Study.com

I requested a full refund of $99 from…

I requested a full refund of $99 from Study.com due to terrible app functionality and unorganized course content. While the refund was approved, they have been stalling and delaying the process for nearly a month. Instead of completing the transfer to my provided bank account details (IBAN/SWIFT), they sent payment update links that do not work with my card. Despite multiple emails asking for a direct bank transfer or a proper solution, they continue to send automated or irrelevant replies and delay the payout. I expect Study.com support to resolve Ticket #6a463b8daf57360042a4b40f immediately and process my full refund to my bank account without further stalling.

Gifted Ed Praxis Prep is Horrendous

I used Study.com to study for my Gifted Education Praxis test. It is the official study resource for this Praxis test. What a terrible experience. The content was shallow and had no citations. It was often outdated and seemingly written by people with no expertise in gifted education. Literally none of the bios of writers of the course materials mention expertise in gifted education. The flashcard sets had answers from different tests and so were unusable. The answer for reflection was from the high school physics Praxis, for example. The practice test questions were laughably bad throughout, written with no expertise about how to write an effective question. It was a waste of money and time. It seemed haphazardly thrown together without real reference to the test. Or it was just AI slop. Either way, shameful.

What a waste of time and money!

What a waste of time and money!! I am studying for my RD, registered dietitian exam. I am a busy mom of two and was using a study guide and paying monthly for five months. I originally chose it because I liked the layout and the little quizzes. However after completing the entire study guide and as I start doing practice test questions from previous years exams I am not recognizing about 80% of the material. I thought it was supposed to be a complete study guide but it was just a bunch of fluff. SERIOUSLY don’t let the user friendly app fool you, this stuff is garbage!!! Please don’t waste your time and money like I did. I wrote them several times and they never address my real topic about the quality of the content only that I didn’t understand the user agreement. BS.

I took my chemistry praxis today and I…

I took my chemistry praxis today and I passed 1st try. Study.com videos and lessons were very helpful.

Unjust and unethical grading…

The curriculum is unnecessarily lengthy, especially when they’re supposed to be targeting an unorthodox untraditional student. American humans do not grade assignments submitted by students. I am convinced AI generated software and foreigners who cannot comprehend lengthy literary works are who grade papers. Unfortunately, I submitted a paper and it received a C when it should received at least a A -. I resubmitted the same paper, NOT adding any content to the paper. The only thing I added was modifications to the reference page and I received a higher score stating I added some content. That content was initially there when I received the mediocre C in the first submission of grading. You cannot call them to complain. You can only leave a voicemail which I highly doubt will be heard and you can submit a “ticket“ to their support team digitally.

NOT ACCURATE !

This application is helpful because it can be accessed 24 hours, but I think the assessment is not accurate and certainly has a bad psychological effect and is just a waste of money!! I am getting lazier and lazier to practice because it doesn't provide the appropriate improvement even though we pay for it.

Don't take CS 311 artificial intelligence

I took the CS 311 artificial intelligence class and I am disappointed. I went through all chapters and scored ~93% average on all chapter tests, and when I got to the last chapter, which was effectively a capstone chapter, there were 3 deliverables I was woefully unprepared to complete. Way too much of this class is theoretical and conceptual. At least one of the exercises referenced input files that the code needed to actually run. Those files were not available to me. I also had issues on at least two chapters where I was counted wrong on a test question when I KNOW I was correct. I reported numerous issues like these as well as a browser plug-in that didn't work on any browser I could find, no matter what I tried including clearing cache, incognito mode, etc. Bottom line: course material will not prepare you for completing the course. And support is non-existent. I reported issues through every means I could find but all were electronic, I never spoke to a person or could find a way to talk to someone, and all their responses were terrible. They claim to care but never resolved any of my problems and didn't even seem to read my issues or look at the screenshots I included showing the problems. I think they hope I'll just keep paying $250 a month while I wait for their worthless replies.

Unethical Business Practices: Charged me and then revoked my access without a refund

I am extremely disappointed and feel defrauded by STUDY. My experience with this platform has been a nightmare due to poor content and deceptive billing practices. 1. Subpar Content: I signed up for their TOEFL preparation service, but the material is of very low quality. The question bank is extremely limited and, contrary to what is advertised, the difficulty level does not progress. It is not an effective tool for serious students. 2. Deceptive Billing: I was under the impression I was paying for a one-time service. To my surprise, I was charged a recurring monthly fee of $104.94. 3. Fraudulent Retention of Funds: On the very same day I was charged for the second month, I contacted them to clarify the mistake and request a cancellation. A manager from STUDY replied via email, confirming that they would issue a refund. However, they immediately revoked my access to the platform. 4. The Breach of Trust: A month later, they backtracked and canceled the refund, claiming it was my fault for not noticing the subscription terms. Yet, they never restored my access. As of today, they have kept my $104.94, and I have NO access to the service I was forced to pay for. This is a clear case of "Services Not Rendered" and predatory consumer practices. They are essentially stealing money from students. Stay away from this platform—it is a scam.

Completly zero support

I have tried to cancel this for months…

I have tried to cancel this for months . they don't respond. just keep stealing money.

DO NOT USE STUDY.COM

DO NOT USE STUDY.COM. Use Sophia or another site. It’s impossible to get them to respond to your emails. There’s no way to reach anyone by phone waited a week for my paper to be graded. You can’t cancel until all of your work has been graded. Otherwise, you don’t receive the credit, and if they send you a response to redo your citations, there’s no explanation of what’s wrong, and no one to explain it to you. Then they delete your entire work so you can’t even see what isn’t correct.I’ve asked multiple times for some type of an answer but all you get is a generic AI response. Do not use this site. You’ll end up paying double the amount.

Five Weeks and 180 Bucks Wasted.

I spent five weeks and $180 studying with Study.com for the Praxis 5165, focusing on areas they said I had mastered. When I took the test, those areas were exactly where I scored lowest, and the exam felt nothing like their prep. This resource did not prepare me for the real test — use with caution.

This platform is the worst ACE credit…

This platform is the worst ACE credit platform there is in 2026 hands down. When the website updates the courses that you have completed and were given credit towards already, it will give you a failed score and your credit will be taken away because they added a assignment onto the course. But when you have completed the course before hand without an assignment attached with it previously it was credited to you and given as a PASSING score. On top of things Study.com has the WORST the WORST! customer service, NO CUSTOMER PHONE NUMBER TO REACH a LIVE person to help you, no RESPONSES back until 1-2 weeks later when submitting a ticket for correction or whatever you need. Grading exams are not graded in 1-2 days instead it takes weeks to get results back to you. I HAVE BEEN using Study.com for about 1 yr now so I can have college credits transferred over into a College. BY FAR THE WORST ACE CREDIT PLATFORM THERE IS. STAY AWAY FROM THIS AND GO WITH SOPHIA OR STRIAIGHTERLINE. MUCH EASIER AND FASTER TO DEAL WITH.

Make sure they cancel your membership.

I canceled my membership to study.com. I save the screenshot, but they continue to build me monthly. They do not respond to phone calls or emails. In the end I had to tell my card to stop paying them.

SCAMMERS

SCAMMERS BE AWARE!!! SASWATI scammed me $3250 for certificate.. only to be cancelled after few months by ASQA…

If I could leave negative stars I…

If I could leave negative stars I would. Locked me out of my account for 6 days when I’m supposed to be finishing a lesson and taking a test. No one to speak with and going on 6 days of emailing them. Completely unprofessional. RUN

They didn't inform me of the price

I was looking at study.com and signed up, it asked me to put in my credit card information without ever asking me about a plan or letting me know it would charge me $235. Them not having a phone number just adds icing to the cake I have had to contact my bank account and dispute the charge.

Offered Discounts

Discounts - I logged into Grammarly and tried the beginning of a practice test. I was unable to get back to it, and it won't let me retake the "free" test. That is not my problem. I subsequently received an email offering a discount for my first month. I was unable to find the discount code, and following the link I was provided led me to a cart that only offered the full price. It included a place for a coupon code, but since I was unable to find one, I was unable to utilize the discount. I have contacted customer service, but after sending a screenshot of the email, I received no response. I also sent a follow-up email. I had a week off at the beginning of the month to study for a test to obtain my teaching license this fall, but I should have taken it already. I wish I could pay full price, but I am unable to at this time. I was supposed to receive a grant, and that also did not come through. It would be nice if they honored their own advertisements. I also found the first month free offer, which I was told was only offered in the form of a refund if you were not satisfied. Seems very deceptive. I think they know what they are doing.

Vocal Fry and Awful Narration

Katie McClellan's narration completely ruins the learning experience on Study.com. Her delivery is robotic and performative, filled with vocal fry that makes the lessons grating and hard to follow. She brings no subject expertise or teaching presence, and the result feels artificial and disconnected. Study.com need to replace her with an actual instructor or a qualified academic narrator to restore the credibility and clarity these courses deserve.

Horrible customer service

I accidentally bought their “free trial” just to try only to realise that it wasn’t actually a free trial and i must i’ve missed the part about it being paid, so i was charged 5.99 USD (10.94 NZD). I contacted their customer service about the accident and they replied sounding really nice and said they would give me a refund. I thanked them and waited a few days for my refund, then i sent another email since i still hadn’t received it and they said they’d forward my request so i get it faster. Then i waited more and emailed them a couple more times on later days, and they just stopped replying to me and i still don’t have my refund.