endless loops and is clearly not monitored live. When I finally managed to speak with an agent, they recommended that I escalate my case. However, they ironically could not provide me with the actual process or steps to do so. I later followed up with a second agent regarding the same case number. This agent was outright rude and condescending. Rather than helping, they simply fired off a generic macro response and abruptly closed the chat on me before I could even reply. It is abundantly clear that customer experience and basic support are at the very bottom of PlayStation's priority list. A highly disappointing and completely unacceptable experience.
They are lying to customers and banning users because of broken systems
You are not allowed to send links in audio or chat messages. That is ok. But their automated moderation tool is broken and can interpret anything as a link and give you a warning or ban you. If you contact Playstation to ask help, they lie to you to cover this up and give you just automated answers that do not help at all. If you do not mind losing your Playstation any time or getting your console blocked because of an error, keep using their broken systems and good luck.
A Masterclass in How to Rob Your Customers Legally
PlayStation Store sold me a game that was entirely in Chinese — no language options, no warning on the listing, nothing. My account is set to English. I had no idea what I was buying. I opened the game, realised within 3 minutes it was unusable, deleted it immediately, and asked for a refund. Denied. Here's what makes this worse: the English and Chinese versions are priced identically but sold as completely separate products with no way to switch between them. So PlayStation is essentially trapping customers into buying the wrong version through their own storefront's failures — and then refusing to fix it. This isn't a refund policy. It's a system designed to extract money from people who make an honest mistake that the store itself caused. Zero playtime. Zero use. Zero recourse. If you're buying anything on the PlayStation Store, double and triple check the language version — because if they sell you the wrong one, they will keep your money without a second thought. This is exactly the kind of practice that consumer protection regulators should be actively targeting. Digital storefronts have grown into billion-dollar platforms with policies that are deliberately stacked against the buyer — misleading listings, no-refund rules on digital goods, and zero accountability when their own system causes the problem. Regulators in every country need to catch up with the digital economy and hold platforms like this to the same standards we expect from any other retailer. Avoid if you value your consumer rights. There are platforms that actually stand behind their customers.
age verif broken on top of it all
One experience of buying a pinball game and the ball is glitching all over the place, unplayable. Sony played deaf ears until I said I was going to escalate in court for ''product not fit for purpose'' and that's when someone asked me to film a video. Then they gave me a ''gesture of good will''. How decent of you. And now that your age verification portal is broken, you're going to lock me out of communications on a £500 device. Steam machine coming out this year, guess where my money is now going. Signed: Playstation customer since day one. 30+ years. Not interested in Poostation 6 anymore.
Awful customer service
Awful customer service. My machine has a licensing issue caused by a glitch - they could sort it, but instead have asked me to just sit & wait - indefinitely! They won’t even tell me when it’ll be fixed. So now I have a totally useless machine that I cannot use - and my top tier subscription is ticking away - disgusting way to treat customers.