Store Playstation

Strong exclusive titles and reliable…

Strong exclusive titles and reliable performance.

Horrible service

Horrible service. Did not care at all about my issue. Did nothing to help me and hung up the phone on me. Terrible

No customer service

There is no customer service, no public email or phone number, just an AI bot that is extremely unhelpful. The functionality of the store itself for sorting and filtering, to find products, or even to see the products you own, is a terrible user experience.

PS5 mechanical failure and Sony refuses responsibility

Don’t get me wrong. I love PlayStation. It’s always been my go-to gaming console. But not anymore. My PlayStation 5 went through a serious mechanical issue and is broken. The Liquid Metal stored inside for the cooling system had worn down and leaked all over inside my PlayStation destroying it and the disc I had inside it (GTA 5). I called Sony asking for help and they wanted to charge me $230 to repair something I did not break. Sony, this is a mechanical failure on your part. My PlayStation was always well kept and stored properly. I know I’m not the first person to go through this. I will raise hell until I get my PlayStation repaired for free because I am not paying $230 to repair a poorly built console.

Wouldn't bother buying a ps5 my mate…

Wouldn't bother buying a ps5 my mate tried reporting a ps5 as stolen and the response was well even if its reported to the police they won't ban it or nothing and theres no help or compassion from sony. Reference 50223675

Utter contempt for customers

they sell you the games, once they have the money, thats it. they dont care about the customers, they sell broken buggy games with no support or care. microsoft flight simulator is a broken buggy mess, do playstation care? not at all. they sold it, they should get microsoft to fix it. Would you buy a car from a dealer, then have to contact the manufacturer to put an engine in it?

Absolutley pathetic app service

Absolutley pathetic service, I purchased a Game that cannot download, I requested a refund and I am not eligible.

They will suspend my PS account if I seek to get a refund

It is unbelievable that how much work they do just to reject a totally reasonable refund request . They use AI to generate super hard verification code to block customer refund Furthermore, their policy mentioned that if customers seek for a refund. They would suspend user’s accounts.

Great exclusives

Don't use the Playstation Store

Don't use the Playstation Store. My son who is 5 purchased some tokens via Minecraft. I had to wait in a text que to ask for a refund. They denied it and said they couldn't do anything. It's irritating as for them it's just a click of a mouse and I know $14 isn't a lot, however; I made sure to remove my CC from the Playstation Store and in the long run I know I'll never waste any $ on Playstation again. Time to switch to X Box who has always been better with returns.

so expensive

I asked playstation support to refund a…

I asked playstation support to refund a broken game (Forza Horizon 5), they simply refused, and said because i downloaded the game, i can't request refund, guys game is broken, i can't play !!! this game having issues with steering wheel , the buttons are not available and simply you can not pass some of the missions need access to those buttons. i talked with multiple person, at end they told me go talk with the game producer. but in their return policy it said we can return a game if it is broken. i can say there is no customer support at playstation network. case number is: 49694085, 49619413, 49694831, 49695516

Their help only goes so far, and they don’t care

I’ve spent years building my PSN account, including early Fortnite progress, digital purchases, and subscriptions. Then, I lost access to the original email. That’s it — no console, no transaction IDs — and suddenly PlayStation’s system treats me like a thief. I’ve tried multiple times to get manual account recovery. Every single time, I hit the exact same wall: “We can’t help you without info you literally no longer have.” There is no phone number, no escalation, no human support that can help. Even when I ask for a specialist review, I’m flat-out denied. Years of my time and money? Gone. My frustration? Ignored. Sony, if you care about your players at all, someone needs to fix this system. Losing an account because your outdated security checks can’t accommodate legitimate users is unacceptable. I want my account back. And I want you to know that this is exactly how you drive away loyal customers.

PlayStation store is a scam!

I made a purchase through PlayStation that turned out to be misleading, and when I contacted them to seek a refund, I received no meaningful response. Customer service is essentially nonexistent — just automated systems, unanswered messages, and endless time spent trying to get help. As an Australian consumer, I’m genuinely surprised this is allowed, given our consumer protection laws. Wasted time, wasted money, and zero accountability. I would strongly caution others before making purchases through PlayStation.

Shockingly awful experience with…

Shockingly awful experience with PlayStation, staff can’t seem to grasp the simplest of things to get sorted, for example, sent me a faulty item opened after Christmas and said it’s not under their warranty!!!! We have 2x PlayStation 5’s!!!! Suggest anyone buying products from their direct store be very VERY VERY careful, suggest you find all the faceplate products on Ali express and save yourself money!!! 👍

Unfair refund policy for recent digital purchase

I recently purchased Baldur’s Gate 3 digitally for PS5, downloaded it, and played it only for a few minutes before realizing it was not the type of experience I was looking for. I requested a refund or at least store credit on the same day of purchase, explaining that it was an honest mistake and that my usage was minimal. PlayStation refused to offer any refund or compensation, citing an internal policy that prohibits refunds once content has been downloaded. I find this policy unfair and anti-consumer, as there is no trial period, demo, or clear warning that allows customers to evaluate a digital product before permanently losing their money. The support experience was repetitive, rigid, and lacked empathy. As an adult consumer, I expected a more reasonable and flexible approach. After this experience, I will think twice before purchasing expensive digital games on PlayStation without a demo or extended preview.

Greediest Company

Wish there was an option for 0/5. The refund policy is just so bad and greedy. The amount of emails you have to go trough to get a refund just shows how greedy PlayStation/Sony is. I'm sorry but you're milking The last of us too much as well. And the support is nothing but bad, unless you might be in the US where you have more options. If you want to get a refund you can't actually have played the game, this is literally why people are jailbreaking these. They don't listen to the community either, they give us everything but what we want. If people want a Bloodborne release on PC they will literally ignore it. Or even a 60fps patch, I'm sure they're saving it for the PS6. Besides they're making the hardware worse while having the same prices on 6 year old hardware. Have to many reasons to sue Sony, their service is just bad really. No official announcements either, the only way to get information or even get contact with them would be to walk up to their headquarter. Literally though, Sony gotta be the greediest company I've seen so far. Makes me miss Xbox as they listened to the community and actually had decent support. Sony also think their Tlou Complete Edition will do good, game should be free with that release. If you see this Sony, be better and be greater like the description of the Spider Man games. Yes I spent 10 minutes to write this as I don't recommend anyone to purchase a PlayStation and so you know what to expect. Aside from that it's alright but still greedy.

Unfair Refund Policy and Disappointing Customer Support Experience

I had a very frustrating experience with PlayStation Support when trying to request a refund for this game that simply did not work. I purchased Call of Duty: Modern Warfare and, after waiting more than two hours for the download to complete, the campaign mode constantly returned errors related to the store. The game is structured as a launcher that requires downloading multiple segments as separate DLCs (campaign, multiplayer, etc.), which already makes the experience unnecessarily complicated. Following PlayStation Support’s own instructions, I deleted the entire game and all DLCs, reinstalled everything, and was even advised to download Call of Duty: Warzone as part of the troubleshooting process. To do this, I had to delete several other games due to storage limitations. I ended up spending my entire Sunday — my only free day of the week — trying to fix this issue. In the end, I was never able to play the game at all, and wasted my time and my money completely. This is not an isolated issue. A quick search online shows many users experiencing the same problems, and even PlayStation support agents recommend the same workarounds, which clearly do not solve the root cause. When I contacted PlayStation Support to request a refund, I explained everything in detail. I also clarified that although the game had been downloaded, it had never been played, something that can easily be verified through gameplay data. I was not even asking for a cash refund — I requested store credit so I could purchase a different game that actually works. Despite this, my request was denied with a generic response stating that refunds are not possible once content has been downloaded. This was extremely disappointing, especially because PlayStation’s own refund policy clearly states that faulty content is eligible for a refund, even if it has been downloaded. I followed every troubleshooting step provided by support, none of which worked. The game was faulty on my PS5, yet no real evaluation of the case was made. The policy was applied in the most rigid and convenient way possible for the company, without considering the actual situation. For additional context, I have spent between $900 and $1000 on the PlayStation Store over time and had never requested a refund or contacted support before this incident. Unfortunately, this first experience with customer support was exhausting, frustrating, and left me with a strong feeling of being ignored as a customer. In summary: - The game did not work - Hours were wasted following ineffective troubleshooting steps - Support refused to properly assess the case - Refund policies were applied unfairly despite faulty content This experience has seriously damaged my trust in PlayStation’s digital store and refund process. I will think twice before purchasing similar titles again.

Lack of transparency and disproportionate sanctions on a child account

As a parent managing a child PlayStation Network account, I am extremely concerned by how PlayStation enforces its online conduct rules. My son’s account has now been sanctioned twice for alleged “voice chat audio” violations, yet on both occasions no transcript, excerpt, or contextual explanation has been provided. As a parent, this makes it impossible to understand what allegedly occurred or to address the behaviour — particularly when the account belongs to a minor. There is a well-known issue in online games with retaliatory or false reporting when players are excluded from parties or matches. This appears not to be adequately accounted for during moderation reviews. What is most troubling is the lack of proportionality. The restriction applied blocks not only online gaming and voice chat, but also unrelated, paid-for apps such as YouTube and Netflix. These services have nothing to do with the alleged behaviour and are part of our household’s daily routine. Their removal has disrupted my child’s sleep and wellbeing. Despite paying €13.99 per month for PlayStation Plus, access to paid services has been removed without evidence, transparency, or meaningful parental oversight. PlayStation’s moderation process, particularly where child accounts are involved, lacks transparency, proportionality, and effective safeguards against misuse of the reporting system. I would welcome clearer communication, proportionate sanctions, and a moderation process that allows parents to understand and actively support appropriate online behaviour rather than being left without context or recourse.

Automatic renewal

The automatic renewal for Premium Plus is on and charged. How do i cancel it ?