Straightship (straightship.com) has a 1.7 out of 5 rating on OK.one, based on 251 user reviews collected here. It is listed under Business Services and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 98 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained about missed or lost deliveries, explaining that parcels were often left in vulnerable locations, misdirected to completely different areas, or returned to the sender without any prior attempt. Furthermore, people consistently struggled to reach customer support representatives, noting that phone lines were perpetually disconnected and online contact forms failed to function properly.
Some reviewers were happy with the swift shipping times and the professional service delivered by courteous couriers who successfully completed their drop-offs. These individuals experienced remarkably fast transit windows, noting that their items arrived ahead of schedule with proper tracking updates.
Auto-generated from all reviews of this business. For reference only.
One star is way too high!
My package containing my granddaughters' birthday presents arrived at Straightship's Mississauga warehouse 12 days ago and has remained there since. This is supposed to be a shipper, not a storage company. Three phone calls each promising an expedited delivery failed to budge my order (their call center is in the Philippines). They will not allow a personal pickup nor will they tell me the warehouse address. The Contact section of their website fails to send my message.
Very obvious why 91% of the reviews on this site are one-star. Wish I had known Temu was using Straightship before I ordered. I have now cancelled my Temu order entirely due to Straightship.
I ordered a package from Temu who decided to use this courier despite them being extremely unreliable. Even when I go to their website and try to contact them, you cannot send them an email. I have given up on this parcel as they clearly are not going to be reliable or responsible for getting it delivered. It was supposed to be a a xmas gift for my daughter....what a HUGE letdown!. I have asked Temu to ban them from sending any of my shipments through them. I could also open up a company and say I am a courier and not to anything at all...Thank God Most couriers are more responsible and reliable and take it seriously. Not these idiots!!
My package has been sitting in Mississauga, Canada since December 4. No updates on any movement for five days.
[Dec 11] One week; still no update: sitting in Mississauga.
[Dec 12] No update.
[Dec 13] No update.
[Dec 14] FAKE update! (see below)
[Dec 15] No update.
The Dec 14 fake update says only "Your order is in Progress". No location is given as to where the package is. No specifics about what is being done.
I know from one successful package that I received from Straightship that there are no such updates; every update mentioned a waypoint and specifics, lke "Package is received at [location]" or "Package will be delivered before [time]".
Their tracking system is automatically identifying lost packages in their database, and posting fake progress updates! That's on top of their employees being documented thieves.
these guys are a joke my package cleared customs on nov 29th they pick it up on the 30th hasnt shown up was supposed to be here last week, customer support line is a joke. nothing but lies told me my parcel was still sitting over seas
If 0 was on option they would get it!! Don’t know how this company is allowed to be in business!!! 3 SEPARATE PACKAGES goes smoothly until it hits the straitship warehouse in Mississauga Ontario, and every time they get their grimy hands on it that’s where it gets lost or stolen by an employee or whatever happens to it it disappears. The customer service “help” line is a complete joke all they tell you is lies and false information what an absolute joke of a courier company!!! So annoying dealing with this around Christmas time, it’s all stressful enough, I had some pretty important things in those packages my kids really asked for.. Temu get better couriers straitship is being blacklisted going forward that’s if I even ever order from them again..
Just as bad as SwiftX. Customer support ghosts you and never picks up. Packages take exponentially longer than all other courier services. Definitely a scam company. Never use.
0 stars would be more appropriate. Courier claimed to have attempted delivery which was false. I received a full refund from Temu however it remains to be seen if I’ll get receive the package
This delivery company is the worst of the worst, horrible, horrible service. Unreliable. I recently lost my item. Delivery man claimed he had a picture. What he provided was a photo of an exterior building which is not even one I do live in. Called customer service; I believe it is outsourced in the Philippines. The worst customer service I came across, inconsistent, irrelevant and poor communication. I am sure there are many people who had similar experience. By the end of the day, needless to say, I lost my parcel for good.From now on what I am going to do is, as soon as I placed order (in my case it is Temu), I will look at the tracking number. If it starts with STRTD, I know it is Straightship delivery company. I will immediately cancel my order. That is what everyone should do.
Parcel was not delivered though it had stated on both email, Temu, and Straightship tracking page, that it had been. I had checked surrounding buildings incase of improper delivery, and no photos were available on the Straightship tracking site (which they deem is available to clients) or given by email when delivered. I have made a formal complaint by email, phone and contacted Temu as well. When searching concerns on Straightship, a long list came up, from incorrect address delivery, stolen/lost package and even notice of packages being found in parks and parking lots, which raises a great suspicion of their drivers.
Only gave 1 star because 0 is not an option. They say that my package was not able to be delivered because the building was closed. I LIVE IN A HOSPITAL! Or they say cannot find building. Really!?! It's a large building with one main entrance, lit up in bright lights. Temu has to stop using this horrible company.
They lie. The drivers are lazy and won't deliver to rural addresses. They avoid any kind of meaningful contact with you. Their company is shameful and should not be in business. I hope all of these "lost" and returned packages do not result in payment to StraightShip. What an awful company.
3 weeks late. Poor customer service. They had no idea what they were doing and just kept talking circles. My package shows out for delivery in another Province all together. This isn't the first time I had issues with this company. STRAIGHTSHIP DO BETTER
Straightship the only thing that was straightshipped was my other delivery into the thieving delivery dri ers car. Trying to contact them for 10 days, no response. Meanwhile this thief is cherrypicken packages and I haven't been reimbursed for my loss
Got a delivery notification in my email, saw the pictures, it’s not my house. So it says contact straightship and has a phone number listed and call now option, I call and I get the message “We’re sorry, this number is out of service”. Go to their website, contact us, fill in everything, something went wrong message when I hit send. It doesn’t say what’s wrong. I verify all the info.. Nope. Won’t send. So now my package is sitting in the rain on somebodies doorstep and I can’t reach anyone.
Very poor service , temu is also to blame for this poor service
Very poor service , temu package took 3 days to Halifax , it's been in Halifax for 7 days now they have told me it would be delivered the last 2 days by end of day
I'm still waiting !
Last time the exact same thing happened I never got my package
ps I
don't believe they deliver on weekends but send out notices for weekend deliveries
Temu uses Straightship for their deliveries and they are right to do so. They are the best with deliveries and much more reliable than Fedex and much more customer oriented than all other companies.
I love Straitghtship and will continue to buy only from companies that use it.
Never can find our building, always failed attempt due to closure, leaves parcels in wrong area visible for theft. I LIVE IN A HOSPITAL!! How they can't find this huge building is beyond comprehension.
Tried to talk to manager/supervisor, and shocker..she couldn't transfer me to anyone.
Absolutely terrible company
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