I loved the quality
I loved the quality, it made me walk comfortably for hours!
About Stunahome
Data updated- Website
- stunahome.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 90% (198/220)
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About this business
Stunahome.com is a dependable online destination for your footwear needs, with trending unique designs and affordable prices.
Written by the business, not verified by us.Is Stunahome legit?
Stunahome (stunahome.com) has a 2.1 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Refund, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently complained about extremely poor product quality, incorrect sizing, and orders arriving late or not matching the online descriptions at all. Many people also struggled with unhelpful customer support, missing tracking information, and frustrating refund processes involving repeated partial offers or unreasonable return conditions. The minority of people were satisfied with their purchases, noting that the items arrived in good condition and provided decent comfort for everyday use. Some reviewers even mentioned receiving prompt resolutions and full refunds after reaching out to customer support regarding their specific orders.
Auto-generated from all reviews of this business. For reference only.What people say
Omg I very nearly paid for a pair of…
Omg I very nearly paid for a pair of shoes but thought no I'll read the reviews phew thank god I did you poor people who have ordered from them I really hope you get your orders sorted out but reading them all it is another scam please be aware avoid them
Avoid avoid avoid
If there were no starts I would leave that. Orders wide fit trainers which were far too small. Reached out for a refund and a label as per there policy. Numerous E mails later they had gone from no refund to offering 40percent and keep the shoes to please destroy the shoes and send photos. This must be some sort of joke!!!!! They eventually said they would refund me but nearly a week later no refund and no response. Avoid like the plague. Absolutely shocking!!
SCAMMERS - BOYCOTT!!
I bought a pair of orthopedic shoes, but unfortunately the quality was very poor. I returned them within the company's stated returns period, yet more than seven months later I still haven't received my refund. Despite following the returns process, my refund has still not been issued, which I find completely unacceptable!!!. Boycott this company, they are scamming people!!
No response from customer service
No response from customer service. Don’t pay for shipping it won’t show up on time. Product may or may not eventually show up, but overall it’s a scam.
Stunahome
Stunahome. Would have not got one star if that was an option. Trainers took 2 weeks to come. Really bad quality not worth 30.00. It took me two weeks to e eventually get a full refund. They kept offering a reduced refund even told me to donate them to charity as I said they would not be used. E eventually after my persistence I had my full refund including postage, but they asked me to damage the trainers and send them photos of proof that I damaged them, no problem to damaged them they pulled apart very easy, awful quality DO USE THIS.
Waited nearly 4 weeks for delivery
Waited nearly 4 weeks for delivery, when the shoes arrived, the quality was awful. I may as well have thrown my £35 in the bin, I'm not even going to return them or ask for a refund. Don't use them.
I have previously written a review for…
I have previously written a review for this company on trustpilot, in that review I did say that I would follow up my experience. The shoes that I had ordered did finally arrive it took far too long so lost one star, strictly speaking they are as advertised however for the price they are poor quality, I will add to that they do fit properly and having been wearing them now for approximately two weeks, they are kind of okay so three star review is probably slightly on the generous side but far better than the one star I had previously given them and probably a far better review than they are going to get from anybody else. A three star review as the product did arrive and the size of the shoe is quite accurate.
Just Poor
Shoes took almost a month to arrive. Described as soft leather. Leather they are not! Sadly didn't do my homework on this occasion and won't be returning them as I don't need the stress of it all - going by other reviews. Lesson learnt - don't buy from China
Like a previous review which in…
Like a previous review which in hindsight i wish i had read i ordered some leather mules, what arrived certainly didnt match the item ordered so i started the return process and was made offers of20,30,40 and 50% finally i was told to damage them and take photos for a full refund outrageous behaviour fortunately i used paypal so registered the issue with them lesson learned rubbish product and even worse customer service
Stunahome is awful
Stunahome is awful. I ordered some shoes for my husband on 16 February and was told the order would be processed and delivered within 3-5 working days. The cost was taken from my bank account the next day but I received no notification of when the shoes would arrive. I emailed Stunahome and received an email asking for my patience as they were extremely busy and that my order was "awaiting shipment ". I checked the tracking number every day thereafter and it always said the same. I received an email this morning saying that the shoes will "be shipped within 48 hours". Very frustrating and I am convinced Stunahome is running some sort of scam.
I am giving this a one star review and…
I am giving this a one star review and I haven’t even got my shoes yet. The thing is I’ve ordered them and I just started getting a feeling that things probably aren’t as it should be so I’ve had a look for the reviews. I wish I had done so before I ordered the shoes, heard nothing from them. My order hasn’t arrived yet. I’m desperate for my shoes because the ones I’ve got I’ve got holes in looking at the reviews I can only assume I’m gonna I’m going to get absolute rubbish and not be able to return them. It looked like a good price but I didn’t have the £50 that it’s cost me to waste. I hope they prove me wrong and I’m able to give them their first five star review. I have so many one stars that I think that may be unlikely.
Refuse Returns in contrary to their Policy
This company needs stopping they are dreadful, the products are not worth selling and they refuse to send a label for the FREE RETURNS -according to their policy, Do not buy anything from them - they need closing down
Don’t touch this firm with a barge…
Don’t touch this firm with a barge pole. They won’t refund unsuitable items. Boots don’t fit and they are useless. A company specialising in orthopaedic footwear should realise the buyer doesn’t fit in a standard size.
DO NOT USE!
DO NOT USE! Would give it ZERO Star Rating if that was an option! Save yourself a lot of stress and DO NOT USE this company. Dispatch and Customer Service is Slow. Products are pricy and of poor quality. Website gives the impression its a UK company but it is not. After returning items and sharing POD, they told be to wait two weeks so that someone could view the items and put them back on the shelf! Apparently, they then tried to refund me 3 times but were not able to do so? In the end, it took nearly 3 months to get a refund by applying for a Chargeback through my CC. Worst purchasing experience by far!
Satisfied customer
I could not identify with most of the reviews. My shoes have been fantastic from stunahome. I have fallen arches and the shoes are deep enough to put in orthotics so that has worked very well for me. I realised the shoes do come from China but the quality seems pretty good to me and I am very fussy. It is very difficult to get the right kind of shoes for my feet, but these look stylish and I am very happy with them. PC
AVoID at all costs
AVoID at all costs. Should be zero star. Absolute scam website. Implies they have a UK address but def don’t. They are Chinese and hence the rubbish shoes took much longer to arrive than quoted. Poor quality and don’t even fit. Guess what no return option only an offer of 20% refund to an account credit so I can choose something else from their appalling website. Should have known it was too good to be true and bought in a panic over Xmas.
Refund
GO THROUGH PAYPAL OR BANK TO RECEIVE YOUR MONEY BACK. PUT IN A DISPUTE WITH PAYPAL AND GET AN ARN CODE FROM YOUR BANK.
Pleasantly surprised and happy with my slippers
I suggested slippers from stunahome as a gift from my brother. After ordering we realised they were coming from china. Then I read reviews on here and had serious doubts as to whether they would turn up and if so how durable they might be. They arrived a couple of days later than Xmas which was fine, and they are amazing!!!! I feel people only post negative comments so wanted to show my positive experience! They are so comfortable and warm I love them!!! What a relief too! I suffer from weak foot arches and although they don’t provide extreme support it is sufficient for my needs on my hard floors at home. I totally recommend these!
Absolutely terrible ordered slippers a…
Absolutely terrible ordered slippers a no show They are ignoring my emails Do not buy from these Complete rip off Disgusting service
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