STRATA Trust (stratatrust.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Susan R · 1 review · Experienced 2025-10-08 ·
★★★★★
Heather Kostroun was so friendly and…
Heather Kostroun was so friendly and pleasant! It took quite awhile to resolve my request because I had trouble changing my password, but she stuck with me! Instead of my phone call being frustrating, she made it a pleasant conversation and helped me all the way through! She also explained some things I didn't understand. She's a gem!!
Reply from STRATA Trust2025-11-07
Hi Susan,
We are so happy to hear that Heather provided such friendly and pleasant service! Thanks for taking a moment to share your experience with us!
Warmest Regards,
Jessica Gaddy, Client Services Manager
Unfortunately, my e-message communications regarding a pressing problem were met with form replies that ignored the main issue. A last form reply delayed when the matter would be considered. Finally, calling and getting to talk directly with the thoughtful and tactful Brittany Sisneros, at 866.928.9394, the situation was resolved in a flash, thankfully, making for a much more positive memory. — Author of "Getting Teens to Write: Writing for Real"
Reply from STRATA Trust2025-09-25
Hello There,
Thank you for sharing your experience. We sincerely apologize for the initial frustration caused by our email communication — that’s certainly not the level of service we aim to provide. We're grateful you reached out by phone and that Brittany was able to resolve the issue quickly and thoughtfully. Thank you again for your patience, and for giving us the opportunity to make things right.
Best Regards,
Jessica Gaddy, Client Services Manager
P
Paul · 5 reviews · Verified · Experienced 2025-08-13 ·
★★★★★
The last 10 years with Strata have been excellent
Everything over the last 10 years has been handled very well. Reporting and documentation are excellent. They are trustworthy and they do have decent people to work with. One in particular is Heather Kostroun. She has the experience and knowledge to identify and solve problems quickly.
Reply from STRATA Trust2025-10-03
Thank you for your continued trust over the past 10 years. We’re especially proud to have team members like Heather Kostroun, whose experience and dedication make a meaningful difference. Your kind words mean a great deal to all of us at STRATA.
Best, Jessica Gaddy, Client Services Manager
